The AI/Chatbot screening process is clunky, but once you're through to a customer services advisor, the service is first class.

Despite an unacceptable increase in the renewal quotation, the negotiation for a better price was professional and helpful.

Great people to talk to, and my insurance premiums don’t go up each year.

Agent was very helpful in transferring the policy

Very professional, great service

Lancaster is very good

The representative I spoke to was extremely polite, helpful and informative and the quote he gave was competitive. Hence I have moved insurers for my trusty Golf Convertible.

Very fast professional service able to offer the correct type of insurance at a competitive price - highly recommended.

Price was good. Very detailed.

I’ve used Lancaster for a few years to in sure my classic cars. They’re always helpful in finding the cover you need at a price you want to pay. A bespoke service. Very good.

Excellent efficient service with an incredibly helpful member of your team - thank you so much for making dealing with an insurance company a pleasure

Swift response to first contact. Competitively priced quick and easy to setup policy. Very competent advisor

Very helpful and informative, kind and perlite.

Good service

The whole process was very straight forward...well explained, detailed and quick

Quick and efficient manor

Very good value

You can still speak to a person not just a machine plus quote did not take long

Been with Lancaster insurance for a while now. Always very helpful and a pleasure to deal with.

Very good advice given and prices very fair for cover provided. There agents are really helpful and knowledgeable. 5 : 5