It was a good experience and they were so polite and helped me through it and explained loads.

I hold back tears unsuccessfully writing this review. Wow, all I need to say is wow. I have been totally blown away this morning with a card and some forget me not seeds for the garden from all of the team at Vetsure. The card has been hand written and signed by each member of their team and I cannot express how much I hold you all dear in my heart for being so amazing at my difficult time. This might not be a lot to some people but it really is the thought and the little things that are treasured the most and I will treasure your card and kindness for the rest of my life. You all have literally shown how beautiful this world can be 💛 Thank you for being so wonderful and amazing. Teddy will be remembered forever 💙 Love to you all - Laura Blackburn x

Vetsure were fine for 7 years. No problems. A couple of claims. Paid out no problem. However at year 7 the price increased dramatically, which we offset by increasing the excess to reduce the premium. But at year 8 up it went by 34% from the previous year. It was clear they didn't want to insure our dog anymore and were purposefully making it an unreasonable cost. So we were forced to stop the insurance. Insurance was, in years gone by, a shared risk but unfortunately insurance companies nowadays seem to charge for personal risk - you dog is getting old so go away. Their reply when we cancelled seemed to support this - they weren't bothered we were leaving. So we started a separate savings account and all the money we used to pay Vetsure now goes in there every month to help pay for any Vet fees. I would suggest everyone does that from the start and avoid pet insurance if at all possible as it's not a fair system.

Highly recommended, very quick service and never problems

Never any issues with Vetsure. Hassle free. Not the cheapest but the cover is robust. Most importantly I do not waste precious time with filling in forms and waiting an eternity on a phone.

I cannot fault this insurance company. We have recently had to claim. It was simple and easy. The sign up was just as easy and the insurance documents were concise and free from jargon. We lost one of our pets in December. I only bucked up the courage to call in March, to cancel the policy. My call handler was so understanding and sympathetic. I even got a condolence card, signed by all the staff, with a pack of forget me not seeds. It means a lot that the company aren’t just about insurance. They realise how precious our pets are. Thank you Vetsure. I wouldn’t be happy with any other pet insurance company.

From day one Vetsure have been amazing. Quick and responsive, they have removed all the stress and pressure that is associated with an unwell precious member of the family. Molly the Westie has been protected by Vetsure since she was twelve weeks old, and we are both so grateful for their ongoing support. Thank you Vetsure team.

Vetsure are fantastic, my little dog was very poorly and needed blood tests,a scan, and overnight stays at the vets to be on a drip.(who were also brilliant,without them I would have lost him) and they didn't hesitate pay. I can't thank them enough and fully recommend them.

I phoned to try and reduce my renewal costs, and spoke to a very helpful chap, so by increasing my excess per condition I lowered my monthly amount by a considerable amount, which was then £5 ish more than the year before. Which was ideal.

Prompt processing of claims, very good communication and very helpful and friendly staff.

Fantastic service – dealt with my vets for me re payment. Fast and efficient, no quibbles. One less thing to stress about when your pet is unwell! Thanks Vetsure!

The team at vetsure have never let us down. Luna is getting older and has had some issues this year but vetsure have been there with us every step of the way. Thank you

Outstanding service for years right up to when my beloved dog died from Lymphoma. Paid out for all her treatment right up to the end. I now have a new puppy and didn’t hesitate to use them again. You can actually get through on the phone as well!

Don't bother. Vetsure are refusing to payout for a 'pre-existing' medical condition. We took on the joys of dog ownership in January of 2021 and made what I believed to be a sensible decision to get our rescue dog (bear this in mind) insured. The process was simple enough, I stated we'd took ownership of the dog in January of 2021 and as she was a rescue we had no prior knowledge of any medical issues. The dog then suffered what we believed to be a bout of cystitis, which evolved into multiple vet trips, followed by blood tests which ended up revealing an e.coli infection. We claimed through the vet for each visit, which again was simple enough and we thought 'great, it'll be squared up and all sorted'. Vetsure then asked for the dogs full medical history, again fair enough - we managed to trace the previous vets and had them provide the records as requested. After a few days I then received 3 lovely emails stating that each claim had been rejected - due to a pre existing condition! I checked through the medical history to find a single case of cystitis which was treated mid 2020. Vetsure claim that this is somehow related to an e.coli infection 13 months later?!? - which the medical notes from the vet clearly stated. Safe to say we've asked the vet to write an appeal as this is utterly rubbish. We did call vetsure to query the claim, but the chap on the other end of the phone was absolutely no help whatsoever - other than 'fill out an appeal'. Safe to say vetsure won't be getting any further premiums from ourselves. If I'd not bothered I'd have paid half the vet bills in the premium costs alone. Don't waste your money or time. If anyone from vetsure is interested in actually resolving this please see ref number: 1277184

I took out insurance with Vetsure for my ragdoll kitten, when he was 6 months old he had a neurological episode and had to be rushed to the emergency vets who discovered he had a Liver Shunt. Sadly, he did not recover. Vetsure paid the emergency vets the full amount for his treatment, and paid for the death benefit claim even though I had only been with the insurance company for 2 months. Whenever I had to speak to their staff they were always very helpful.and kind and offered their condolences for the loss of my beloved pet, and I felt like I was a valued customer to them. When I am ready to get another pet I won't hesitate to take out pet insurance with VetSure.

Had an emergency with my kitten and paid for the care.after the care was all done I went onto vetsure to make a claim and must say it was the most easy and quick experience I've ever had with any insurance company.money was paid into my bank within a few days.Well done vetsure..thank you

Amy has received follow up treatment for a leg injury, claimed again for the ongoing treatment and it was simple and very quickly paid to my vet. Delighted with the service.

Couldn't ask for better, when my dog got an eye problem I knew he would be well taken care of and I didn't have any worries about finding the money up front. It was a seamless process from start to finish Thank you Vetsure

Friendly team who are very knowledgeable and kind.

I’ve used them just over a year great value for money and will continue to use them I have no complaints