Good company to deal with. Good website. Used to be easier to speak to a person before. Slow (2 weeks) to respond to minor change in paperwork request. As a business service, that really should be improved significantly. 1-2 days for minor amendments should be as long as it takes.

My Deposits have a clear, user friendly website with lots of information and respond helpfully to enquiries. Very pleased to have them helping me professionally and in a cost effective manner with one aspect of the government's mass of legal hoops set for Landlords.

So my deposit was protected by my deposit company, 980£ , landlord evicted me and my 2 year old on his birthday due landlord “selling “, my rent was paid always, I lived in the flat for 1 year, I paid 50£ to landlord every month more than was the property advertised, and still my deposit company gives all the money to landlord! It’s not enough that I left homeless with my 2 year old , but I’m not even gonna receive any bit of my deposit,disappointed

Staff could not have been more helpful. Great service.

The customer service team are really helpful when you get them on the phone. But the only way to get a response is to get on the phone and be prepared to wait in the queue. As landlord we filled in a declaration to release a deposit as required and emailed it back 3 weeks ago. As per their rules the deposit gets released after 2 weeks. Nothing yet so got on the line and held and held till I eventually got through. Only to be told by the agent that she has now reviewed my docs, all is in order and the 2 weeks period will start from now. So tip for anyone else using this service... after you've requested release of deposits then do call in to confirm that you are in fact moved onto the next stage as it doesn't seem to happen automatically without your prompt... well, that was my experience...

Really helpful with queries and was able to speak to someone which doesn't always happen these days. Quick response as well. The actual set up process is also straight forward.

Not professional. Don’t return emails or phone calls. Just get email reading “ Thank you for your email, we will respond to your enquiry as soon as we can” it’s been 7 days and no reply landlord has released the deposit and this company has failed to return it to me!!!!!!

My deposits are totally professional and efficient and in the 16 years we have been with them they have got better and better with customer service as their main priority at all times

I moved out in April - it's now end of September and they still haven't given my deposit back. Spoken to my ex-landlord quite a few times, and they tried to help me out to get my deposit - but these guys just don't care. Sent them an e-mail - no one bothers to respond.

They are very less careless to customers and not providing the money back.

Terrible. Long wait times, no responses to online email enquiries. All ignored. Cant link my NRLA discount. Just told it will be fixed when the IT guys fix it. Wonderful response and typical. Complaints form not updatable online Pricing link does not work either. Hopeless, after several years I will be going to TDS and NEVER use these people again.

I found the membership team very friendly, helpful and responsive. They also responded very quickly to my email requests.

This is linked on Open Rent website and they force you to use mydeposit. However my deposit website is unusable for example it is impossible to release deposit to tenants as landlord without talking to support which is super hard as they are always busy. I am waiting on the call for 10mins already being 23 in the queue.

i contacted them to clarify the rules of the scheme and when the lady realised i was a landlord she became very defensive and didn't want to give me any information. I'm not sure what her problem was i was only after the rules. she ended the conversation very abrubtly without waiting for my reply. VERY IGNORANT!!!

Tha agen Dipa was great and sort out the isue very fast ,but the most anoing situation is that I wait 51 minutes on the fon this is fault on the management and above that the Directors and above that the main Boss ,all should apologize for the cervices which they are not able to provide .

following on from them gifting my deposit to the landlord for a post builder/decorator cleaning , all the works were needed before I started my tenancy due to covid policy of only video viewing and the estate agents not highlighting faults ie damp/blackspot on walls Mydeposits still haven't contacted me shocking company

Unbelievably complicated system and impossible website where you have no idea where to find anything, no idea what category you are in and you are given half-baked unclear instructions about everything. Totally useless

Ross was fantastic from the off. He was polite, direct and resolved the issue quickly.

After losing pretty much all my deposit after paying 70000 pounds in rent The property was in a better condition than when I moved in (yourmove report stated this ) I was charged for removal of laminate flooring , blinds a decked area in garden which was weeds and broken glass when I moved in The landlord said he was moving into property but 3 weeks after I left moved 2 families in 1 year 3 months ago The property still has decked area same laminate flooring & everything else I did He use a fake invoice to send to my deposit for work which I pointed out to them numerous times not a fair result st all reviewed on pictures 👎🏻👎🏻👎🏻👎🏻

Emma was very helpful and provided resolution quickly. Too good.