These guys are an absolute joke, avoid them if you can! We had no choice as they were appointed by the estate agents without our knowledge. The landlord and ourselves (tenants) had to wait months for a non disputed deposit refund. Each time we called, it was never a positive experience or outcome. In the end we both called and emailed MyDeposits 10 times a day minimum. They are very unprofessional and I certainly do not recommend them. I’m annoyed that I feel compelled to write this negative review.

Very fast response and action re my query. Thank you

All agents are very polite and helpful. Specifically Darren is very prompt and amazing. His customer support skills are brilliant.

Darren took time out to clearly explain the cover provided for both landlord and tennant

Thank you to My Deposits for all your help and support, we could not have done this without your assistance and guidance. Morris and Joel

The person I spoke to was very helpful and it was lovely to be able to speak to an ‘Actual’ person, rather than everything being online.

Struggled to login to portal, couldn't get to see how to claim deposit and Luckily a lovely lady Marisa answered and sorted out everything within 5 minutes. Outstanding customer service

Extremely helpful advice. Clear, comprehensive and practical. Just what was needed in the difficult situation of default.

Contacted mydeposits to change some details. Jason White responded first thing in the morning and processed all the changes in one go. Amazing service. Responsive, quick and efficient. Well done to Jason and the team.

A very prompt response, professional help

I had a query on time frames with Ross on the chat function. He notified me clearly what the next steps of my dispute would be. So far, a good experience.

If you are a landlord, stay well clear of this deposit scheme. Our tenant ruined our house. Broken windows, window handles, door handles, doors hanging off their hinges, left a skip full of rubbish, had a large dog with a condition in her tenancy that a full deep clean would be carried out when they left, this was never done. The front and rear gardens were ruined etc. We disputed release of the deposit and provided evidence to support our claim. The tenant left no evidence or disputed our claim yet somehow this system awarded us a mere £140 out of £1000.00. It will cost us in excess of £3000 to return our property to the condition it was when our tenant started their tenancy. Do not use this deposit scheme in any event

Very effective support, helpful and understanding approach. Quick resolution of my issue.

Quick and easy

I talked to Michelle this morning and she was very helpful and explained all my questions clearly and patiently as I am new to this experience. Thank you. Wissal Issa

Received confirmation of change of tenant on jointly & severally liable contract as n previous occasions. I will be continuing to use this service.

Ross was very helpful in sorting my query. Thank you, Ross!

Ross was awesome

Marisa is kind, helpful & very professional. Good old fashioned customer service, thank you.

excellent and extremely helpful