I'm trying to get in touch with customer service by phone but the wait is over 30 minutes. They say that they have your credit report available on your dashboard yet I'm unable to find it. I apparently have someone that is using my ss# and can't get in touch with anybody. What is the point of this service if I can't talk to someone? The alert was helpful, but now I'm stuck.

New member, no real complaints at this time. Website can be a little jinky or slow to update my input at times, but overall good. I will report more after a few months. At this time I do feel better protected. Thank you.

Only been member for 2 days and already having trouble with not being able to find alerts and information that I'm being notified for. Alert says click on "credit bureau dispute form link" on my credit report which is no where to be found on my dashboard. Also having website issues trying to "verify my account" so I can activate the delete alert, but can't get a response by email. Tried to call regarding billing issues, left call back number and was never called back. On hold for 25 minutes before being able to talk to someone about this so not calling back about that. Doesn't make me feel very secure if I get notified about a theft issue that I need to discuss with these folks! UPDATE: I got a call today from Identity Force and resolved my issues. Wendy explained that since the Equifax breach they have been inundated with calls, which is understandable. I also found a voice mail returning my request for a call back, albeit 2 days later, but called back. I do think it's sad that the only way I was able to speak with anyone was to leave a negative review, but in light of the Equifax information I'm willing to give this company another try.

Input Validation I was careful while inputting my bank account and credit card numbers but the UI provides no validation or verification that what I have entered is valid and being actively monitored. I could have made a mistake, there is no way for me to see that my accounts are protected.

star provided for 30 day trial option only. no inhouse ticket system no opt out options at first sight unable to get through via phone 9. 6.2017 lots of available services but without opt out they can peddle your info to the highest bidder kudo their sms services can process 21th century voip services, no go via lifelock or identity guard unable to turn off dopple login verification, keep in mind this can profile you via gps may consider continuance but not without opt out option

Customer service Representative Holly was very helpful , walked me through the process and I was very happy with the results.

Wendy is Awesome!

I only want to add that it would be great for property owners to have TITLE protection added as a service. Other than that, my experience with IdentityForce has been very satisfying.

Pretty good service and nice layout for the site. However I am a little concerned about the fact that I applied and got a credit card, and Identity Force had absolutely no idea that I applied and got one? I assumed it would notify me if a credit card was given in my name but apparently it doesn't detect that?

sign up over the weekend, decided to cancel on the 1st day, customer services not open, call on tuesday because of long weekend. Still needed to charge me for the home month me and my wife. ridiculous.

Customer service agent was knowledgeable and helpful. But was not able to view my screen. I am not sure if that is a good thing or not. It would. Be easier explain if he could view my screen

I had questions regarding some of the features and coverage, and Wendy from IF was able to quickly clarify. Great customer service and feedback. I had originally been dissatisfied with getting some clarification of fully activating my acct, and Wendy cleared this issue up for me.

New client. So far so good. Site is easy to use, price is fair and customer service has been outstanding. Highly recommend.

Why is credit union of america not available on financial transaction monitoring? all that came up was credit union of america investments... this is the whole reason i signed up for identityforce! guess i'll try lifelock..

This is difficult to complete on a phone; but, much easier on a PC. Appears to be a very worthwhile service.

I do think your service is excellent in the short time (one week) I've had it, but getting an alert when I pay my CC bill is ridiculous and I cannot see how to change it as preferences only talk about withdrawals and transfers, so since i put most all of my purchases on a single card, it appears I will get an unnecessary notification at least once a month.

I've had some frustrations in setting up my account satisfactorily, but my one call to tech support gave me a quick solution.

Overall my experience with Identity Force has been positive. However, alerts have popped up at in opportune times of the day and days of the week and they have caused me a bit of anxiety. My anxiety has grown into high anxiety until I've had a chance to speak with a representative of Identity Force which is usually only M - F, 7-7 am-pm EST. The end result has been some very anxious weekends. When I have been able to speak with a Identity Force representative, the anxiety level goes down substantially. The print, 24 - 7 coverage would make for many more satisfied customers.

service person was very patient as I explained my problem, and he quickly came up with resolution!

Sought help regarding my account from Holly, on the telephone. She was extremely polite and very helpful. I was able to make the change I needed to my account and have a question answered. She was very courteous and I appreciate that very much.