Lack of support for Apple products such as Safari or the Mac OS was not apparent when purchasing this product. This has been a big disappointment and would probably have reconsidered if this was stated in the advertising.

Location of personal record removal are the same months after months. The option of removal is useless. It tells you you have records to remove but then dosent let you do anything.

I have been holding for customer support for 40 minutes! What kind of customer service is this? Not acceptable and I will voice same when someone finally answers!

Well, I've only had the service a few days, but we seem to be off to a good start since I have already been contacted a few times. So far this tells me the company knows who I am and they're working in my behalf.

After I first signed up for the service, I was repeatedly getting the following message from Identity Force: "Your account has been marked for manual identity verification. Additional steps must be taken to authenticate this account. Please contact member services at 866-897-6278 to complete activation of credit services." While I have no objection to working with their Member Service Center to finish setting up my account, they either keep you on hold for hours or promise to call you back in the order that you called (calling me back never happened). Good luck getting your new account set up properly and in a timely fashion.

It takes entirely to long to talk to an agent. When requested I put my name in que to be called back by the next available agent and it has been 5 days and I still haven't heard from anyone. Now I'm on hold and it has been over 45 minutes. Since I already know that my name and SSN have been used for identity theft and I'm looking for guidance these delays are unacceptable.

Former LL client. New to IF. Very please so far. Quite thorough monitoring options, and reasonably customizable to my personal needs. Well Done!!

Some of the duplication is confusing and the rep who answered the phone couldn't help me.

I'm New customer trying to get my information into the system and I'm getting extremely frustrated I'm using Google Chrome for the browser is it suggested I keep trying to put in my information at all took one bank account number and then it kept telling me it wouldn't let me in there because I had to use Google Chrome and I'm using Google Chrome and ready to scream I can't get my info in the system help help help help today is Sat 1:47 pm wasted about three hours trying to get this to take in the system it's not having any effect I tried to call and got put on a little help call me back Upset customer 😩

I am not be able to fully activate my account for weeks now. No one is returning my email or calls.

It would improve the signup and account configuration is you added some mouse-over popups and hint messages on the entry screens. We had to reason out some of the formats that the entry screens would allow through quite a bit of trial and error. There were no error explanations to assist us, just an inability to proceed to the next step. For example your password entries on the account tracking allow pasting but reject the use of this without any explanation. This results in confusion why a valid tracking password is not recognized. A simple hint would resolve this. Similarly the tracking account entries do not succeed if the financial institution has your account setup with two-factor authentication since there is not an opportunity to respond to the second validating code needed. We had to remove the two-factor authentication on our bans and credit unions to allow us to setup IdentityForce. The use of CLOSE WINDOW to accept and submit entries is a bit confusing since this button is more commonly used to exit a window that accept an entry. Perhaps a SUBMIT or SAVE labelled button would be better combined with an alternative CANCEL button. We like some of the features and the layout of some of the site. For example, the Services table is powerful and simple. It would be improved by the use of hints as mentioned above.

They’ve done a great job of monitoring my private information!

not user friendly cant get my accounts added cant get any customer service, canceling

Tori: Patient beyond belief. Professional even though I must have sounded impatient to her. Very adept at moving through this system. Raise time for this woman. Sandy

Very Impressed with alerts. Had lifelock for years and they did NOTHING! Just wanted to let IdentityForce know that the phone numbers for experian and TransUnion are incorrect. TransUnion is 800 916 8800 and experian is 877 284 7942

This company is a fraud. They say they're looking for fraud but they don't do it it's just your identity they are not there to protect you or let you know or help you out if someone grabs your credit card or your data. Beware be very very aware. If you call customer service you're going to be on the phone for an hour and a callback to be hours after that if you leave your number.

Like many, I was extremely frustrated by the long wait for customer support due to the data breech of Equifax. However, after contacting the company via email, I received a call back promptly from a supervisor. She handled my concerns in a professional manner and made the extra effort to make sure I was happy.

Expensive service, very little value add over and above anything Credit Karla does for free including your credit scores. Get yourself some basic identity theft monitoring from someone else not looking to charge you $180 per year. Alo not possible to cancel online meaning a long hold with a rep.

I have a Mac and just signed up for your $199/yr service only to find out your software is incompatible with Mac's Safari. It's not 1999, so I expected far much better interoperability given the price point.

Just signed up. Found out some of their services not compatible with Apple iMac. Disappointing. Not acceptable.