Wrong paper order

Ordered and had made a one off special book for my son’s birthday and it is absolutely amazing quality and the service they provide is amazing too

Company’s customer service and communication with customers is really good! Keeps you updated every step of the way and delivery service is quick and efficient

Excellent printing. Good quality product at a reasonable price (Zine). Quick turn around. Setting up the online design/proofing took a while but that's getting used to a new system. Well packaged and reasonable delivery fees too. Will definitely recommend and use again.

Very helpful and accessible by phone

Fantastic customer service - I was uploading my files late at night but someone was available to help online, including adding a file and making some amendments that I couldn't do myself. The finished products were of excellent quality and very well received by those they were made for.

The quality of the prints are very high and you get exactly what you ordered, so no complaints in that regard. However, I needed my order last minute so paid extra for priority delivery, but the product was late to be dispatched and arrived on the regular delivery date which was frustrating. Highly recommend if you’re not in a rush!

Great service, good quality!!

We use Mixam to print posters for our events and flyers for our business as a whole. I am consistently delighted by both the quality and the value for money. More importantly still, on the couple of occasions where my ineptitude and inexperience caused a problem with the artwork, they provided advice and help extremely swifty and efficiently. We often have people admire our posters and I am always keen to recommend Mixam to them, as I am here.

Great experience using Mixam. Templates provided for artwork, easy uploader that you can use to arrange pages (I made a catalogue). Good price and the turn around was super quick. Very pleased and will be back again.

Ordered paperback books from here, good quality for sure! Will definitely use again!

Beyond expectations!! I have created my own comic book, and was very nervous for the results. They came out looking as professional as my favourite comics that are in store today. Amazing quality, before hand you can choose from many different options…can’t say enough about them! 10/10

The clear instructions were so easy to follow step by step. Even when I spotted an error (on my part) it was so easy to “cut the page” amend the error and reinsert it in place. The choices in how you wished the book to look was also pretty good. Delivery was excellent. I will be using Mixam again very soon. Definitely one to recommend.

Easy to load and resize and quick delivery and amazing quality prints

A great print service!! And go above & beyond to assist with a quick print run if need be!!

Can't fault Mixam. SO easy to deal with, ready to help and they deliver a quality product when they say, at very reasonable prices.

Excellent customer service and excellent workmanship.

Helpful advice in preparing product for printing and a first class product produced. Nearly 50 % savings over local printer we have been using!

MIxam have messed up 2 out of 5 orders for me. Not a great percentage. The first messed up order consisted of about half of my comics being stapled together in the wrong page order rendering them useless - the resolution? A £20 credit to my account that was strategically withdrawn by Mixam before it could be redeemed - this is who you are dealing with... The second order messed up has had multiple delays added to the production turnaround, taking me over a deadline and rendering the product useless to me. I have asked for a full refund as I still haven't received the order even with the updated timescale that stated it would be with me today. Go elsewhere with your business and do yourself a favour. But if you do feel compelled to order with Mixam, then order small. Edit - Updated 28th May 2024 So I received the order late and guess what? 55% of the books are unusable as they have been put together incorrectly. 55% - OVER HALF OF MY ORDER IS WRONG AND MY ENTIRE ORDER WAS LATE Read the Mixam response for yourselves - they are not bothered and have actually contradicted themselves with the "Delays during busy periods" nonsense that you see below. I received an email from a chap called "Joel" who works at Mixam in response to an email about this order - he told me that several of their machines broke and took longer to repair than expected. Why am I being given two different narratives? DO NOT TRUST THIS COMPANY

Ok, a lengthy review here! First: customer service. Outstanding! I cannot fault this. The help I received was timely, friendly and above all, very effective. I cannot thank Dan Parkes and Danielle Siberry enough for their efforts to help bring my project (large, casebound coffee table photography book) to fruition. Second: design. I used the online design tool. I found it reasonably intuitive and fairly easy to use. My project took several months to complete, and I saw a number of changes over that time, so I think it is still in the development stages. This is probably why I encountered a few glitches, which Dan was brilliant at helping me to sort out. We got there in the end! Third: printing. I was nervous about colour reproduction, going from RGB to CMYK. I needn't have been; the colours are very close, if not identical, and certainly wholly acceptable. What was less good was that all of the books (200) had pages that had ink marks on them. In most cases these were very faint and just about acceptable (most people probably would;dn't notice). In 18 of the books though, the marks made them unsaleable by me. In one other book the pages had been bound in the wrong order. So, 10% of the order was unusable. However, Mixam have a very easy and efficient way of reporting issues and as soon as I did, my case was looked after by Danielle. She ensured that everything was resolved to my satisfaction, and kept me informed throughout the process. I would definitely use Mixam again, and just hope for a bit better printing, next time!