I have sent numerous emails and called numerous times being forced to leave a call back number but never receiving a return call. CANCEL MY ACCOUNT. My credit card should not be charged as I am still within the free trial period. I will be putting a hold on my card against Identity Force and if you try to charge my card I will submit a BBB claim. AGAIN, CANCEL MY ACCOUNT AND SEND A CONFIRMATION TO MY EMAIL THAT IT HAS BEEN CANCELLED.

As a lot of reviews are pointing out. The bank and credit card monitoring is very delayed and inaccurate. You will get an alert from your financial institution far before you get an alert through IdentityForce. Had concerns and they were fully addressed through email and phone. Believe the Equifax breach has put them far behind but they are coming out of it. Overall, had some concerns at first but they have been answered and the service seems very useful.

i am a new member and am not happy with client service. It took over 24 hours to get a return phone call (while in quench's) and stil have not received a response to two email questions. I cannot find out how to pull actual credit reports - not just scores

I have been trying to speak to you for 4 hours! There is no way to cancel my daughter Kimberly Harbourne's membership. I did not know I could not add her for free. There is no where on this web site even to cancel the membership it self. Please send me an email telling me you did this. Thank you Arlena and do NOT show the name Tuttle on my account when it is opened.

I am a new customer today and already have problems trying to input information. When in "Add accounts" it says not compatible with the Safari browser and indicates should download Chrome or Firefox. I have done so and even in Firefox I still get the same message.

Tori was amazing, helpful and patient!! Excellent service by Tori!

No one answers the phone, even after holding for over an hour. No one calls back if you press #1 or if you press # 2 to cancel the service. I have emailed, but am unsure as to whether the service will be canceled due to the lack of (or non-existent) customer service. Idenity Force has sent me numerous notifications and has my email address from the email I sent to them so they should have a record of me.

Getting alerts that are not clear as to what they are and leave me not knowing if or how I should take action. There is NO ONE to contact and I am NOW GETTING TEXT ALERTS AT 4:30 AM !!!! This is NOT GOOD. Have someone call me !!! since I can't get anyone when I call. There are some good features no doubt, but I hope I see improvement on cust. service and better, more timely alerts ASAP. Not nearly as happy with I.D. Force as I hoped to be.Thanks John Alfieri

i find the website almost impossible to use. it makes me question the credibility of your product. i have spend over an hour already and still don't have it done. i an ready to cancel.

I just signed my son (24 years) up for this security program. He has had fraudulent activity on his USAA checking account and CEFCU credit card. I waiting on the phone for over one hour to report CEFCU credit card fraudulent activity and representative said, "someone will get back to you within 24 hours). There are NO helpful services for ID theft online that a person could help themselves. Please call (309) 369-1606 Julie Ann Driscoll mother of Anthony M Driscoll. I bought a year with one or two months free; but I think we will cancel this service as it has been NO HELP>

I am a new customer and have entered the majority of my information. I do not see where nor can I find a place to enter my stock account or my IRA information. I waited on hold for 20 minutes and hung up. The next day I entered my phone number so that I would receive a call back. No call back. I repeated the process the third day and left my cell number. No call back. I hope your protection service is better than your customer service.

Signup was straightforward, and most of the initial account setup went smoothly with one glaring exception. I cannot activate Band and Credit Card Activitty in the Financial Transaction Monitoring section of services. When I click the "Activate" button, a window pops up, and I see a list of "Popular Accounts" on the left, and on the right I get a spinning "Retrieving information..." that never returns. I've let it spin for over an hour. Tried calling tech support, but of course, like everyone else, I can't seem to get through despite waiting for over an hour. Downloaded the app to my phone, hoping to use that, but when I click on the Bank Accounts section, it simply pops up a message telling me to go log in from a computer! C'mon guys, really?

After signing up, I was tricked as a added family and updating personal information, they hit me with a double fee where other companies only charge additional $10, these guys doubled up and have no means of canceling at all In followup, answer below is not correct and nothing was done to satisfy me. It's a typical response. If they really care, they would post upfront single and family prices. So watch out.

I enrolled for a 30 day trial and my credit card was immediately charged for the full amount rather than the normal $1. I then tried to fill out all necessary requirements to activate my account and being on an Apple device would require me to download a different browser, which I will not do. Called to cancel and waited for 45 minutes then opted for the call back and they never called back. This morning I waited on for 95 minutes and gave up. Still waiting for that call back. Cannot find a way to cancel on their site. Update 9/29: IdentityForce never did call back but I finally got through with days of persistence whenever I had the spare time. And what a waste of my time it was! I would never recommend this company.

A note to the IdentifyForce CS team...I have questions for you at the end of this review! :) 9-19-17 Update: All questions addressed more than adequately...I am VERY impressed with this company and feel great about my choice of credit monitoring services! I am a new member as of Sept. 15, so my post can only review CS contact, the website, and ease of set-up. I give 5+ stars for all three things. Please read my review for some hints and tips that might help your ease of set-up! CS contact: I used IdentityForce's Facebook private message feature to ask a lot of questions and received, what I consider to be, VERY prompt answers considering how their company must be overwhelmed since the Equi"hack" scandal. Applause to Ian who answered every question correctly including my question concerning security freezes. He researched and found that their company would still be able to give me my credit scores even though my reports are frozen. As of today, my reports are showing. If they don't repopulate, I will come back and edit this review to let you know. As an aside, IdentityForce's main competitor (you know who they are) told me that they would not be able to show me my credit scores even with their Ultimate Plus package. ETA: 9-19-17: I have had continued contact with CS rep Ian through Facebook PM along with a phone call from a CS rep (I wish I could remember her name), and to say that I am impressed with IdentityForce's CS would be an understatement. Ease of set-up: One bug-a-boo I had right out of the gate was that IdentityForce requires two-step authentication. I elected to have an authentication code sent to my email with the thought that I could copy and paste it into the code box. It only took me a gazillion resends of the code to realize that I had to MANUALLY type the code into the box...I couldn't copy and paste. Hope this saves someone else the initial frustration I had. The website/ease of set-up: Honestly, could it be any easier to manage? So easy and straight forward! One snafu I had, though...one bank account did populate but showed a zero balance. I knew that there had probably been a glitch during the process, so I wanted to remove the account and then add it back to see if it would populate correctly. I could not figure out how to remove an account, so googled it, and found the answer right away (Sign in to your secure online dashboard, go to My Services and click on Edit next to Bank and Credit Card Activity. You will be able to remove accounts on the Accounts tab.) When I re-added the account, everything populated correctly. I'm not going to lie, I had a lot of accounts to add and manage, so it did take me over 2 hours to get everything done. But it wasn't because I couldn't figure out how to do it. To take advantage of every feature IF has to offer, you need to set your accounts up correctly, and it takes time to type in every bit of info. Also, another review mentioned that there was no way to add fraud alerts to your credit reports, but that is not true. There is a button to do so on the My Services section of the website. Other information: 1) I use Safari as my main browser, and when I got ready to add accounts, I saw that only Firefox and one other browser could be used to do so. That wasn't a problem for me as I have Firefox, too, since Safari doesn't always play well with some websites. I set-up my account on Firefox but can easily see all my info on Safari. 2) At this time, IF does not offer investment account monitoring. 3) If you find credit card or bank account fraudulent charges or lose your wallet, IF offers Lost Wallet Assistance. IF securely keeps your information in this area so that you have immediate access to the numbers that you need to call to address the issue. I could be wrong, but I don't believe that they assist in making the phone calls. The main value (although there are many) of IF is that if your identity is stolen, they have the knowledge to help you get everything recovered along with monetary assistance for certain situations. Questions I hope Ian or another CS rep will answer for others and me: 1) Where is the Delete Now button on My Services? I've read of this feature but do not see it anywhere. Answer from CS: This feature is no longer offered, but IF will be adding a new feature that addresses social media within the next month or two. 2) Another reviewer mentioned that Driver's License Monitoring and Mother's Maiden Name Monitoring weren't showing up on his account or his wife's account, but they did show up on his children's Childwatch accounts. Both he and his wife purchased the Ultrasecure + Credit package (as did I, and I don't have these services, either). Response from CS: 9-19-17: I just got a call from a CS rep who added the requested features to My Services. I won't go into the boring details of why they weren't there, but the fact remains that CS was very responsive to my questions/concerns and addressed them in a more than satisfactory manner.

I've tried to contact Identity Force for 2 straight days to no avail. I have chosen to be called back but have yet to a receive a call back. I've waited on hold for 3 straight hours for 2 days straight. I understand the breach but this is kind of ridiculous. I haven't received any updates to my tri-monthly credit score which should've populated an update as of yesterday. I would appreciate to know what exactly is going on with that. I want to give you guys a 5-star rating but it's hard when no one is available to answer your questions.

after submitting a review which reflected my frustration with Identity Force I received a call from a lady by the name of Judy . She changed my whole opinion regarding the experience I had trying to sign up for Identity force . the problem is that when one is trying to achieve something and problems arise the levels of stress increase and we lose track of the problems other people may be experiencing , Judy explained the huge volume of calls and emails from thousands of people who were either trying to register or members who wanted answers was swamping the system . She apologized for any inconvenience I had and took the time to stay on the phone whilst I sorted things out which considering the pressure they were under was above and beyond the call off duty and served to renew my faith in the positive reviews I had read about Identity force which had led me to sign up for a year . I am pleased to find that they value each customer and endeavor to help to resolve individual issues.

Why don't you have an online chat option for questions?

I found setup user friendly, ran into one problem. On a add SSN, adding the second SSN resulted in 'There was a problem adding the monitor. Monitor count already at max (1).' Also I did not find inforamation on setting up various options for the second (spouse) id. I found the software easy to use, and what was docmented was clear.

I clicked through to sign up for a free trial of IdentityForce using their 30 day free trial promotion link. I thought that I had signed up for a free trial, but I was charged right away, and just phoned and was told that the 30 day free trial was only for their Ultrasecure product, not Ultrasecure + Credit. This was extremely misleading, as if only one of the products was available as a free trial, the link should have gone directly to that product. I have cancelled my subscription (I had been trying for several days to get through on the phone), but IdentityForce has refused to refund me. I am very disappointed.