John Banks Group

Kempson Way, IP32 7AR, Bury Saint Edmunds, GB
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4.50
Based on 807 Reviews

5

90.09%

4

2.73%

3

0.62%

2

1.24%

1

5.33%
About John Banks Group

John Banks Group: Driving Excellence for Over 50 Years For more than half a century, John Banks Group has stood as a trusted name in the automotive industry, delivering exceptional vehicles and unparalleled customer experiences. Whether you're a car enthusiast, a motorcycle devotee, or simply searching for the perfect vehicle to match your lifestyle, we have the expertise, inventory, and commitment to make your journey extraordinary. A Legacy of Automotive Excellence From our humble beginnings in 1974, John Banks Group has grown into a premier automotive destination, offering a diverse range of vehicles across ten renowned brands and fourteen locations. We proudly serve communities in Essex, Suffolk, and Cambridgeshire, with a mission to provide every customer with a vehicle that fits their unique needs and preferences. Our extensive inventory includes the latest models and high-quality pre-owned vehicles. Whether you're seeking innovative electric vehicles, powerful motorcycles, family-friendly SUVs, or reliable daily drivers, John Banks Group is your one-stop destination. Our People, Our Strength At the heart of our success is our exceptional team of over 180 dedicated professionals. They bring expertise, passion, and a customer-first approach to every interaction. Our staff is well-versed in the latest automotive trends, features, and technologies, ensuring you receive insightful guidance and support every step of the way. Guided by Core Values Our guiding principles—transparency, integrity, and personaliSed service—are the foundation of our business. These values are reflected in everything we do, from straightforward pricing to our commitment to building lasting relationships with our customers. At John Banks Group, you're more than a customer; you're part of our extended family. A Modern and Comprehensive Experience We combine tradition with innovation, offering cutting-edge facilities equipped with state-of-the-art workshops, master technicians, and seamless digital services. From purchasing and financing to servicing and aftersales care, we strive to make every part of your journey smooth and rewarding. Your Automotive Partner Across the Region Conveniently located in Ipswich, Colchester, Bury St Edmunds, and Cambridge, John Banks Group is here to meet your automotive needs. Whether you're exploring the rugged reliability of a Dacia, the advanced technology of a Honda, or the thrilling performance of a Suzuki, you can trust us to deliver excellence. Experience the Difference Today John Banks Group is more than a dealership—it’s a destination where your journey to finding the perfect vehicle is as enjoyable and satisfying as driving it. Discover why generations of customers trust John Banks Group to keep them on the road with confidence. John Banks Group: Driving excellence, building trust, and setting new standards in the automotive industry.

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anon
United Kingdom | 04 August 2021

From first enquiry contact to receipt of the car was a stress free experience. I received prompt responses to any questions and picked up the car approximately 4 weeks later. Very impressed and I had returned to the dealership because of a great experience last time. Think that says a great deal.

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Mr Philip
United Kingdom | 04 August 2021

The dealings I have had with John Banks in purchasing an ex-demonstrator car and their subsequent lack of response to deal with my complaints has ensured that I will never deal with them again. No member of management had the courtesy to contact me in response to my complaint, this has only reinforced my impression of an uncaring unprofessional organisation.

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Richard
United Kingdom | 04 August 2021

All good as usual, second bike from this dealer, very happy with service and supply and very happy with the bike.

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Mr Alan
United Kingdom | 04 August 2021

Rhys Measor was very good and helpful. I was doing an unusual deal as I had bought a very good Hybrid CRV from JB, but unfortunately Hybrids won’t tow a caravan - I therefore had to exchange it for an identical (but cheaper list price) petrol engine version. I think I paid a lot of money to do this, maybe more than I should have - I understand that JB has to make a good profit, but I probably should have negotiated harder. I did have problems with the satnav being out of date, and a missing handbook, but Rhys did his best to sort these issues out, although I still don’t seem to have the exact correct handbook. Have bought a few new cars from JB and will happily do so again, they are nice people to deal with, which is important!

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Simon Sadler
United States | 04 August 2021

Great service fantastic car 🚗

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Mr Hayden
United Kingdom | 04 August 2021

Great service , great family run business , no pressure, very easy to deal with .

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John G.
United Kingdom | 04 August 2021

From start to finish is the process for obtaining our mobility was efficient and made simple by John Banks. Would highly recommend

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Mathew Rawlings
United Kingdom | 04 August 2021

I wanted to downsize car in light of Covid and working from home. I had my eye on a new Suzuki that also fitted the Hybrid range that needed to be part of taking on a new car. I was initially unsure if I would be able to trade my car from Honda John Banks to Suzuki John Banks after 3 out of 4 years on PCP agreement. The initial conversation was that this was possible and the person sorted this out quickly and sales rep contacted me then to okay it. The whole process was really quick and within a week I had a new car. Felt that the whole process was easy and I felt comfortable during the whole exchange. The sales guy was really friendly and helpful throughout. Only slight issue was with picking the car up and slight problem with calibration. I had to come back the next day to get this resolved. As it had all happened really quickly anyway i really didn't mind. This is the third car with John Banks Bury and happy to continue to use them.

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Mr Trindade
United Kingdom | 04 August 2021

My fiancé and I were very well received by the staff and helped us with all doubts and always with the greatest possible protection.

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Justine
United Kingdom | 04 August 2021

Very well organised and professional. Love my new car. Would definitely recommend.

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Mr Philip
United Kingdom | 04 August 2021

Very helpful straightforward purchase

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Juana
United States | 04 August 2021

Excellent customer service throughout. From start to finish the transaction went without a hitch. I will recommend to all. Many thanks.

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Dean Andrews
United Kingdom | 04 August 2021

Great service, great prices! Informed of progress every step of the purchase. Highly recommended.

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Rod Kendall
United Kingdom | 04 August 2021

Great service, friendly service, great customer care, what more do you want in life

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Mr Keagan-Bull
United Kingdom | 04 August 2021

Very good service, and I was able to pick the car up before the time I was given.

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Mr Barnes
United Kingdom | 04 August 2021

Great Service, swift stock car found and seamless delivery.

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Mr Neag
United Kingdom | 04 August 2021

It been the best service and faster , in simple words amazing !

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Janey Mackay
United Kingdom | 04 August 2021

Extremely helpful. Took great care and time in explaining what the controls buttons did in my suzuki swift.

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tracey bennett
United Kingdom | 04 August 2021

Purchased my last 2 cars from John banks very professional service totally reliable

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Cristian Codita
United Kingdom | 03 August 2021

Perfect. you couldn t expect more from a cardealer

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