Excelente servicio, fueron muy amables, me pagaron a tiempo y fueron compasivos con mi tristeza cuando mi perrita murió.

Great service with fast reimbursements!! Easy app!!!

Kanguro ha sido la mejor decisión que tomé este año para mi bebé peludo. Son nuestro mejor aliado a la hora de una emergencia. Su respuesta es inmediata y su amabilidad y efectividad a la hora de tramitar los reembolsos es excelente. Los recomiendo 100%

Exelente servicio, hacen el mejor trabajo para nuestras mascotas.

Good fast service

I gave them 5 stars because of their customer service representative, Camalia. She walked me through the entire process of how to send the documents through email. I am old and am not familiar with computer tech. stuff without help. My daughter, usually helps me. But she was at work and I needed to file a claim. Camalia made all the difference. If it weren't for her I would have given the company 1 star at best.

I got my new puppy and she got hurt it really came in handy to have kanguru because I didn't have the money to get the x-ray. Everything turned out okay shes all healed up and they did everything they promised I was able to file claim online.

Great experience, thank you for all your support!

Muy accesibles

My representative Maggie is very knowledgeable and customer focus. She answered all of my questions and explained the policy to me. Thanks again Maggie!

The representative was very kind and helpful. She listened to be throughout the whole process.

You can’t file on the website, only the mobile app. The mobile app won’t let me submit my claim (“oops something went wrong”) is the message. This has happened every time I try. Then when you call customer service nobody answers the phone, ever. Worst customer service experience ever.

It is very nice i love the kanguro for my pets 🥰

The representative. She is top notch.

Me gustó la atención de la chica fue muy atenta y me pudo ayudar en la aplicación, ella sabe muy bien su trabajo.

Excelente atención siemrpe contestas todas mis dudas gracias familia Kanguro

Excelente servicio

I give it 1 star because the Customer Support Specialist was very responsive. Otherwise, the experience has been poor. App has never worked, still doesn't. Hence, can't file a claim easily using the "app" or anywhere else online. Had to waste time searching for contact details and get two invoices submitted through an email address to CSS. Can't check status of claims because again the app doesn't work and there is no place to submit online.

Good service very friendly

Asked a few simple questions that any other company has been very direct to answer. Not only do they keep contacting me in Spanish even though I keep telling them I don't speak it and please use English, but they avoid questions and do really rude and shady things already. And I haven't even signed up! Not compelled to use this insurance, they are just too exhausting.