Excellant customer services 5*

Tried to release money as I need to locate due to work. Would not release money

I was able to everything I needed to do with the chat, very impressed with Tandem.

Just made a bank transfer it was so easy and quick 👍

Easy to navigate around a/cs etc. However, what I found should have been the easiest thiing to do; i.e Liog-off (after use) was a mystery. There was no Log-off icon or way of automatically logging off.

It was straightforward, operator was friendly and was able to help

Easy on line chat sorted account closure very quickly and efficiently.

I needed some help. The call was answered very quickly. I spoke to a lovely lady who very clearly took me steps by steps to resolve my query. She was patient, very polite and friendly. Definitely recommend Tandem Bank.

Really helpful with a small log in problem. No long wait to speak to someone, no automated press 1 for this option, 2 for this option etc. The lady I spoke to stayed on the line and waited to make sure that I received the code. Excellent customer service and I would not hesitate to recommend Tandem.

I had cause to make contact to update my profile and I found it very easy to make contact and the changes

My wife wishes to download an old monthly statement for a closed account but the App does not enable this. Contact by email rebuffed as was Chat as biometrics required. Really? Just to obtain a statement! And my wife does not like using the phone. GDPR on steroids and gone mad. Tandem should think about what the customer wants rather than over worrying about protecting themselves needlessly.

I was unable to download a statement due to the poorly designed app which does not allow me to scroll down to my first bank statement on my iPhone. I called and requested a copy of the statement - these can only be posted out apparently. I need it urgently for a property transaction and five days later it still has not arrived. I’m incredibly stressed out and considering moving my savings from the bank as I’ve been left hanging.

Quick and efficient service. Thank you

A great service from Shannon, who was really friendly and helpful to deal with.

I joined Tandem Bank for the great savings rates, but things have changed, and I’ve found a better deal elsewhere. The real story, though, is about closing my account. What a hassle! Getting through their security questions felt like running a marathon - I get the need for security, but it was just too much. Then, the customer service took a nosedive. I didn’t catch something the rep said, and suddenly, I’m being talked down to, as if I couldn’t understand plain English. “Can. You. Tell. Me. Your. Date. Of. Birth?” - Seriously? It felt like being treated as if I didn’t matter, just because I’m older. Everyone expects respect and patience, especially when dealing with personal finances. This experience was a letdown, making it easy to say goodbye to Tandem. Here’s hoping they’ll learn to treat all customers with the understanding and respect they deserve.

Great good old fashioned telephone customer service

good customer service

It is one one the useless and insincere bank I ever knew. They take till eternity to complete opening of account. I don't understand that kind of banking. A pure rubbish.

Having a problem while using the app I tried ‘phoning instead and was pleased with the result. Despite the standard warning of “long waiting times” I was answered almost immediately and the person I spoke to was patient and extremely helpful. It’s usually the case that when you finally get to speak to a human being the problem will be resolved.

Your account website is confusing to operate. Your interest rates are good. The telephone help line was helpful. But I really shouldn’t have to use it to find out how to withdraw money.