Additional features such as freezing and placing fraud alert straight through the site with a click of a button would make this company a 5 star service.

So far, my questions have been answered to my satisfaction by your extremely friendly staff. However, I called to ask why Driver's License Monitoring and Mother's Maiden Name Monitoring are not showing up on my account or my wife's account, but they do show up on my children's Childwatch accounts...very odd. Both myself and my wife purchased the Ultrasecure + Credit package, and I was told on the phone those items are not on our account because because we signed up under the Equifax Breech discount. This is an unacceptable answer because I was purchasing the "Ultrasecure + Credit" package, not the Equifax Breech version of the "Ultrasecure + Credit". If I knew that was the case, I would have paid the full purchase price. It makes me wonder what other services I am missing. I hope this is just a technical issue that can be resolved easily. I was impressed with your service at first, and I don't want to start having doubts that I should have went with another provider. Thank you for you time.

Just enrolled on 9/12 due the Eqifax breach, Had some questions concerning site set up so I called the customer number...after 2 days and NO way to get through via phone or message, I believe the company has just taken the phone off the hook and are playing video games or binge watching Game of Thrones!!! Today after getting up and trying again, with no success, I will try emailing them, I also left my number for a call back, but won't be holding my breath. I realize we are in the Eqifax storm, but after 2 days it is very frustrating. I chose this company after researching all the others and they had great reviews, I hope it's true.

Cannot talk to a person to ask a question. Since I posted this, they called me and answered my questions. I am satisified.

Had no idea we couldn't use our Safari browser with this program. We don't want to use any other browsers. WE should have been told this BEFORE we had to pay! Just wasted $239 and I am not happy about it. Need to start writing reviews online so this doesn't happen top anyone else.

After being on hold for 1hr and 20mins, I spoke with Tori who did a great job helping me complete my Dashboard and feeling more comfortable with the features. She took my phone no. in case we were disconnected, and she walked me through all the steps I needed without rushing me. I appreciate her style and a company that will allow their agents to help someone rather than just getting calls pushed through. Thanks to Tori !

I know you have increased traffic, but maybe a better FAQ for problems setting up Fraud Alert and/or freeze. Fraud Alert brings me to an OOPs page.

I tried out for the free 14 day trial and within 6 days I was charged $129.00 on my credit card. I don't want this service at all and have been on hold for over an hour trying to reach them to cancel it.

Credit reports are from 2015. Also whenever I get an alert and go to your website it gives me a way to check the problem by going to another website, but there's always a warning not to click on the website unless I'm sure it's safe. How am I supposed to know if it's safe? Shouldn't that be your job to check that before posting the site? Update... I was told there is a way to update your credit report. It seemed that it should happen automatically from the description on the website. Owner called and was very helpful. Still unable to check if warnings are important.

I am grateful to have found IdentityForce. Equifax put many people in a bind, but with IdentityForce, there is hope for a brighter day. Thank you IdentityForce!

Smartest financial move made in a long time!!! Timing was great because we selected coverage prior to Equinox debacle!!

Quick registration, easy to use, plenty of helpful resources.

Can't find a way to cancel service on the website, though it's easy to find the upgrade button. They don't respond to e-mail to their customer service center, and they have a long wait in the phone queue. Still waiting for a call back to put in a cancel order.

Seems like a good service; however, I cannot complete my activation... the fraud alert process and the entry of bank accounts etc will not complete. Much frustration when you are purchasing to protect your identity.

I can't say enough about the help I got from Tori at IdentifyForce. She was professional, highly knowledgable, courteous and patient. And most important she solved my problem in short order. She is a real credit to Identity Force. She is part of a great company with great people. Thank you.

Very disappointed that Delete Now service is not available and am considering cancelling my account.

The lady that took my call today was extremely knowledgeable. I spoke to 866-897-6278 Your company should add more entry places for credit cards, 10 credit cards is not enough. Also, I would suggest adding Passport Information

Your website does not accommodate someone with no work number. When putting your credit card information in it asks for security code but no explanation as to what that is or where to find it. My bank does not use a password but sends a security code

So far, not impressed. Set this up the day before yesterday and been working on it since trying to input information. I've added my wife numrous times, but every time I go on, she's not there. Secondly, she and I share an email address, but it won't let that happen, so I had to use an email I hardly ever check. Thirdly, I have several questions so called customer service. I realize that with the Equifax breach there may be longer wait times, but I've now waited 30 mins and no one has answered. In addition, it doesn't give you a time frame of how long....if my call is so important to you, as your message says, you would answer. I'm going to now press 1 for a call back, we'll see if that actually works, it never has in the past for any other company I've done that with, just a good way to get you to hang up and ignore you. If I don't get a call back, I will be canceling my account as it does me no good if I can't set it completely up, and I can't get answers on how to do it.

I just joined and I'm already impressed. Setting everything up was easier than I anticipated it would be. I have already received reports that I didn't think were available. I feel safe knowing that my ID protection is with a company that has been in the business of protecting consumers for decades and has received such great ratings from reputable sources.