prompt efficient response.

It was a bit stressful as I wasn’t sure what I was doing went on chat and soon got sorted thank you

TRACY WAS FINE WITH ME

Do not get a loan with this company. They charge a really high interest rate and then when you struggle to pay the agree a payment plan with you but inform your credit score every month that you have missed a payment so that depletes your credit score and puts you in worse financial situation........

App is very easy to use and great interest rate compared to other banks

I've had a great experience with the app and customer service. Finally an ethical bank with competitive savings rates (long may they continue).

Not happy. Not happy

I wanted to close my account as I no longer needed it. Ryan was very helpful on the chat and did it immediately without any questions . Easy to deal with

Immediate response, no hassle and prompt answer. Best, easiest, quickest customer service I have had for quite some time!

I contacted Tandem customer services regarding a query I had with a payment which was refused due to it not being one of my authorised accounts and an account I didn’t recognise. George was great, he explained the process of what happened and I thanked him for not letting the payment come through as I thought it could be a scam. This example set my mind at rest, knowing they are on the ball and my account and money are completely secure.

This company is not what it says it is. Inability to put leave large sum into saver and glitchy app. Decided product unusable, wrote emails, no reply after weeks. Tried phoning during open hours, goes to answerphone saying closed. Very fishy. Seems fraudulent. They still have the small sum I first put in which feels like and may well be, theft.

Have been with Tandem for a couple of years now. Very efficient and easy to use. We are in the process of moving house so have been transferring large sums from investments to pay moving costs. Using Tandem as a staging post to get a bit of interest while waiting for solicitors, etc. The fact that it is so easy to move money in and out is a big plus. Have just withdrawn money to pay solicitor and removal company. Funds in my account in less than 10 minutes. And just changed my address via web chat in less than 10 minutes. Brilliant service. (Thanks Ryan.) Highly recommend Tandem.

Had the account for a year. Good account, easy to use. On criticism is that it’s a bit slow on the transfer of money in and out (take about 10 minutes on average).

Easy text communication simple efficient system

I misunderstood the T&Cs and thought it clearly said I can withdraw early from a fixed account, but will not get the interest. I also didn’t realise that I only had 14 days to cancel - I asked to cancel it 17 days after it opened. I did actually read all the T&Cs, which is why I’m even more surprised that I misunderstood it so badly. I didn’t find the staff to be sympathetic or helpful, but rather more ‘computer says no’. Also, the app crashed in the middle of the chat and it was impossible to get back on it again - had to restart my computer.

I still think I was sent a scam email. The reply made no sense and was badly written.

Useless no help closed my account

This has to be the worst app based online bank I've ever had the misfortune to use. The app is completely insecure, asking for me set up a passcode every time I log in yet never saving it. Customer service seems to be non existent. There is never anyone available to contact on the in app chat help. No one answers email either. Can't see the point in sitting on the phone for hours waiting for someone in a call centre to answer. The app will not connect to my bank to create transfers. Absolutely abysmal. I will be leaving this bank as quickly as I joined.

Struggling to sort out my tax and forgot what type of account my Tandem account is, My question was answered quickly and clearly by Leah.

Very easy contact and problem solved in a few minutes, great.