Great and swift service

Straightforward and easy to set up protection certificate (DPC). Unfortunately I made an error with some of the details but this was really quickly amended with a straightforward email to the customer support. Very helpful. Thank you.

Always had a very positive experience with MyDeposits customer services, Stacie helped me today, and as usual they have been quick & efficient to help - would highly recommend !

This is a fantastic service. The information I received was invaluable and honest. I was concerned that I may have been doing something wrong. As it turns out, I have been right. I currently hold tenants deposit. It is up to the tenants to request their deposit back.

Great service from MyDeposits, couldn't recommend enough

I have been with Mydeposits since 2007 and have always found them a great company to work with. I recently received a renewal request and as I had all the necessary paperwork required to renew, I was able to respond within the hour. I received confirmation that all was acceptable and renewed within the following hour. Lovely, fast response. thank you :)

Thank you Jason for your assistance and professionalism; much appreciated.

I am happy to report that Jason White was able to quickly resolve the issue I called about. Additionally, he assisted me in a separate query concerning our membership renewal and passed this onto the relevant department whom are already working to resolve this matter.

We have been members of My Deposits for several years and we have always received excellent service from them, highly recommended.

We protect a large amount of deposits with MyDeposits and have always found them to provide excellent customer service. Their website is easy to use and very informative. Our direct contact Sharifa is extremely helpful and professional.

Jason White is always quick to respond and is very helpful.

I have contacted Sharifa Hussain on numerous occasions in connection with our deposit protections, she always replies promptly and is very helpful

excellent service very helpful

My deposit was protected with mydeposits. The estate agents attempted to take a large sum of money from my deposit for cleaning with no evidence and factually incorrect information such as when I moved out and claiming I'd stained the carpet despite the stain being evident on the check-in inventory provided by the estate agents when I moved in. I submitted a large amount of evidence to mydeposits including dated photographs from when I moved out. The estate agents only evidence was the check in and check out inventory, they stated they had the property cleaned yet couldn't provide evidence of a receipt for this despite being asked to. I received the majority of my deposit back but mydeposits decided to award the estate agents some money just to 'be fair' and also referred to the estate agents as a 'member' in their report, they stated I had provided photos but it was not clear when they were taken despite time stamps being evident. Referring to the estate agents as a 'member' clearly highlights mydeposits do not provide a truly independent service and they appear to make sure that the estate agents/landlords are kept happy in some way despite an overwhelming lack of justification for this. If you have evidence to back up your claim I would strongly recommend taking your estate agent/landlord to small claims court and do not use the service provided by mydeposits.

Jason dealt with my query within 30 minutes of contacting mydeposits, by email. Excellent & efficient service.

Quick response with the information I needed.

Unfortunately I did not get the information I was looking for but it was at not fault or there’s. They did however give me information to take next steps with my issue

Requested assistance in changing an address on a certificate where I had made an error. Was contacted immediately and situation resolved very quickly. Fantastic customer services.

This is a company that clearly works for the landlord and they have no intention to be a neutral part. We provided plenty of evidence that shown that the landlord wanted to finance an upgrade of the property with part of our deposit. This evidence was completely ignored by the apparently "neutral" third part. Very disappointing! So much time spent on collecting all the evidence for nothing. If you are a tenant under this scheme BE AWARE! you are unprotected!.

I needed to correct a DPC (Deposit Protection Certificate) which I'd issued to a new Tenant who had spotted an error. I emailed the amendment request on a Sunday to changemydetails@mydeposits and to my pleasant surprise it was corrected and uploaded on Monday. Thankyou J. !