I am a tenant of a property managed by LiFE Residential, specifically Claudia Nicholls. It is always very difficult to get a hold of Claudia to arrange for basic repairs of faulty aspects of the property. She takes weeks to respond (at times she simply ignores the problem). Update: I have added a star to my experience. I've come to understand that the slow delay may be due to the landlord, rather than the agent, albeit it would still have been helpful to get regular updates from the agent stating that the landlord has been unresponsive.

Terrible experience. We asked for a two year contract, and had verbally agreed with the letting agent that this meant the price couldn't go up during it. They had a clause that meant they could increase the rent after 1 year, and did so by 33%, resulting in us being forced out of our home by a Section 21 notice soon after. Also, our first property manager was unresponsive, and didn't pursue problems we reported. We ended up living in a mouldy flat with problems with hot water for months. Finally, on leaving, they decided to charge us for a petty £30 for mould left over (despite one of the issues we raised being broken ventilators in the bathroom, that they took a long time to fix) I would recommend using another letting agent, or even better, using OpenRent to have a direct relationship with the Landlord.

A big thank you to Melody, at Life Residential, in regards to her help and assistance towards effecting the completion of a tenancy agreement and deposit release. We have always found Melody to be really friendly, helpful, understanding and efficient with the help she has given us, always returning calls and emails quickly and keeping us up to date. Melody has gone above and beyond towards making the process as quick and painless as possible. Many thanks Melody, it is much appreciated!

“ This review is specifically for Shruti Shrungarpure’s handling of the tenant deposit release process. She was very clear in her communication and raised valid questions/concerns. She effectively communicated our concerns raised with the claims that the landlord made and managed the whole process very effectively. However, I think she is an exception than a norm especially when it comes to Life Residential who I think are out to fork out the maximum from tenants and do not really care in general about the tenants”

Life Residential are a truly 5-star agency. I purchased my apartment from them, rented a parking space as well as eventually letting out my property with them, and in each experience they were brilliant. A special mention to Eduard for helping getting my property listed so quickly and also for finding good tenants and finally a massive thank you to Shruti for being an amazing property manager for the twelve months that my property was rented out.

Ilinca has been extremely helpful and supportive with all of my requests and concerns. She was highly competent and assisted with urgent matters very quickly. I really appreciate the great work! Thank you!

Hi Shruti Thanks for your service and I really appreciate your support and difference which you bring while being my property manager . I must say for my property I had issues which were outstanding for more than a year and there were multiple property managers joining the company and leaving and no one was able to resolve it. With you joining the company recently and I can confidently say within a short span of time you were able to resolve all the issues. I want to say thank you again for your service and I really appreciate you have a great communication and negotiation skills which will help you to succeed in the near future . Good luck and wish you success in your life and career Regards Asim

Abi has been a great support during our renewal process she was helpful, patient and provide details and information on a accurate and timely manner Abi, many thanks for your great service

The sales team at LiFE Residential is charm itself, but once you are all moved in they couldn't care less. LiFE Residential go through property managers like water (ours was changed numerous times with no notification, making reporting any issues almost impossible). Any issues actually reported were very slow to respond and treated with complete indifference. I can't stress it enough: they only want your money. Speaking of money, LiFE Residential are currently refusing to release our full deposit and want to charge us over £650 for repairs and general wear and tear. This is despite paying ourselves to have the flat professionally painted on arrival and professionally cleaned on leaving, treating lovingly as a home in-between. They are also trying to add charges for missing inventory items (despite being previously told in writing that we could dispose of them -- who wants to keep a broken kettle and previous tenants' bedding?); they have even tried to add a charge to get rid of the spare can of paint we left, in case the walls need touching up in future. LiFE Residential are the worst kind of London Canary Wharf real estate cliche: a slick besuited outer exterior that belies nothing but callous greed and total indifference once you're trapped on the inside with them. Avoid at all costs, because otherwise I guarantee it will cost you.

Place and Sales is nice but the on going management is terrible. Slow and no updates you need to chase them up constantly for anything.

Abi Shanks has been very helpful during our recent contract renewal process, she’s answering swiftly to our emails and she’s there whenever her help is needed.

I would like to post a review for Abi Shanks. Abi Has managed my two rental properties, for the last couple of years, and is now moving to a new position. I would just like to say, that in my dealings with Abi over the years, she has always acted professionally, being prompt to help with issues, always courteous, keeping me in the loop at all times. I'm sure she will perform just as well in her new position. Marc Trevere Flats 44 & 52 3 Grove place SE9 5AN

If I could give zero stars I would. During a two year tenancy, we had no end of issues with Life Residential's poor communication and lack of urgency. As an example, we moved in July 2020 and had no cold water in the apartment. It took over a month for repairs to be organised and for us to have cold (or even lukewarm) running water in a summer that reached 36*. We ended up having so many issues and delays we had to go through to a compensation agreement mid-tenancy. We are now in the unfortunate situation of having our deposit withheld in full as Life are unable to get the landlord to agree to anything (and again, seem to have no sense of urgency or respect for the fact that this is our money) so won't even return the undisputed part. This is despite our having the apartment professionally painted on arrival, cleaned on departure, and having reported any and all breakages or issues in a timely manner and in advance of the end of the tenancy. We have been billed for 'missing items' that we were authorised in writing to remove and for 'compensation to landlord' against reasonable wear and tear with no evidence or reasoning. Our treatment by Life throughout has been appalling and, a month after the end of our tenancy, they are now refusing to respond to any emails having suggested we utilise the dispute process on MyDeposit and putting the burden of responsibility onto us at an already stressful time. Unfortunately it seems that once they have your money, Life and their property managers simply don't care or 'manage' at all.

I would recommend Emma ODonoghue as property manager as she was very supportive and efficient during our tenancy period with life residential, a big THANKS!

Ilinca has been very helpful and highly competent in managing my flat. As a property manager, she has demonstrated her professional knowledge, patience and efficiency in handling matters which required a lot of liaison work. Well done, Ilinca. Keep up the good work.

Jack helped us renew the tenancy agreement. We were very happy to deal with him and appreciated his professional approach. Everything went smoothly.

Recently moved out and the entire checkout process was very smooth. Shruti clearly communicated what needed to be done and followed up with all the details. Life Residential is one of the best housing/rental agencies I've worked with.

As my property manager, Ilinca has proven herself to be highly competent. She has been dealing with several ongoing issues in a highly professional and most helpful manner, for which I am most grateful.

Excellent service in general and in particular from Olyvia Saunders, she has been an excellent property manager, her service was 1st class, thanks.

thanks for your help Claudio! getting things sorted in my flat quickly and great communication - really appreciate it!