I needed to get a fall alarm for my mum. After enquiring I was contacted by Janette who was lovely. She explained everything to me and guided me through the process. Order placed and really happy with the service I received

A difficult week for my family was made a whole lot better with the excellent customer service from Janette. Polite, informative and loveley to chat to, A problem solved and just wish that we had invested sooner.

Very happy with the way the system works and with making sure that assistance is available 24 hours a day should you require it.

Great onboarding experience. Jos couldn't have explained everything more clearly. He also answered ally my questions in full detail. I was very impressed with Careline365 services and found them to be most reassuring and well worth the money.

Easy to follow and very polite

Very happy with the service. The gentleman, Harry, who dealt with my call was very knowledgeable about the products available.l and was very happy to deal with my questions.

Harry was excellent on the phone to me today. He was very kind and empathic and understanding. He was very patient and explained the process very well. Thankyou

Mum is in a private residential place that had CARELINE/Appolo for years and served very well, saving her life once when she had a heart attack. As we move towards the digital era, the system is old and unreliable. Most recently, she fell and found herself in a “black spot” and unable to trigger the alarm despite numerous attempts. Several hours later, after crawling to the communal area, the pendant picked up the signal again, and she was able to raise the alarm, but of course, there were further delays as the team tried to contact her in her flat. Fortunately, the Ambulance service attended, and after a thorough check, there were no broken bones, just bruises, but a lasting memory of being unable to secure help. Fast-forward, I decided to invest in the new 365 digital care system. Now, she can be confident in knowing she can contact help wherever she is in the complex. Unfortunately, the first box arrived, and on testing, they couldn't hear us. However, after speaking to the tech team, a replacement was sent out immediately with next-day delivery. Great. I've had mixed experiences with the call centre, from massive background noise making it virtually impossible to hear the person to long delays on a Sunday, in particular, getting answered - I didn't time precisely, but once was definitely over 2 mins. It was not long unless you needed their help, so I was slightly disappointed, but a test midweek produced a rapid response. Maybe more people need help on a Sunday, or staffing levels need some adjustment. The call handler was very polite and helpful in every contact, even with the massive background noise. Overall, it was a good experience, even with the initial hiccup, so I am happy to recommend (date given is in the date range of all the experiences!)

Spoke to a really amazing agent called Harry who understood the needs of my Mother and helped to recommend the best option, very kind, thoughtful and helpful and efficient.

Careline 365 was always at hand whenever needed. Polite well trained staff. Honestly thank you so much for helping us to keep mum as safe as possible in her home. Especially when we can't be there. A peace of mind in really difficult circumstances

Sam, the operator I spoke to was kind, understanding and extremely helpful, answering any questions with clear and consise explanations.

Carrie was very helpful, kind and courteous. I'm only at the stage of having purchased the alarm and completing the preliminary paperwork, but so far so good. I was particularly pleased not to feel pressured to make a purchase which always turns me off.

My mum sadly passed two weeks ago, and as my father then underwent heart surgery and couldn't be left alone, I purchased a pendant for my him. Although the form filling online was frustrating and did not work (we are awaiting forms in the post), I was extremely happy with the delivery times and setting up the equipment. The call handlers were very helpful. It has enabled me to return home and allowed my father to be independent. Perfect solution to a difficult time for our family.

Had a good experience when speaking with an adviser on the phone

Still not received product that was purchased on the 9th Dec as this is for life saving emergency should already be with us

Very quick, helpful people to deal with.

I contacted Careline 365 as I wanted to find an alarm that could be used without WiFi and a reliable mobile signal. Careline did this faultlessly in a professional and supportive manner.

Very quick response to issue with base unit and reliable service from well trained staff

Satisfied very much

Talking with Carrie today. She explained the method and use of the equipment very well.