Woeful information given by the CS. Was told I needed a magistrate, commissioner of oath or solicitor, to sign off schedule 10 for me to get my deposit back, this was not mentioned in the vast calls made to CS. 8 days later I got me deposit back. Didn’t need to complete schedule 10 or get it signed?!? Confirmed my email each and every time I called. But wasn’t receiving any information back from MyDeposit. Turns out it was there was a . When there should not have been a . Not once did anyone say that’s the wrong email

Superb communication and info from Marisa. As a new L/L client with mydeposits, highly recommended so far.

We were told we would receive contact about our case within 20 working days. 45 working days later we still have received no contact. After phoning we were told we would receive an update by the end of the working day, however 3 days later there has been no communication. No response after submitting a complaint. Overall extremely poor communication and promises not met

Mr. James French has been very exhaustive, kind and available with me and my requestes on the phone. He helped me to sort out very quick the problem I had with my deposit and I am satysfied. Thank you so much!

Perfect service. Very helpful very polite. Fully satisfied 😊

Sharifa from MyDeposits was very helpful and amended something within one of our certificates very quickly. Much appreciated.

Beth helped me today. She was so nice and patient with me. I get severe anxiety dealing with these types of administrative tasks and she helped me in a very efficient manner. I am very appreciative!

As always, excellent service

Very helpful and straightforward and professional

Customer Service representative Sharifa was very helpful in getting clarification I was looking for, response was very quick

Very Helpful to me as a Landlord, esp with frequent tenant replacements

Unfortunately APRM who was letting my flat had gone bust. Not only did I loose rent money but my tenants could have lost their deposit. Between us we managed to contact the correct department in order to try to get their release of the deposit. Luckily I managed to get help. I can only say that my experience was fantastic. Not only did I get clear advice from from Darren Kitchenside in AuditRiskandCompliance but he went out of his way to be quick, clear and reassuring. So thank you very much from both of us.

At my deposit, You are contradicting yourself See below your reply : 4 hours ago Thank you for taking the time to leave a review Mathilde. When a tenant raises a deposit dispute we ask for evidence to support they've met their contractual obligations and left the property in the same, or better, condition than it was let to them in. The onus is on the landlord to prove they need to make deductions to a tenants deposit to return the property again to the same state it was let to a tenant in and prove they are at a financial loss due to tenants breaching the contractual obligations. You FAILED to request evidence from us to dispute landlord deduction. You said the landlord at loss but you awarded money to the landlord without any receipt of supposed cost incurred. A serious error in law and fact and fraud has been committed by your team. It’s not the decision we agree of not it’s your service you did not requested us evidence at all and said you defended our case but only with landlord evidence, you have not request proof from us to give a chance to dispute it. If you had bothered to co tact us for evidence we will not in this terrible situation. I will do my best to take you to court for fraud!

Fantastic service, really helpfull. Would use again no problem and would highly recommend.

I was extremely happy with the way Jenny dealt with and tried to resolve my query. She was helpful, friendly, patient, knowledgeable and professional. and is an asset to the organisation MyDeposit. Thank you very much.

Staff member was very helpful and patient. He show experience and confidence to my issue. Problem resolved. Happy customer.

I typed the tenants surname wrongly in error and am asking for it to be amended.

got back very quickly with requested change

We moved out of our rental property on in August 2021 - it's now 1 November 2021 and still waiting to get our deposit back. The deposit was through ARPM, so I understand it's a unique situation as they've gone into liquidation, but there's been no contact from our case manager, I keep being told each week someone will call us, no-one has called us or emailed us, nothing. No-one is able to give us any kind of timeline, they're just sitting on our deposit money.

quick response and freindly