Although the wait for customer service was long, they did call back with the call back feature (which usually doesn't work with other companies from my past experience). I spoke with Holly and she was able to answer all of my questions thoroughly and she was very pleasant.

After having posted that I was unable to enter information on banks and credit cards, I had both a written response and a call from a representative who suggested that I needed to change my browser settings. I tried this and was able to enter the information quickly and with no problems. I was pleased and impressed with the prompt attention my initial concerns were addressed. The site is now working great.

Holly was very helpful, answered all my questions.

I have had a great experience working with Wendy in setting up my account. Everything was very simple and complete. She was totally helpful throughout the complete process.

I researched several companies before choosing Identity Force. I didn't finish putting in any of investment companies and other banks before having to move on. I hope all will be ok.

I am giving four stars for the easy to understand, logical, and trouble-free yet thorough way ID Force works and the way the information to be monitored can be entered, checked and changed. ID Force sends understandable alerts and recommendations but does not intrude or become annoying. I feel protected with ID Force. Now that Equifax has been hacked, I am recommending ID Force to my friends.

I just joined on line. I cannot activate monitoring if cards and accounts. Have been in their phone que all day with no call back. Also no reply to email. Busy as they are I am worried I made a mistake after experiencing such terrible customer service. Will cancel if not rectified soon.

So far o good but... when i try and activate "delete now" it says i activated it but the page shows it as not activated and how do I know I really put a credit freeze on? How do I tell it actually happened?

My attendant Holly was very helpful and knowledgeable

Slow, clunky and unable to cancel account. Has not been a great experience and as other reviewers have noted, there is no area on the site that allows you to CANCEL your account. Switching to another service today.

Everything looks great so Far! the delete now function is not working though. I will contact IF soon and see if they can help

I realize that a massive data breach occurred recently, but I spent several hours Saturday trying to enter my information to sign up. My information was never accepted and I gave up. On Sunday, my information was accepted immediately. However, the authentication codes were not accepted. I tried over and over with six different authentication codes before number seven was finally accepted. Identity Force's inability to encourage new members is unacceptable.

Unable to get a hold of someone to cancel the policy

The signup process was confusing. Not sure if my spouse also has to input the same bank and CC information or not. THANK YOU FOR CONTACTING ME SO SOON. YOUR CALL HELPED.

Setup of account is unnecessarily difficult and there is no explanation of some of the monitoring selections. Also no explanation of family member addition (are they covered, or does each person need to sign up).

I hope the service works better than the interface. I signed up for my wife and myself, and even paying two full subscriptions I cannot get the software to accept the second drivers license number (exceeds max error). Tried to terminate her coverage, but cannot do that online. Online support contains NO help on how to use the program; only offers publicly available advice on what to do if you are a victim of identity theft; I ALSO want to know how to maximize the use of their tools. A number of product services listed on the My Services tab show as inactive, but when I try to activate them, the program indicates they are already active. I don't know if I am being protected or not. The only thing I know for certain is that they have all my personal data. Come on, guys. This does not give me any confidence that you know what you are doing! Give me some feedback and I will revise my opinion. If not, I am moving on.

I would like information on how to respond to a transaction that is not mine. Calling is not helpful when the office is closed or the wait is hours long.

I'm a new customer and your website has many problems and doesn't work right. unacceptable. I can't set up the financial transaction monitoring. or the "delete now" identity protection. give me a break. What good is your service if your website is bunk?

I am having too many issues and cannot get customer service

Although, i was extremely frustrated earlier at the login experience I had and the length of time, as a brand new customer I had to wait to get a call, I did receive 2 calls today; both explaining the delay and apologizing for the delay. I feel the company deserves a 2nd chance and have upgraded my rating.