Gemma was very helpful, clear and efficient.

Very knowledgeable and helpful with questions about identification of who I was!

Justin was super helpful during the quote process despite having computer problems. Found me the best price and explained things in detail. Have only just taken out the policy, the proof of an insurance company is always how they handle a claim, but I'm hoping I won't have to!

Always been very competitive with there premium been with them for 4 year easy to deal with good communication

It's simplicity

The advisor was friendly, able to answer my questions and handle my amendments to policy regarding breakdown cover. We discovered that the lowest cover level allowed recovery to the drivers' choice of destination, but only within 10 miles. ( Not identified on the description in the "Add on" options list ) I therefore opted for full recovery. All other queries answered and text confirmation of policy renewal received straight away. The virtual assistant at the start was better than some, although I am not a fan. Generally a good experience and would recommend Lancaster Insurance.

So helpful on the telephone as always.

Ash dealt with my enquiry in an exemplary manner and with a very pleasant demeanour. She read out all the necessary statements very patiently and her voice was very clear with excellent diction. A very refreshing change from the usual call centre experience. She is a credit to your company. Very well done indeed.

I have been with Lancaster Insurance for over 9 years now and every renewal time they are the most pleasant people to deal with. Nothing is too much trouble when I need to change any details or discuss the cost change each time. they never say no and always help. Thank you..!!

Very thorough process and explained well

Great price, easy to deal with.

Very helpful service and great renewal price. It beat all other offers

Good renewal service

Great price Great deal Great communication

Renewed once again with Lancaster. Fair price given for both of my classic cars. Easily Renewed within a few minutes over the phone, and documents on the portal within minutes.

Very helpful great customer support.

The automated number you call is so annoying!! I have a stammer and the machine just did not understand me. When I spoke to a person they were great! Please sort out!!

Called Lancaster today to renew my campervan insurance. Only let down was the AI? which could neither hear me, understand me, or find the policy and so gave up and connected me to an agent. I had a lot of changes to make this year after bereavement, retirement and vehicle requirements. Spoke to Connie who patiently worked through it all in a very diligent and cheerful manner, and was a pleasure to deal with. I should knock a star off for the irritating AI but thanks to Connie who rescued me from the robot and cheered me up for the day I will leave it at 5 stars.

always a good service over the years I have been with you. only problem is the automated system not good real ppl much nicer and faster

Call handler was polite, helpful and conducted the renewal very professionally and promptly.