Solve the problem properly.

Jason Wit has been very helpful concerning our renewal payment.

Very prompt with actioning my request. Thank you Jason

Very attentive service. I have requested My deposit to include a an additional tenant on the insurance certificate which was done swiftly. Thank you very much.

Sharifa at MyDeposits was a great help when I needed advice on deposit protection. I got a prompt reply and all the help that I required.

Great customer service - fast response to my issue (which was my error!). Very polite and all resolved in a very short period of time

I was calling for an update on my case. I used the live chat facility which was answered very quickly. The advisor, Ros, answered my queries really quickly and was very polite throughout the exchange.

The call handler that I dealt with was very helpful and clear, and explained all my options, helped make the next step easier.

Following the failure of a significant business within the management of Tennant deposits, I found the staff at Mydeposits knowledgeable and helpful to me.

Promote response to queries

After several emails between Darren and myself, I decided to finally ring him. He is the most pleasant, courteous and friendly person who has been the most helpful in this situation. He has been patient and accommodating and is very knowledgable.

Jason.W as very speedy with the response. Just what I needed and met my expectations. Thank you.

I read the reviews before starting my case so wasn't holding my breath as a tenant. Our home was let by Reeds Rains and was absolutely riddled with damp and mould. We had issues for the entirety of our tenancy which we provided proof of during the evidence stage of the dispute process. We had photos and emails confirming that the damp was reported many, many times. A leak which was reported and ignored over the span of 10 months which caused damage to the bathroom, master bedroom and living room - damage to the walls and carpets in each room. Again, evidence provided to show how many times we reported the issue before it was finally sorted. The leaking toilet was replaced but the damage was not rectified leaving massive stains on the carpets in the living room and bedroom - mydeposits have just awarded Reeds Rains part of our deposit for this. What exactly did our rent contribute to? The final adjudicator report is extremely brief and gives no support to us as tenants but states that if the landlord is not happy they can take further action. We had the property professionally cleaned before vacating, never missed a rent payment and reported all issues (several times) to the letting agent throughout the tenancy. Yet we have ended up out of pocket despite us following the requirements of the tenancy agreement and Reeds Rains breaking those terms. Disgraceful service and a ridiculous turn around time for the case.

Since moving across to MyDeposits we have found not only their systems being easy to use but their pricing is fair and the staff are always helpful whenever an issue may arise. We would not consider any other deposit schemes in future.

Thank you Darren Kitchenside from Mydeposits for your kindness and patience whilst you assisted me. Top man.

Amazing service from an amazing person. He went above and beyond to assist me. I’m sure he is a valued member of the team at Mydeposits.

Quick and efficient response to my query

Always helpful and very professional.

Prompt response : It has been a couple of times that I had to contact MyDeposits and all the times they have come back promptly and with clear information. I am very happy with their service.

I made a stupid mistake in the spelling of my tenant’s name on the Deposit Protection Certificate and checked to see how I could correct it. I couldn’t believe it could be as simple as sending an email to MyDeposits but lo and behold it was corrected two days after I sent the email. I was very impressed!