Very much disappointed in this scheme than at the agent. They made a decision about my case based only on the agent proves and completely ignore my proves despite them being dated. They even increased the amount the agent wanted to retain. I had the believe that this scheme was there to protect us tenant but unfortunately they work with agents. Would rather go to court next time than rely on such a scam.

Completely useless service and it seems like in league with agents. It took 3 months to resolve my case.The adjudicator did not spend much time on my case and they just replied in a rush on the last day they had to reply and there was not much insight in the adjudicator's reply. You just pay your deposit to the agent and then forget about the money as you will never get it back. Sick of these rules and the organisation like mydeposits should be independent and to help tenants. I absolutely do not recommend to use this service.

Spoke to a advisor about registering the deposit my tenants paid very easy and straight forward

As the phone option wasn't available today I chose to use chat. Got through to Amy right away, she was extremely efficient and helpful, thank you.

Very prompt professional service thank you

I had few questions regarding the schemes and my deposit. I chat with Amy and she provided very clear answers for my questions. Happy with the customer services.

had difficulty logging in however live chat member sorted out my query swiftly and efficently

Bad service, response very slow, if tenant didn’t pay the rent, and didn’t release deposit , you will have very difficult time get the money back towards rent

Prompt and efficient even at weekends.

PROFESSIONAL EFFICIENT SERVICE I liaised with Sharifa and Ross in Agent Renewals today due to an urgent matter which became apparent with Client Money Protect renewal and advise they were extremely helpful and professional in assisting me with the matter - their support and customer service was excellent and very much appreciated - THANK YOU! Rosemary Tomlinson Avenue Property Management

Walked an IT illiterate customer (me) through a problem they were experiencing. Thanks for your help Sharifa.

Do not use! This company is a joke. Our landlord had requested we use them and we hadn't thought much of it. 1 year later our house started falling apart and became unlivable according to the council health and safety officer. We tried to get some of our deposit back and he landlord refused. Mydeposits literally have no power. They provide no protection whatsoever. In the contracts it literally says the landlord can simply choose not to agree to use them if tenants wish to pursue deposit retrieval. Do not use them. They are a joke and provide no deposit protection from my experience.

Sharifa was very helpful assistance with the renewal application & certificate from CMP. Thanks

Super speedy and efficient at helping to resolve a Client Insurance problem we had. MyDeposits sped up the process and we are fully insured again.

Landlord submitted evidence on areas that were not part of the original dispute clearly in order to detract as much money as possible. This is a major change to the dispute process, it puts at high risk the deposit and should be notified to the tenants accordingly. Instead we were only given 3 days to comment on totally new issues and it is way too little time to go through substantial amount of information. As a consequence we, the tenants, suffered a loss of money and this was totally undue. Tenants should be appropriately notified if new areas for claims are submitted by the Landlord and the adjudicator takes them into account. Otherwise the process can be very easily unbalanced in favour of a Landlord looking to withhold as much money as possible from the deposit.

On this occasion, my request was dealt with thoroughly and expediently. Stacie was very professional throughout from start to finish. I wish her all the best for the future. rgds Mr F Fernandes

I'm a landlord. Don't use them. Trust me, don't.

We have used My Dposits for the last 10 years, and its easy and straight foreward to apply to our system.

Useless. Not protecting the tenant at all. I have been waiting for the return of my deposit for over 35 days, the landlord is not replying and they advised me to go to solicitor that I will have to pay for myself. The lady had to put me on hold 3 times and was not able to answer any simple questions. Money makers, that's all, do not recommend!

Note, this is a genuine review. We're landlords who have been using for many years and are NRLA members. The customer service at mydeposits is often lacking. Their notifications are often nonsensical, not even including the property or deposit certificate number. They also send a lot of emails from an "unmonitored" email address which feels misleading, and they don't offer any valid contact email address in those bulk emails they send out. Raised the issues with them, but customer service were unwilling to escalate the issues to the management or IT team to fix. This is one of our deposits DPC05495192