Polite and helpful.

got the help and answers to my questions very quickley

Excellent service

I was contacted immediately about important information and guided along the way.

Great Fast Service with awesome communication and explaining of all details of what coverage I have and tried very hard to keep the cost to only what I specifically needed for my driving style.

I've been with Shannon Luchs (now Blue Ridge Risk Partners) for a couple years now and couldn't be happier. Their customer service is top notch. Always responsive to emails or calls. Would definitely recommend to anyone needing insurance!

Expert advice and informative representatives.

Always very prompt when I request a Certain of Insurance, which is often.

Stacey Vance is what made my experience easy and enjoyable. She gave me a quote and had everything in effect in no time!

The agent who I have worked with, Alice, is always available to me. She is knowledgeable, pleasant and willing to help whenever I call. I appreciate her professionalism and guidance.

Kasia Wright helped find a more affordable insurance than what we had previously.

The representative I talked to,Tim Harris, understood my problem and took care of it quickly and efficiently over the phone and internet. Very pleasant experience.

I will tell u what frustrated me. My wife &I purchased a 2024 Mazda CX90 last Satutday, May 13th. When i attempted to contact both Blue Ridge and Encompass, my insurance carrier. I was unable to speak to anyone with the exception of the very nice but simple-minded answering service operator who was completely clueless as to how to help. All she said repeatedly, was to suggest i call back Monday as the Blue Ridge office was closed. This was in spite of the fact that car dealers sell more cars on Saturday (Sunday too where blue laws are not in effect) than any weekday. So, why then isn't somebody, anybody capable of assisting me in insuring my new vehicle the moment I leave the dealership, available to speak to on Saturday? Why bother providing an answering service operator incapable of assisting me who's only task it seems, is to remind me you're both (agent & carrier) closed till Monday. U could have just provided a voicemail message instead and money not paying for a ("live?") Operator. The customer service (I'm sorry to say) SUCKED!

The Agent was very helpful and quick in finding the answer to my question.

easy to get what I needed

Chuck Turner always promptly returns phone calls or emails on questions about my account and same for Adria McAllister to respond to policy changes

Liz was great to work with. She was easy to get a hold of. She answered all of my questions. She quickly found competitive quotes for homeowners, auto & umbrella coverage from other companies.

Alice has always been so prompt, kind, knowledgeable, & helpful. Working with her has been a pleasure & I greatly appreciate everything she does.

My experience was great! The person I talked to was very helpful an understanding.

Shelia Bailey is amazing! She helped me through the whole process and gave me advice.