My agent, Pushkar, went above and beyond to help me with my issue. He presented me with an option I didn't know I had and for that, I will stay loyal to this brand for the conceivable future.

Shan was very helpful polite and professional. He guided me on the top up process and stayed on line with me whilst I made the top up. He then re activated my plan hasstle free and efficiently . I am very happy with lebara and have recommended my friend's to get a lebara sim. Amina

It was great to talk with Trunay Rajguru he is very polite and Answer all the question with I really like it and from my side I am giving 5 star to rajguru.

Patient kind, good listener and was able to solve my problem.

I was helped very calmly and respectfully and really appreciate he’s kindness

Excellent good work

Jay Sonar did a great job in attending to my complaint. Thank you Lebara. I hope to get good data network here in Liverpool

Solved problem thanks Ashish

Really helpful Advisor who talked through the steps to Top Up my Lebara sim card. Really impressed.

Suash K was extremely helpful and gave me all the information that I needed. Francis Doherty

I am very thankful ful to tunay rajguru he helped me to save my money I did the wrong package n he helped me thank you so much n good customer service of lebara

I had a great experience with the service today. Akshay was very helpful and made sure all my questions were answered. He took the time to explain everything clearly and ensured that I was satisfied with the solution. Thank you for the excellent support!

Mr Trunay Rajguru was very helpful when I spoke with him and he sorted out the problem

Spoke to a lebara operator this morning and what a fabulous, helpful, polite and knowledgeable young lady she was, her name is Sangeeta. I've called a few times last year, and was disappointed, but this lady in my opinion should be promoted to management and given a job were she trains newcomers to lebara, then if Lebara have all their staff like Sangeeta, you would probably reach the sky. If I had a company, I would steal her from you, she's exceptional. Good luck to you Sangeeta !!!!

He was helpful n polite, solved my query.

Excellent conversation

Akshay answered my query quickly, the web chat service is excellent

I find these reviews questionable and highly likely to be fake. I switched to Lebara three weeks ago and reported a 5G network issue on the very first day (CAS-2121721-V6T5F3). To date, there has been no update on my complaint. How can a company with such poor standards have a review score of 4.7? Moreover, a quick search reveals that many other customers are experiencing similar 5G network issues. Update: 13 Feb 2025 Complaint CAS-2121721-V6T5F3 remains unresolved despite my weekly follow-ups since January 24, 2025. Additionally, calls are being disconnected mid-conversation. Whenever I escalate the issue to customer service, I receive the same standard response—that it will be resolved within 24 to 48 hours—yet weeks have passed with no progress. From my most recent conversation, it’s clear that Lebara has not even successfully escalated the matter to Vodafone. Switching to Lebara was a huge mistake, and I will be contacting the Communications Ombudsman to seek a resolution.

The lady helped me with what I need

In 20 years of using mobile service providers, I have found Lebara to far exceed in their excellent service, coverage and deals than any other network. 100% for customer service from Akshay Thank you