We’ve had a number of minor problems in our flat recently and Darcey Nicholls has been fantastic at ensuring these get fixed accordingly. Just want to say a massive thank you to her for all the help she has provided since me and my partner have moved in.

The agent helped me in repairing the letterbox.

Had a good experience with letting my property thanks to Life Residential management and lettings team especially Kalidass Uvaraj whom I felt able to discuss options and make a right and fair plan for all concerned . I felt guided and not pushed into a decision that didn’t feel right.

A special thank you to Shruti Shrungarpure for her great work as our property manager! Her communication is so quick and helpful, which really makes me feel valued and listened to! She has always sorted out any issues very quickly. Most recently, organising a replacement washing machine within days to end the issues that we were having with the old one. She truly the best property manager I’ve had the pleasure of dealing with, and I couldn’t be happier with her continued help and support! Thanks Shruti

A quick and appropriate response after an issue was reported. Thank you so much Darcey Nicholls (property manager ).

Despite ending our tenancy early, I need to admit that Shruti Shrungarpure is one of the best property managers I've ever dealt with. She is a a very kind and polite person, always responds quickly and really tries her best to solve difficult issues. There was a time when we were communicating almost every day and she was always patient and helpful.

I feel very lucky to have secured a flat through LIFE Residential. From the moment I walked into the office I received considerate and courteous treatment from the letting agent, Robin. I stopped into the office without an appointment, and Robin made time to work with me even though he was quite busy. He followed up the next day with a flat that met my needs. As a non-UK resident, my case was more challenging, yet Robin consistently guided me throughout the process. He always followed up promptly, communicating clearly, even attaching videos to his emails to demonstrate how to use their application system. Once my referencing process was underway, I received additional support from Angel, the administrator. When I moved in, the apartment had been professionally cleaned and painted. Now that I am a tenant, my case has transferred to Rosita, and she reached out promptly to see if I had any concerns about the flat. I did have one high priority repair, and this fix was scheduled promptly. Moving in general can be stressful. In my case, I was moving to a new country. But instead of feeling overwhelmed, moving into a new home has been an exciting and satisfactory milestone in my journey. Much thanks to the entire Life Residential team.

Hassle free management of my property. Timely updates and very friendly experience.

Rosita Kausiute was appointed my Property Manager (PM) at Life Residential at the start of a new tenancy from October this year. She was also the PM to the same flat during a previous tenancy when a serious issue that had arisen for my tenant in my flat. She exceeded all expectations then by her prompt communications, information, support, liaison with the tenant and contractor, and coordinating with the concierge, helping resolve the issue to my and my tenants' satisfaction. I was therefore delighted to see that she is back as my PM. She has an excellent instinct for customer service and gives one the reassurance one needs that the property will be managed well and thoughtfully keeping my interests in mind. A real star, head and shoulders above some I have dealt with over the years!

I am the owner of Apartment 110 at Tea Trade Wharf. The balcony material (wood boards) was life-expired and becoming a serious hazard to use. My LiFE agent Beki Smith has pro-actively followed through to obtain quotations for the replacement of the wood with material which complied with the latest fire regulations. Following my suggestion that other apartment owners with similar balconies should be approached, Beki immediately took up my suggestion and has been able to negotiate a substantial reduced fee due to other owners having the replacement work carried out at the same time. Throughout the period of many months Beki has kept me informed of her progress with this work which recently culminated in the successful appointment of a contractor. Her dedication to my requirements was paramount. Thanks! Michael Baxter

I have rented twice with Life Residential and both times has been a disaster. The first time we were the first tenants at the flat and therefore everything looked cleaned. We had a few issues with the balcony doors which took a while to repair. At the end we agreed to pay the almost 300£ to have the flat professionally cleaned and got the rest of the deposit without issues. The 2nd time we were not the first ones and once we moved in the house was filthy with loads of problems (most of which were pointed out at the viewing, 1 month before we moved in, we were told everything would be fixed - the 1st of many lies). It was good that whoever does the inventory and check-in inspection is impartial for they mentioned all that was wrong with the place. It was then that I knew those 300£ charged by them for professional cleaning is a sham and we decided from the start we would take care of the cleaning ourselves. We stayed 2 years, loads of problems, only able to use the balcony doors after 6 months and the washing machine was clogged from day 1 as they did not bother to fix it so it meant we had to stay over 2h draining everything. These were problems that were spoken about at the viewing and that we were told would be fixed once we moved in. We moved in a month later, nothing was fixed, the place was not cleaned and it not until 9 months in the tenancy that we actually had everything sorted. After 2 years of looking after the flat, on renewal of contract, of course they tried to increase the rent to more 400£ per month and we decided to leave. It took them almost 3 MONTHS to return the deposit back and obviously they tried to take money out of it, but we had all the evidence that that flat was in worse state when we moved in than when we moved out. DO NOT ACCEPT deposit deductions if you think they are unfair, they try to take as much money as they can and are very unhelpful. If need be, start a dispute! Only shout-out to Krissma who took over the previous manager (David was awful) and did her best. Once we moved out she was not particularly helpful in getting us the deposit back, which is a shame. DEFINITELY DO NOT RECOMMEND THIS AGENCY!!!

My flatmate and I have moved out for two months but Life Residential is still keeping our deposit and completely heard nothing from them on returning us the deposit.

My partner moved into his apartment last year. Since his move in date the oven has not worked, which was mentioned at the very start. His lease ends in 2 weeks and they STILL have not repaired the oven. It hasn't worked for his entire tenancy... I mean really shocking stuff. Furthermore, both bathrooms have leaks that have not been repaired, the sink broke and numerous lightbulbs do not work. These issues were alerted to Darcey Nicholls (most useless and awful property manager) months ago and several are still yet to be resolved. We went to Darcey Nicholls first, who spent months wasting our time and efforts (completely and utterly useless and at this point I think she knows she's taking advantage of people). She then after months told us to tell everything to her manager Melody, who has yet to respond to any complaints. Now we have some random woman named Becca also asking us to repeat all of our issues AGAIN. So disrespectful considering we both spent so much time preparing all evidence clearly and sending it all MONTHS AGO (if not at the very start of the tenancy!!!!) I mean these people are truly lazy, cruel and greedy and this is the worst agency I have ever experienced. We have asked for compensation, now to 3 different team members. We can tell they are trying to waste our time until we give up, but it's not happening. What a horrid company. Darcey Nicholls you are a nasty piece of work.

Mr Jack Piggott of Life residential lettings, dealt with our new rental agreement with the tenant recently. He was very polite and managed the agreement in a professional way. I am very pleased.

Throughout the year I've felt pretty good, and my Property Manager Shruti Shrungarpure is always there to help me solve problems and keep contact with us.

Mandii Aujeley specifically has been a wonderful property manager. She is quick to respond to queries and repair issues and operates with integrity. Thank you Mandii!

Rosita Kausiute is our property manager and we have been very lucky to have her. We had a leakage and she dealt with the issue immediately and was very responsive on the emails. She called the engineers and followed up until last minute. We have been in the flat for almost 3 years and have had several property managers, however Rosita is the only one who has been so punctual and helpful. Thank you for your work!

Terrible service, not proactive they just ignore your request and expect that you will give up once you get bored. This strategly is carried by all the leeting manager, they delay or pospone all their action until you resignate. However Ashleigh Bates is the worst among the worst. This agent literaly ignore you and don't answer emails or calls.

Stay away please! when you move out, letting agents/property managers don't care much, no proactiveness in finding/helping you, even after I found them a replacement they increased rents/contract period/provided move in date at a much later date(which is troubling all the parties involved), no support is provided, when we moved into the property we didn't get the property as per standards now when we are moving out they want to keep a gap of 10 days for the new tenant and charge me for it, horrible! This is mainly about letting agent not supporting, reach out to me I will give you details of the person

More and more spam marketing material put into my letterbox despite telling them not to. I'm at my wits end and to leave a review here, and encouraging my fellow residents to also leave reviews is the best we could do.