Can’t log in despite many attempts & I still don’t know the status of my order!

No idea where my order is.

Fast shipping. Merchandise was packed well for safe shipping,

Shipment was lost. When I called, customer service was horrible. Called again after receiving confirmation from the shipping company that it was lost and they were horrible a second time. This is my second time purchasing from Toolots, and will be my final purchase from them.

I ordered a 6" wood chipper on 8/22/23. The only I reason didn't give it five stars is there weren't any assembly instructions included with it. This a problem Hanmey needs to address This is no reflection on the staff at Toolots. They were friendly, courteous and very helpful. If I should need this type of equipment again I will probably buy here. Philip Johnston

Communication of order status is inaccurate. 5 days after receipt of shipments info via email received and transport company has no information on the tracking number provided. When I called your support desk stated the product is still there and to check the following day. I did and still no info.

I like a fast and friendly service

Got what I needes

Only negative is shipping was outrageous for $10 item.

Great service, got them fast. Good quality

It was quick and easy

Great prices, fast shipping, good communication

received default item I request for refund with in 2Hr on Aug 11th they going to escalate on 14th aug still have not heard any thing from them when i ask to talk with supervisor represent was like he is on lunch break we don't have any one else for you right now

Second order with this company. and second time had to cancel an order. With first order had trouble getting the refund. So this time I just filed a claim with my credit card. They will not do what they say. And will simply hang up on you, if you can even get them on the phone. They are really good at excuses and delays, no real answers or actions though! They do not really understand what the term "customer service" means. Nor shipping or refund for that matter. In response to your "reply" I did not bother canceling the order with you all. Since you would not process the refund for a couple of months (as with my other order). I filed a claim with my bank. Oh and once again your "reply" is a pat answer that does nothing and results in nothing. Which is what this whole experience has been worth.

helpful staff -- plenty of selections -- easy to place other

I was surprised the price for the item was reasonable and the shipping was Very fast...did a Great Job!

I had been looking for cartridge valves for my crane for a while now but was able to find them here

Arrived as promised. Looks to be quite sturdy. We will see when mounted with a sock.

UUMMMM, WHERE THE HELL IS MY STOVE?

The refer arrived in a damaged shipping box. The rear of the refer was dented quiet severely. I contacted Toolots and they were not helpful. They asked me to send pictures which I did. Then they asked me to send a video of the problem. They also stated that it was made by a Chinese company and it would take a few weeks to get a response from them on the warranty. Inadequate response. So far the refer seems to be working OK but my concern is the impact the dent may have to the inner workings of the refer. Even a small discount due to damage would be nice. I would not recommend buying anything from Toolots.