This was my first experience with Lancaster Insurance and I was very pleased with the outcome and service received. I initially obtained an online motor insurance quotation from Lancaster Insurance, but it was much higher than the renewal premium with my existing insurer, so I didn't proceed. However, later that day, I received a follow-up call from Lancaster Insurance and spoke with Elliot who was very helpful. We discussed my motor insurance requirements in more detail and Elliot was able to offer me a revised quotation which was significantly lower than the renewal premium with my existing insurer. The purchasing was very straight forward and I received the documents almost immediately by email. Based on my experience to date, I would recommend Lancaster Insurance.

Great experience with Lancaster today for my car insurance renewal. The advisor was professional with clear and factual information which allowed the right choice of cover to be chosen. Highly recommended and would use again without hesitation

Very helpful and a good quote

I'm very disappointed with the automated system because I tried 3 times and gave up as your system either doesn't understand English or is stone deaf, I had to shout at the top of my voice until it heard me, then the system got the information totally wrong time and time again, my neighbour told me they could here me through the wall and after that if the system carries on handling the calls badly I will reconsider insuring my 4 cars with another company. The service your operator Emma provided me with excellent service.

Great service and friendly people. Lancaster are trustworthy and professional.

Easy to handle any questions and efficiently carried out.

Good price. Good customer service

Customer service chap was helpful. Also my premium was less than last year

Simple Renewal . Helpful People !

Customer service chap was excellent helpful and answered all my questions. Thank you Mr A Miah

Highly recommend Lancaster insurance.got a message of one of there colleagues to phone me back and did so . very helpful and good price.thankyou

Once I got to speak to a person she was very polite and helpful lady. Got things sorted out very quickly. Lancaster insurance is perfect for classic cars. Thank you

Very polite. Made things very clear to understand and explained every detail.

In the end the lady i last spoke was good. But I got told i would have a call back last Saturday around 3.30pm. Nothing, and today a call back around 4.15pm Nothing. So that was fairly frustrating. And the time you are on hold is a bit long really.

The attitude and assistance provided by the agent was absolutely first class.

good experience with the agent - helpful and pleasant. the automated recognition agent is slow and not intuitive....I spent 10 minutes failing to provide the information needed. It took 30seconds with the agent

Great efficient service as usual , staff member very helpful and easy to understand speaking English clearly.

Got cold called by representative and paid premium which was due. He took about few quid off the quoted price so can’t complain

Good efficient service and competitive price.

Good premium but renewing on line didn’t work and renewing by phone takes too long.