Warning Landlords do not use despite providing evidence of damages caused by tenants and waiting nearly 3 months they returned part of the deposit to the tenants leaving me severely out of pocket I would strongly recommend staying away from this incompetent company in future I will hold in high interest account and go down the insurance route

PROMPT , HELPFUL, EFFICIANT. BRILLIOANT

I have had dealings with mydeposits in a professional capacity for years. I have always found them to be very helpful and efficient.

Very quick response; thank you.

I've been with my deposits since the schemes began. Fabulous company to deal with. Always attentive and always responsive. The most important thing to notice is that they are equitable and will always offer good impartial advice.

Based on my experience, I would recommend refusing to allow your deposit to be used to cover expenses, in order to protect your funds. Despite providing videos and pictures on the day I vacated the flat, demonstrating professional cleaning, including appliances I never used, I was still charged £200 by the landlord for cleaning. It took four months to receive only £50 of my deposit back. The flat was rent by an awful company in Mercantile house Uxbridge London .

Excellent communications

Tenancy ended beginning of January. landlord immediately confirmed full deposit to be returned. Supposedly a cheque was send, this never arrived and all I can say is weve never had other post missing. Requested conversion to bank transfer. They reported this had happened. Chased 3 times as still no funds 7 weeks on. No reasons given just lots of delays tactics. They said accounts will email an invoice to show money left their end - surprise surprise - nothing. Have decided we are going to take them to court as clearly this is a recurrent issue that they are getting away with. My deposit would have been safer with the landlord directly.

I'm a landlord & I've just used mydeposits for the first & last time. When I went to set the deposit up, it's not immediately obvious whether to go for the custodial service or the insured service. I made the mistake of the custodial option where they keep hold of the deposit - but I'd rather have the cash myself and pay the insurance. When I've asked them to rectify my mistake, they've refused to do it - even though it makes no difference to the tenant. I can only conclude that they're looking to earn the interest on my money so have decided to forbid me from swapping over - even though they allow landlords to move from insured to custodial. This is dodgy behaviour. Give these people a wide berth.

Easy renewal quick response to email

Dealt with my query very quickly and efficiently

Fast Response Time!

It's indeed obvious! When you get your report of the dispute, you can read how much the tenant gets and how much 'our client' gets!!!! That says it all, doesn't it!? The fact that the tenant has written evidence, AND that the deposit IS the tenant's money - they couldn't bother less. It's clear that the 5 stars are given by the landlords, who like to play it dirty...

Quick reply to my email. Providing clear and concise information and confirmation that our My Deposits dashboard and payments account had been updated following the receipt of our CMP Renewal Certificate, as requested.

This company thinks it's appropriate to take weeks on end to respond and then they will email you out of the blue to say that you need to get back to them within 3 WORKING DAYS. Like are you for real?

No one answers the phone or responds to your emails, other than with an automated response, and there is no personal follow up. The adjudication process is totally untransparent. I will be swapping to the Tenancy Deposit Scheme which appears to have better reviews; a better customer service team and appears to operate on a more level playing field.

I have always found this company and their employees to be extremely efficent and friendly. I would always recommend them.

I lost half of the deposit. Sent everything I had two months ago, on Thursday they sent me an email that I have to provide evidence within 24h or they will stop chasing it. So basically the poor guy who rented the property to us took half of the deposit, I never seen any of his evidence and these people are okay with it. Seriously for few hounded quid you guys making yourself look really bad

I was not surprised when I saw an overall rating of 2 for this 'company'. Absolute disgrace to say the least! My deposit has been or should I say not been protected with this shocking excuse for a company for the nearly 4 years! If it wasn't for recently moving I would never of known that my deposit has been protected in the wrong name! So unprofessional to put it under the wrong name especially with high value money and legal contracts involved. You might as well close the company not one person would miss it reading previous reviews.

One single word: pathetic! If the agency you’re planning to rent with protects the deposit with the scheme better avoid it. It is ridiculous how they handle the disputes and they will be on the agency that gives them business right. It is ridiculous and looking for an institution that actually regulates this scammers.