Dawn is extremely supportive. She wouldn’t stop helping you until she makes sure that the matter is fully resolved. She’s one of the best customer service that I’ve ever received. Thank you Dawn.

Ross was excellent at tracking down a deposit and supporting the issue. Thank you

Excellent and prompt action from Jason in customer service to update my incorrect details on the certificate.

Jason has been really helpful with dealing with my queries and has replied really quickly which I know isn't the easiest thing to do at the moment given the volumes of enquiries.

I made a mistake registering a deposit for the first time since you started trading. I emailed at 10.41 am requesting a change. This was done by close of business the same day 15.42 pm

I contacted MyDeposits on the Friday and Jason White came back to me on the Monday to confirm that he had made the changes I had requested. Great service!

Justin White was really helpful and managed to solve my issue within 30 mins - truly appreciated. Thank you!

Prompt response from Jason and solving my queery.

It has taken me a full month to get my deposit back. I originally started the dispute process back in July/ August. I submitted all of my evidence on time etc. Didn’t hear anything for weeks, until the beginning of September by where I got an automated deposit un-protection email. I rang the following Monday (6th) to see what was happening and for some update. I was told by one of the phone agents that I should be hearing something within the next few days as all looked fine, just keep an eye on my emails. In that time I heard nothing and had to chase via calls, emails and the online chat service to get the case handler to contact me. To which nothing happened. I took it upon myself to contact the estate agent to see if they had heard anything. They told me that funds were transferred to my deposits to transfer to myself beginning of September. So all this time I have been chasing for an update and they have had my money all along. Meaning the case could of been closed nearly a month ago. It is now September the 29th and after constant chasing and kicking off I have been told it should be within my account by the end of the week. However, I am not holding my breath. The service and communication on the whole was unprofessional and just rude. I would like to make note of one call handler Claire who was amazing though. She was the only one who actually showed empathy to the situation and got the ball rolling in terms of gaining information around what was happening. I find it appalling that the case handler, who I presume is a more senior member of the team failed to make communication at all, even acknowledge that she had got the information and would be in touch. I would see that as basic customer service. I find it so difficult to believe they are meant to be an organisation that is government approved. I understand working from home and giving the current situation with covid may if of presented a back log. However, it is no excuse for shoddy customer service and lack of communication.

My deposits are a great service and we have used them for our tenancies for many years. We like that we can protect the deposit without handing over the funds to someone else. The site is easy to use. We recently had to change something on a certificate and this was done easily and promptly

My|Deposits are always extremely responsive to both emails and phonecalls.

Fast response and action from Sharifa for a correction which we required.

Sharifa has been brilliant when it comes to dealing with any queries we had during the renewal process. She was very prompt at responding back to us and also was efficient with getting things done when asked. Cant fault her service , credit to mydeposit for sure!!!

Sharifa was very quick to assist me in amending my deposit certificate to show a change in the name of one of the tenants. Really appreciate the quick reply!

Have been registered on my deposits for years. Very easy to use site and very helpful staff member today helped me change certificates. Excellent

Customer service is always great at answering any queries and making any amendments that may need to be made to the protection certificates. Easy and hassle free.

Excellent customer service, fast response and dealt with query at first request.

VERY POOR SERVICE. My tenants had caused a lot of damage to the property where upon photos were taken and submitted. Smashed doors, smashed patio glass, damage to the doors, holes in walls etc. Note: Not all the damage was picked up by mydeposits The photos were not submitted for 2-3 weeks as I holiday when the keys were passed back, which they were aware of. However I was told I submitted the photos too late. They dismissed the fact I was on holiday. They refused to accept the damage they missed (smashed patio door). And as for damage to the other doors they questioned it? All they had to do is check their photos, reports to see it wasn’t in such a condition when handed over to the tenant. Not only did they refuse to help, but they actually but Thullasy Thanoojam (complaints manager) told me my argument was with the estate agent (which it wasn’t). They rewarded me an extremely small sum back and had the audacity to illegally deduct a total of £111.83 for a service they don’t provide (Rent and Legal Protection) esp as the property is no longer rented. My emails have since been ignored. Very POOR SERVICE

I was happy with the speedy way my request was processed, but would prefer to be able to make amendments to the deposit certificate myself without the need for email. I understand the need to lock the certificate, but a 14 day amendment period would be nice.

Not great. Rang up to change something that it wasn't possible to do myself online. Very long hold time. The person on the phone didn't know how to help, advised me to email. Waited a week and a half for a reply (after being advised it would be 3-5 days) and that only came after chasing. Could be worse but I wouldn't recommend them.