Fast and friendly service from Amy

Great service from Amy on chat help - sorted the issue very quickly and professionally. Only downside was I tried this route as I didn't get a reply to an email query!

Great and easy chat. Amy was very helpful, gave me all the information i need at this moment, and how to proceed from here.

Had the pleasure of live chatting with Amy who was very helpful and solved everything.

Amy spoke with me about a few questions I had regarding a nasty dispute on a previous deposit amount via the web chat service. Quick response time, clear to understand and knowledgeable on my questions.

Excellent professional and efficient chat service. Most chat services get me so angry and are a complete waste of time. Today absolutely brilliant

Spoke with Amy and she was amazing! Brilliant customer service, knew what she was doing and was super friendly!

They were very efficient and quick to respond to any of the issues I had.

Jess was so fast and efficient at getting my deposit released back to me

Amy was great, helped me with my request. Great service 👏

She made it very easy for me to release my bond and it was quick

Needed to amend an existing contract end date. My error when i created the deposit protection. It was done with the minimum of hassle. All that was requested was the orginal signed contract. Very pleased with the service.

Connor W. was helpful and professional on the online chat.

Amy was brilliant! Great customer service

Amy was of great help! Amy helped me with my enquiry via chatbox. Very professional and helpful. If only all online chats were that useful!

Very friendly and helpful staff. It was very easy talking with the staff (Amy) to guide me through the challenge I had in raising a dispute with my Landlord's agent over my deposit.

I spoke to Amy today and she was able to answer all my questions very effectively and efficiently. I now understand fully the procedure for the return of my deposit.

Very good attendance and friendly

Didn’t uphold their own terms and conditions, let the landlord change the amount after the claim started. Absolutely the worst company! Highly recommend it if you’re a dodgy landlord though.

so helpful wouldnt have known where to even start with advice if it was not for citizens advice thank you so much