Simple, easy to follow claims process and my claim processed within a few days of being submitted. Fabulous customer service.

Attention was good, reasonably swift

Prompt & efficient in dealing with my claim

Fab fab fab fab fab fab fab fab fab fab fabulous fabulous

our georgi is 13 and was very poorly they kept him in there hospital for a few days kept us informed us of his progress every day and thankfully has made a full recovery cant thank them enough

I have to say that Vetsure are about the best insurers I have ever dealt with. They deal with everything without a fuss and no problems whatsoever. I own a Great Dane (Hector) so am pretty used to having to take him to the vet and I would not hesitate to recommend Vetsure. Michael Segen

They are very quick and compassionate when dealing with claims, never had a problem.

Again Vetsure made this whole process really easy and simple. All the paper work was done for me and I just had to approve an email or two.

Not a great experience in general. Was advised by previous vet to use Vetsure (few years ago) some time after found out my dog needed a knee op which wasnt covered under 'accident policy' well it definatley wasnt on purpose. Then after upgrading policy recently to highest cover, 4 odd weeks later she needed an xray. Not covered again. Bored of these types of insursnce companies all dodging helping out.

Very quickly sorted out claim

Excellent service no Quibs I paid the excess and Vetsure paid the rest seamlessly. This is our 3rd claim unfortunately on our accident prone labrador and it’s been extremely easy. Highly recommend a very professional company and good experience for us. Thank you Vetsure.

Our Labrador has developed arthritis in her front legs Vetsure covered the cost of the vets bills and also helped towards physio therapy costs all arranged and dealt with through our vets so no stress at all for us in having to find the right professionals or arrange payments

Fantastic from the start. Better cover than our old insurers for the same cost. Always speak to lovely staff who sound like they actually care. Highly recommmended

My new puppy was diagnosed with congenital hip displacement. She required investigations and treatment. The claim was simple and dealt with promptly. This is a reassuring service when having an unwell puppy is unsettling. Thank you.

The claims process was really easy. Because our vet was on Vetsure's list of accredited vets, I didn't actually have to do anything. Our vet made the claim direct to Vetsure. After that, all I was asked to do by Vetsure was to approve the claim. It was then processed quite quickly and the bill settled directly with the vet.

Our young dog had to have an expensive cruciate ligament operation. The claim process was so easy and once assessed and confirmed the money was in my account within 3-5 working days. So was easy at a time when things were stressful.

After the premature loss of our beloved Harvey decided to invest in some pet insurance via our vets practice recommendation called vet sure. We pay s monthly cost and after being a member for just 7 months we found ourselves with a hefty bill following a removal of a lump on our new edition to our cat family. We were extremely impressed with the hassle free claim, it was a simple and swift just like our vet promised. Diagnoses made, treatment provided, paid excess, completed form, vet sent it off, and contacted vet sure, whom notified us of our claim request via email, invoice received and settled via vet sure, which is the kind of service we like, swift and hassle free, highly recommend.

I have been really happy with Vetsure. They have been fantastic helping me deal with both of my cats who were poorly. One of the cats required longer term treatment from a vet specialist and all of my dealings with Vetsure were really professional. They were so compassionate when one of my cats died in May this year. I wouldn’t have my pets covered with any other insurer. They are great.

Very prompt settlement of paying vet bill. Very happy and would recommend

Our Doberman was extremely ill and had to be rushed for lifesaving surgery, luckily he survived. Vetsure pet insurance was amazing no questions asked only the welfare of our dog and how he was recovering they settled our claim in a very short space of time, I would highly recommend Vetsure Pet Insurance.