Efficient, polite and comprehensive and premium went down this year!

Great service helpful staff online and phone

generally very professional, didn’t answer a couple of emails, very helpful before I took my classic car policy out.

Hi was not impressed with initial start could not get passed your ai auto question did not understand my post code was wanting a quote on a multi vehicle policy which was eventually set up was told I would be given a call back It was getting a bit late in the day so i eventually made a call to you all sorted now

Good service and helpful staff second vehicle I have insured with Lancaster

All good very helpful

Good quote professionally handled.

Very efficient . The on hold music needs to be changed as spoils the experience!

Helpful person

Very helpful and professional couldn’t ask for more

Lancaster are always easy to deal with and keen to keep customers. No nonsense renewals and even a reduction this time, many thanks

Quick prompt and competitive service

The person I talked to was efficient and pleasant and the product was excellent value.

The insurance on my 1983 mercedes appears very good value compered with my V/W estates X reg I use as my every day vehicle

Quick and efficient transaction Craig was really on the ball.

Liked the service apart from the very poor computer generated introduction. This service needs to be replaced as soon as possible

Great except for call handling. Automation is clunky and on hold for nearly 25mins

Very professional and polite great service. Very good on price on insurance. Thank you

This company rewards loyalty, so I continued with them.

After questioning the on line renewal Quote it was subsequently reduced to reflect the comparison site Quote. The adjustment was handled swiftly and efficiently with corrections made to reflect minor changes to the policy. An improvement to process would be issuing a renewal quote which more accurately reflected site quote.