I've always had very good service from MyDeposits. Highly recommended as a deposit protection body.

After investing far too many hours into compiling evidence of; photos, tenancy agreements, quotes, invoices, and email promises from our former tenants to fix the breakages (they didn't) for a deposit dispute, Mydeposits took a cursory view of the case and rewarded us with less than half of the costs incurred to fix breakages and clean the carpet. They also continued to ignore key details of the case as we appealed. A very disappointing experience.

could not log on to my deposits but ross on live chat helped with the issue

I’m a tenant and raised a dispute with my deposits 3 months ago. I’m still waiting for my deposit back and mydeposits is keeping silence. Last time I called them a month ago, they said they do not know when I’m getting my deposit back and / or what’s going on with it right now. The only thing they said for me is to wait.

Very clear and professional advice.

Great service with immediate response

very clear and helpful

I have always found the personnel at 'My Deposits'to be extremely helpful and efficient, allway a friendly word to help me with any problems. I would wholeheartedly recommend 'My Deposits'

Prompt, friendly and helpful service.

As a small agent we have been with mydeposits since April 2007 and we have been very happy with the working relationship. We also proud to confirm that to date we have not had one tenant deposit dispute in 14 years.

I made an error in the document and emailed on a Saturday. First thing Monday morning I had a response from Sharifa correcting my mistake. Very efficient and a relief to hear back so quickly. Thank you.

Darren went above and beyond. Sympathetic and knowledgable. Under very difficult circumstances. Should I need anything further I know who I will be calling.

Excellent customer service. Took time to fully understand the complex issue we had, and provided a clear and concise solution. Thank you so much Marisa

It was an extremely slow process however Ross was helpful and provided me with the information I needed.

Ross on live chat was very helpful in clearing my issue

Prompt Service. A slightly more long-winded way of holding Tennant deposits than other methods. However, it is a 100% trustworthy home for the tenant's funds. I can see how It's an excellent resource for small landlords to meet their legal obligations - without needing any administration staff.

My Deposits is something we use regularly to make being a Landlord an easier job

Dealt with Darren about transferring monies into MyDeposits. All my enquiries were dealt with in a prompt, efficient and most pleasant manner. Many thanks for a pain free experience.

Helpful Company

I requested a change to a DPC which was sorted extremely efficiently and quickly in less than 24 hours. All I had to do was submit the email request and provide the signed AST. Thank you Jason and Sharifa.