I am a Landlord and have been with mydeposits for many years. I have never needed to use there arbitration service until recently that is. I have been blessed with lovely tenants until very recently unfortunately. They were the tenants every Landlord prays they never have - two extremely emotionally immature 30+-year-olds who didn’t care about anything or anyone but themselves. Horrible individuals! They totally destroyed my property - they did not clean, they destroyed my furniture, they painted my walls and sadly for the first time ever I agreed to have tenants with a cat and a dog, I had cat fur, dog hair and human hairs everywhere. They were difficult from the start which of course rang alarm bells. I did everything by the book, I had a check-in inventory along with photos of everything and again the same at the end of their tenancy. I did not return their deposit to them, it was for the first time ever that I had to do that. I sent them long list of all damages and costs which added up to nearly £1,000 more than their deposit covered. I did not bother trying to recover this additional cost as I knew I had no chance of ever getting it back from them. I was very pleased to see the back of them quite frankly, they were just awful people. Then low and behold, a month later I get an email from mydeposits informing me that these tenants were making a claim against me. I laughed as I knew with all the evidence I had, mydeposits could not possibly find in favour of the tenants. Unfortunately it’s the tenants who got the last laugh! Unbelievably mydeposits split the deposit 40/60 in favour of the tenants. Mydeposits is extremely bias towards the tenant. Their reason and argument for making their decision was completely unjust too. To find for the tenants on the damaged and broken furniture, which I provided dated photos of at the end of the tenancy along with the check-in inventory report and photos is just unbelievable! This deposit scheme is not fit for purpose, do not use them if you are a landlord you will be screwed over by them!

did a good and prompt job

Mydeposits is a joke. Both myself and our landlord requested the return of our deposit as there’s no dispute on either side. We vacated 4 weeks ago but are still waiting for this to be refunded or any sort of resolution with Mydeposits. Everyone we have spoken has been useless, we are just going round in circles. It’s beyond unacceptable when there are no issues from either parties that Mydeposits continue to hold onto our money.

We have been dealing with Darren Kitchenside after the news relating to ARPM, thank goodness he was there, he has been helping us every step of the way.

First time dealing with the UK letting process so had some questions about surrendering my deposit to the landlord as a pay-off for ending my lease early. Got the answer I needed quickly to set things in motion without any fuss.

We received excellent care & dedication from Yolanda, who helped to explain things & assist us. She was very professional, patient, polite & helpful & we appreciate the time she gave to help sort us out. Please pass on our thanks to her. She is an asset to your company.

Excellent help and advice on the phone, very courteous and fast response. Thank you.

Excellent service.

Easy to use website and very helpful in dealing with query

He heldped me with all the information that I needed. He was kind and fast. Thanks.

Hi, I would like to say that Darren Kitchenside has been incredible helping me out with some issues with landlords deposits, nothing is too much trouble, Darren has been first class, a pleasure to deal with. Peter Taylor Urban and Rural Ampthill

Sharifa was super quick & efficient in dealing with the queries raised - great service!

Always have a reply to my emails within 24 hours or sometimes same day. Very helpful

Very quick response following a query around a new landlord and this was dealt with very quickly.

Excellent, speedy response. Confirmed by email in minutes, 5 Stars

As a Landlord both myself and my tenant requested the return of their deposit upon leaving my property l received an automated response to my request and after 3 weeks waiting they are still waiting for this to be refunded. I find that this is totally unacceptable when there are no issues from either parties so why is this company holding onto monies that do not belong to them ?

Always find them good.

Most helpful assistant guidedme patiently through the deposit release procedure

Always easy to use. Just made a silly mistake and didn't notice until the next day. One email to Mydeposits and sorted out immediately without fuss or complication.

I got I touch with my Deposits Scotland with a query regarding a deposit on a commercial lease. I then received a detailed and helpful email back from Melissa which clarified the situation. Her prompt and professional service is greatly appreciated - thank you.