Being disabled with a problem with speech at times makes for difficulties buying a car from a dealer 500mls away but Alex Wells of Partridge in Hampshire excelled in my dealings with the BMW garage. This after 2 poor attempts to buy a £60000 X3 from other BMW dealers. From start to finish he was patient,honest and helpful as we're there Delivery company ACUMEN.

Thank you Stephanie Morley for the fantastic service I received when choosing my new BMW. She went above and beyond even helping me with the app. I will definitely be recommending! Charlotte

I would like to thank Jason & team for their excellent customer service and support. I am very happy to recommend Partridge BMW and once again thank you Jason.

I arrived just before closing one afternoon but Lisa took the time to show me a vehicle of interest. She booked me a test drive and emailed details in advance. I wouldn’t hesitate to recommend Lisa.

I have purchased a new car BMW 218i from Partridge of Hampshire. Jason O’Dell was very helpful and supported me throughout the buying process. They did very well and really appreciate Jason & team for their excellent customer service and support. I am very happy to recommend Partridge BMW and once again thank you Jason.

I came across my new BMW 520i M Sport in late January and I loved the way it looked. I got in touch with the team who answered all my questions without any delay. We did the paperwork online, for which Alex was of enormous help. The process itself was super smooth. At no point was there any worry about the purchase being made online as Alex ensured I felt safe about transacting remotely. On February 3rd, I went to pick up my car and Kathryn was happily available for the delivery/collection. I am now in love with my car and can't thank both Alex and Kathryn enough for their extremely professional handling of my purchase. Once I'm ready to get a new BMW, I know where I'll go.

great customer service from Andrew at Partridge - helped resolve an issue which could have escalated - his help is appreciated

Jason O'Dell, what a guy fast and dropped everything to help me out, and I would always go back to him, a fantastic salesman, and cares for his customers.

I ordered a BMW iX through Tusker work scheme. So didn't have the full Partridge dealer showroom experience and razzmatazz. So it felt a bit subdued to be honest. And here's why. The "in stock" car according to Tusker was actually still in Germany! Early January delivery turned into mid January then late January. No tracker available for customers, yet looking at Facebook, some customers seem to get a tracking link with updates I guess to build the excitement of a new car. Every week or so I chased for an update by email. Each time I got a response back saying the date had gone back. And was asked to fill out a trustpilot, on every email I got back, to the point it got annoying. Having confirmed a delivery date, as the day got closer I called only to leave a message and no one call be back. So I emailed to ask about the delivery process, time slot, what handover would look like. Only once I chased did something get sent to me. On the day of delivery I got a call in the morning to say I was the last delivery of the day and it could be late and that I'd get a call an hour before. The delivery driver was concerned as to access to park his HGV down my road and hadn't actually used google streetview to do any research for himself. So I did it for him and sent him a text showing the road. I never got the call an hour before as agreed, but a text message from him that I missed, only to get missed calls to say he was outside my house. If he'd rung an hour before I would have been at home. To be honest i'm very happy with the car and I will forget about the delays and kafuffle on delivery day. I didn't expect flowers or a letter from the dealership as it was a Tusker vehicle. In terms of experience it was "very average". I accept there is no relationship to build as I've never been to the showroom. It got the job done.

After a hiccup in the delivery date for my new i4, the level of customer care from Stephanie Morley and Izabela Lazi was fantastic!! They are a credit to the dealership.

Partridge BMW handled the sale of my new iX - which is fantastic BTW ! mind billowingly good :). The service and 'after delivery' follow ups have been first class and Zdenek Kalok certainly went the extra mile in delivering first class communication and service. Thank you Zdenek.

I am still waiting for my i4 to be delivered to the UK but Zdenek has been keeping me up to date!

Nick Oliver is the best salesman I’ve ever had. He is funny and made my car buying experience excellent. Also set up car for me and really made my experience a pleasure

Great service from Partridge Hampshire. Purchased used M340i and the process was really clear and well explained by Jason O’Dell. Would recommend.

From my first visit to the showroom Dean was patient, polite and professional. Once I had decided exactly what I wanted he went out of his way to locate a car for me and kept me uptown date along the way. The handover was faultless and I'm delighted with my purchase

Recently took delivery of my new car from Partridge BMW, excellent pre-delivery communications. On the day of delivery the driver arrived within the time slot that had been advised and made sure I understood everything on the car before leaving. Post delivery follow up call again really helpful. The whole team have been extremely professional and pleasant to deal with. Specific thanks to Izabela.

Recent query re delivery of new vehicle, was answered quickly and professionally by Abbie Goodchild. Nothing seems to be too much bother, always courteous and supportive as required. Thanks Abbie.

Customer Service was excellent, Nick Oliver was very helpful and covered everything we needed to know and more. Would not hesitate to recommend.

As a returning customer, Nick Oliver is always a pleasure to be handling my car requirements. He always strives for the best and it’s always a pleasure to be doing business with him. Never have any issues or faults. I’ll be back.

The corporate team at partridge are brilliant - in particular Izabela who has gone out of her way to help!