John Banks Group

Kempson Way, IP32 7AR, Bury Saint Edmunds, GB
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4.50
Based on 807 Reviews

5

90.09%

4

2.73%

3

0.62%

2

1.24%

1

5.33%
About John Banks Group

John Banks Group: Driving Excellence for Over 50 Years For more than half a century, John Banks Group has stood as a trusted name in the automotive industry, delivering exceptional vehicles and unparalleled customer experiences. Whether you're a car enthusiast, a motorcycle devotee, or simply searching for the perfect vehicle to match your lifestyle, we have the expertise, inventory, and commitment to make your journey extraordinary. A Legacy of Automotive Excellence From our humble beginnings in 1974, John Banks Group has grown into a premier automotive destination, offering a diverse range of vehicles across ten renowned brands and fourteen locations. We proudly serve communities in Essex, Suffolk, and Cambridgeshire, with a mission to provide every customer with a vehicle that fits their unique needs and preferences. Our extensive inventory includes the latest models and high-quality pre-owned vehicles. Whether you're seeking innovative electric vehicles, powerful motorcycles, family-friendly SUVs, or reliable daily drivers, John Banks Group is your one-stop destination. Our People, Our Strength At the heart of our success is our exceptional team of over 180 dedicated professionals. They bring expertise, passion, and a customer-first approach to every interaction. Our staff is well-versed in the latest automotive trends, features, and technologies, ensuring you receive insightful guidance and support every step of the way. Guided by Core Values Our guiding principles—transparency, integrity, and personaliSed service—are the foundation of our business. These values are reflected in everything we do, from straightforward pricing to our commitment to building lasting relationships with our customers. At John Banks Group, you're more than a customer; you're part of our extended family. A Modern and Comprehensive Experience We combine tradition with innovation, offering cutting-edge facilities equipped with state-of-the-art workshops, master technicians, and seamless digital services. From purchasing and financing to servicing and aftersales care, we strive to make every part of your journey smooth and rewarding. Your Automotive Partner Across the Region Conveniently located in Ipswich, Colchester, Bury St Edmunds, and Cambridge, John Banks Group is here to meet your automotive needs. Whether you're exploring the rugged reliability of a Dacia, the advanced technology of a Honda, or the thrilling performance of a Suzuki, you can trust us to deliver excellence. Experience the Difference Today John Banks Group is more than a dealership—it’s a destination where your journey to finding the perfect vehicle is as enjoyable and satisfying as driving it. Discover why generations of customers trust John Banks Group to keep them on the road with confidence. John Banks Group: Driving excellence, building trust, and setting new standards in the automotive industry.

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Sharon Spurgeon
United Kingdom | 12 October 2023

Would highly recommend John Banks Honda at Ipswich. Rhys was professional but friendly throughout. No hard sale which we really liked. Really happy with the Honda Jazz we bought. Would absolutely go back when we need our next car.

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Mick
United Kingdom | 10 October 2023

I can’t recommend John Banks Renault / Dacia enough! Polite, professional and friendly staff and salespeople and Manny the Mobility sales advisor is a true gentleman! He made sure I chose the right vehicle, kept me informed through the whole process and, arranged a loan car for me while I waited for delivery of my ARKANA. I would advise anyone looking to purchase a new car or, lease through Motability to pay them a visit, many thanks to Manny and the John Banks team in Cambridge! ⭐️⭐️⭐️⭐️⭐️

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Blatchly
United Kingdom | 10 October 2023

I am delighted with my new car. As soon as I went to John Banks Honda with an idea of what I was looking for, the salesperson quickly found me a car and a price with which I was entirely happy. I have been offered after-sales help with navigating the many options available on the new car, and I am sure that if I take this up help will be provided efficiently and to the same high standards of the sales experience. Altogether I have had a very positive experience from start to finish, and would recommend John Banks Honda most warmly.

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Debby
United Kingdom | 05 October 2023

Our salesperson, Kimberley, was welcoming and informative from the very start of our meetings. She was knowledgable about many different makes of cars. She answered all our questions and anticipated others, at her desk and in the Honda Jazz we eventually bought. She has rung to check that all is well in the days after we drove the car home and has replied to emails as well.

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Anna Badar
United Kingdom | 04 October 2023

A friendly and helpful team, especially Kymberley Cant who was especially clear and patient when it came to explaining the main techological advances built into the new Hybrid Honda Jazz. As there is more to learn I will certainly take her up on her offer of private tutorials after I have driven it for a while.

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Linda Coweĺl
United Kingdom | 04 October 2023

My husband and I have both had Toyotas for the last 20 odd years. I decided to trade in my old Yaris and thought I would look at a Honda Jazz and a new Yaris to see which I preferred. The service we received at John Banks from Kymberly Cant was outstanding. She was extremely informative, patient and very obliging. Nothing was too much trouble.The Jazz is a lovely car but it really was Kymberley that swung the deal in Honda's favour. Her sense of customer care far outshone anything I've ever come across before when buying a car and it certainly clinched the deal. Thank you very much Kymberly, I am enjoying the Jazz

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Liz
United Kingdom | 01 October 2023

We bought a bike from here a few months ago staff were very friendly & helpful, popped in today to see if we could get a few adjustments done & it was no trouble even though that were busy they made time for us & got them sorted while we enjoyed a chat & drink in the coffee bar, so thanks to everyone there . Shaun & Liz.

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Graeme
United Kingdom | 01 October 2023

Visited John Banks twice now very impressed with their set up and friendly approachable staff. Would not hesitate to buy a bike from them.

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Ann Gurney
United Kingdom | 30 September 2023

I have dealt with Rhys from Honda Ipswich for a couple of years, the experience has been outstanding, he’s very helpful always gives good advice . Thank you I absolutely love my Honda Civic Ann gurney

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Jo Risby
United Kingdom | 28 September 2023

From the moment we stepped foot into the Honda showroom in Ipswich we felt very welcome. Rhys was a genuinely nice person who didn't rush my elderly mum in any way. This was very much appreciated by both of us. My Mum is dreadful at making decisions but Rhys made it much easier, without any over-selling at all.

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Steven
United Kingdom | 28 September 2023

Rhys has been a great help in sorting out our newHR-V, we have had 2 used vehicles from our local John Banks Honda dealer, and now we have a new one. Rhys has done a fantastic job in helping us to sort all paperwork and finances. Rhys has maintained contact we us and has updated us with any information that we may need. I would recommend a visit to this dealer as Rhys has alot of knowledge on new and used vehicle market and can put your ideas into a new or used vehicle so you get the right vehicle. Thank you Rhys.

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Mr S
United Kingdom | 25 September 2023

manny salesmen made everything so easy and simple he showed us everything about the car and phoned to make sure all was good would recommend john banks renault to everyone

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Vimal
United Kingdom | 23 September 2023

I have bought Honda Hybrid car from John Banks - Colchester, I am happy to recommend on the customer service and hospitality. Lee Bird is very helpful, polite and a pleasure to deal with the professional. I would highly recommend John Banks - Colchester Great value service.

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Jack Ransom
United Kingdom | 22 September 2023

Always happy to explain things to a new beginner and couldn't have been friendlier. Kymberley was and still is always on hand for any issues I have.

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Andy King
United Kingdom | 16 September 2023

Had multiple issues with not conducting the work when asked to conduct a basic service, mot and rear valve changed. Which I booked approximately 4 months for the appointment. Dropped it off on the Friday, they looked at it on the Tuesday and it was a non starter. One of the reason was given due to the battery over heated and the auxiliary equipment attached. (It did pass the year before with the same equipment). After questioning their work I was informed to pick up the bike because they was unable to fix. Probably as it was far beyond anything they have ever done before and pushed their skills and expertise to the limits. I got the bike collected and one of my mates helped me to do some very basic fault finding. After 40 minutes it was the starter solenoid we swapped over, and just like magic it started. See picture of the old one I took out. Great place I would highly recommend it.

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Liam &
United Kingdom | 08 September 2023

Recently just purchased my new car for myself from John Banks lovely nissan qashqai and its a dream, rhys helped with all aspects of purchasing and answerd all questions before test driving even when I done the test drive, felt at ease and not pushed to buy it. This was really nice experince first time I brought a car from car dealers and absolutely great experince will 100%recommend and buy again from them. Rhys has been in recent contact after purchasing and having the car for 2 days to make sure all is OK and going well, really appreciated this. Goes a long way. As I said before whole expreince to looking purchasing and driving away was a dream. Thank you again.

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Comfrey
United Kingdom | 08 September 2023

Have just purchased a new car from John Banks Ipswich - the process from start to finish was excellent - all went very smoothly. I traded in my old car - which was also a very smooth transaction. John Banks could not have been more helpful and accommodating.

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Lesley
United Kingdom | 06 September 2023

My recent purchase of the new Jazz Crosstar was my sixth new car from Honda Ipswich. I stick with them because they look after me very well and the cars have all been excellent. The new Crosstar particularly suits my needs and I highly recommend both the dealership and the cars. Thank you Rhys.

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SAR XUK
United Kingdom | 02 September 2023

Purchased an Audi S4 and was very impressed with the service. Rhys was extremely professional and friendly. Would definitely recommend buying a car from these guys.

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Maria Brady
United Kingdom | 02 September 2023

I’ve had my car for about 2 days now. From the first call I made to Rhys to driving away with my new car, I was extremely happy. The whole process was seamless and so easy. Rhys is friendly, kind and professional. He answered every question and was very knowledgable. Although I knew what car I wanted, Rhys made the whole experience so pleasant. And when you’re spending so much money, it’s so important that you’re made to feel safe and secure in your purchase. He was brilliant. I would have liked to have driven away with a full tank of petrol and a full valet, but I’d only given him 24 hour notice that I was coming. The car was clean enough though! Overall, I would highly recommend the garage. My husband really enjoyed his latte too. Maria Brady

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