So many transactions - so little time. I did not realize this service would require so much of my time reviewing warnings and deleting emails for my dozen or so accounts. Also - it would be helpful if each warning mad it clear which account was of concern.

IdentityForce was quick to take my money and charge my account when I added my wife to the service. However, I see no options to enter her social security number or credit cards in her name. If it's out there, it's very well hidden. That, in combination with the limited office hours, makes it a bit frustrating to be a new customer. I called last weekend with a support question. There was a long queue so I chose the option to leave my number and have them call me back. They NEVER called me back. Starting to question the wisdom of choosing this service. OK, IdentityForce called me back and informed me that my wife would have a wholly separate account to protect her identity. I assumed we would have a shared dashboard somehow with both our information. Not how it works! My bad. (interesting that when I posted a negative review I got a call very quickly, but when I called for a support issue I was never called back). Overall, I'm OK with things now. My misunderstanding of how the service works led to my above review.

Emailed questions to support on first day, took over 4 DAYS to get a reply !Offered a 30 day free trial, $199.50 annually thereafter. NO 30 day free trial as they bill you the entire amount immediately. Called customer service to question this and have been on hold for almost 4 HOURS !!! Then they simply disconnected the call !!!! NO OPTION TO CANCEL MEMBERSHIP ONLINE !! and if you don't get through within the "free trial period" THEY DO NOT REFUND ANYTHING 9-25-2017 Wendy, I was misled by the advertisement of the free trial (google) that you apparently offer on the standard plan only.....which it ridiculous. Open the attached photo, in the email I just sent you,it shows option 1 for existing customers, option 2 for cancellation. in the top left corner is the 3 HOUR and 57 MINUTES I was left on hold !! Please cancel the service and process the refund to the card used. Respectfully, Quinn E Moulesong Once again I am in cue for almost an hour waiting for your call back...

I called for initial information and the phone was answered right away by a lady who explained how service oriented the company is, based on that call I purchased the product for me and my wife. On signing up I had some questions. I was put on hold and then placed on a call back wait list (2X). It has been over 24 hours with no call back from either attempt. This morning I called the same line I did for initial information and explained I could not get any assistance and was given a 866 #. I did get a person who was rude and condescending. So far not very impressed with the service as none of my questions were answered.

I've just been playing "ping pong" for about 10 mins trying to log in to your site, because I keep on getting an INCORRECT code error. Going back and forth between TWO windows (My email site and IdentityForce log in window) is breaking up my connection. There must be a BETTER way.

I signed up two weeks ago and still cant set up to see my credit score, eve-though I paid for ultrasecure +credit. I tried calling many times but could not go through to speak to someone. I even left my number and still didn't get a call. I emailed several times; however, finally I received an email telling me that I should go to Credit Services from My dashboard and I will get a pop up ...Well, there is no Credit Services from Dashboard, at least not on my screen. There is no web based Technical based answers on your website, only about identity theft and what to do if ....., but nothing about how to set up and or navigate your website. Anyways, I'm very much frustrated and disappointed.

The credit scores in the credit product do not match those that you get from the agencies. In addition, the credit tool is very weak in how it presents the data compared to other products. But the key issue is that it is not accurate.

Stop sending me the same, low-threat alert every month about e-mail and phone number. Do try to let me know what to do about things like the Equifax breach in a timely manner Reply 9/25: > To avoid receiving alerts regarding email address and phone numbers you may go into the email address monitoring and phone number monitoring to remove the information if you no longer wish to receive alerts regarding this information. But I do want to receive e-mail and phone number alerts. That's why I subscribe to IF services. I should be able to set a threshold since you are assigning threat values already.

The information you provide on alerts can be confusing and alarming. For example, I received a Smart SSN Tracker Alert and there should be a FAQ page associated with this info. What does "source header?" What do the dates mean since many are very old? While your instructions say to notify one of the credit bureaus directly, there is no link on the top of the Identity Force Dashboard for a Credit Dispute Filing and as you know, it is nearly impossible to contact the bureaus by phone currently. Customer service needs to improve especially during the 30 day free trial period!

Can't get through to cancel service.

Many initial features did not work - Security question froze and had a hard time starting over - left a call with the help team that was never answered - now the activating the credit card activity does not work two days in a row and yet I have not yet received a call back from the Q and A desk. After reading the rave reviews of this organization, I am surprised at both the problems filling in the initial "blanks" to get started and the lack of a phone call return.

The individual who worked with me to set this up was outstanding and had the patience of Job! She was professional, knowledgeable, courteous and all of the other positive adjectives you can think of! Identity Force is fortunate to have people of this caliber on their staff - and I will certainly recommend your company to others.

Same problem as everyone else! I can't cancel my membership! Signed up under the free trial, but this is shady. I understand there's a breach, but if you don't have the customer support staff to be able to sufficiently support your product, you won't last as a business. I've emailed, called, been on hold, tried the call back option, and I've gotten nothing. This is a joke.

You would receive 10 stars if the fraud alert portion worked better. I have an existing fraud freeze for previous breaches and the current software doesn't allow a screen to communicate such. I realize this is a frantic time do to the global cyber security issues. Extremely helpful and professional with callback after Equifax breach.

I am so sorry I signed up for this service. I had so much trouble with the website. It kept getting the names mixed up. Every time I tried to fix the registration info I got a new text with an authorization code. Every time I responded to the texts I got charged $199. I currently have $597 pending charges on my credit card. I can't get in touch with anyone at this company. I've left 2 messages, sent an email and held for hours. I've been on the phone with my credit card company and they say I have to wait until the charges get posted then I have to go through the dispute process. What a nightmare!!! If this company can't even do the registration process right I certainly don't want them handling my identity theft. Fingers crossed I get my money back.

I have been trying to call since MONDAY!!!!! I have now been on hold for an accumulated total of over 4 hours. I have emailed TWICE. I have not been able to reach anyone nor has anyone replied to my emailS!!! I understand being busy but, as a professional and legitimate company, that is NOT an excuse. I am going to have to report my card stolen and report this company to the BBB in order to get them to cancel this service. How is that okay? I am going to leave this review on every possible review site to make sure people know what they are getting themselves into. I had plans of signing back up after my financial crisis was over. Not anymore!!!!! ****UPDATE- STILL on hold!! 1 hour and 17 minutes added to that wait time. Been holding now for 2 hours and 35 minutes! Just called my CC company and had them cancel my card. After 3 days of holding and emailing and not getting any response in return, I was left with no other options!!!!! Reporting to the BBB.

I've been calling customer support for the past 24 hours. No on picks up phone. I even used the call back option. No one has called since yesterday.

I am ready to cancel my account because I cannot get through to speak with them. What good does it do to have the protection if you can't get through to talk to anyone? Seems like a scam to me, they take your money and that's the end of it.

Why am I not able to change my password Why is there nobody that answers the phone Why did I not get a call back on my cell phone Are all identity protection companies this bad with clients after money received

started a 30 day trial and upon further review decided to cancel the service as it does not fit my needs -- customer service is only available 8-5 m-f --- I have bee trying for 4 days and sat on hold for nearly 30 minutes each time - 3 emails have received no response and my credit card was billed the first day of the 30 day trial (not supposed to until after the trial period). perhaps this is unusual due to the equifax breach but if you are considering this service, you might try calling to see if you can get anyone on the phone -- if you are counting on them to fix a problem, might be nice to think that if needed, someone would respond. 2 stars because its got a good looking easy to use site but I dont see the value if customer service is not responsive.