I found Rhys and his manager very pleasant. They are clearly professional sales people, and promoted their cars very well, but without the hard sell. I found Rhys a pleasure to liaise with, chat with and ultimately, their easy manner, locality of the garage, and by having a car I was happy with meant I bought from them.

This was my first visit to John Banks, Bury St Edmunds to get my Civic serviced. I found the team highly professional, reliable and pleasant. I appreciated the technical advice too. Many thanks.

We have just purchased our second vehicle (3 years apart) from JB Ipswich dealing again with Rhys. I went in for a service of the old car a Jazz and mentioned to Rhys that we really wanted an automatic. A week later we left in a HR-V that was not the plan. Dealing with Rhys was a real pleasure, no pressure just friendly help and when required guidance. The whole John Banks experience is a good one.

When we arrived at John Banks we had just found out our vw Touareg had wrongly been class as a right off by HPI this did not phase them at all and they gave us time to sort this out with our insurance company. We would like to thank Darren Martin for being so understanding. We went on to bye a Hybrid CRV which we are very pleased with, and got a very good deal. This is the second car (Honda) we have purchased from John Banks and have always been pleased. Would Recommend.

The three important things in customer service are professionalism, patience and a people first attitude. That's what I have always received in my dealings with John Banks. I have known John Banks Sales and Service for a number of years and have always received excellent customer service from all their staff. My most recent purchase from JB was a Renault Clio and a huge thank you to Mike Lack who looked after me and executed the transaction in a professional, knowledgeable and above all friendly manner. I was kept up to date from the very start and he always had time to answer my queries. He went above and beyond to see that the handover and my experience of buying a new car ran as smoothly and pleasantly as possible. I also feel assured that I can always go back with any queries in the future. Much appreciated.

A big thank you to John banks Honda and in particular Rhys for the excellent customer service during our purchase of a Honda Civic .Rhys made sure that we were fully informed throughout the purchase making the whole transaction from trading our car to driving away in our new car an absolute delight . It’s the little things like checking a few days later that everything is ok and making you feel welcome where nothing is too much trouble that sets the company apart from others .Thank you

Wonderfully helpful and friendly Kimberley Cant was most efficient and her follow up help was much appreciated

The customer service was excellent. Kymberley Cant could not have been more helpful in showing me the features of a hybrid Jazz and facilitating my change to an automatic car. Also I very much appreciate the ongoing service as I know I can go back with any queries in the future. Thank you Kymberley.

I found James a very likeable chap. I bought a car from him a few years ago and now a bike. Excellent service received. 😀👍

Good efficiency all through

We received an excellent service from Kymberley Cant and from first walking in to look at cars to driving the new Jazz away, the service was outstanding. We were kept up to date from start to finish by Kymberley and she continues to be there at the end of the phone for more help where necessary. Great service.

I always receive excellent service from the staff at John Banks Honda. It is where I have bought my cars and where I get them serviced. On my last service visit at the end of October, I made an appointment with Sales Specialist Kymberley Cant to discuss possibly changing my Honda Jazz Sport (68). She was so helpful from that first meeting, through taking the decision to buy, to driving away my new Honda Jazz EX Style. And she continues to be, having phoned me to check how I was getting on and letting me know she was just at the end of the phone if I needed any help. I know from past experience that other members of the team are just as helpful.

Excellent service from everyone at Honda in Bury St Edmunds, particularly Nick the lovely salesman that sold me my latest Honda Civic..

We received excellent customer service and communication from John Banks Ipswich. Kymberley was fantastic the whole way through, from the time we first walked into the showroom until we collected our Honda Jazz, she let us take the car out for an hour on a test drive and never made us feel under any pressure to buy, making the experience a pleasure. we really couldn’t recommend John Banks more. Very happy customers, we love our new car.

John Banks Renault Cambridge were amazing! I dealt with Asa and he just was so so helpful and even the aftercare is still amazing. Made the whole experience of buying a car so seamless, not a pushy salesman just lovely :-) Asa is most definitely a credit to the company

I have been purchasing cars from John Banks for years. No other company or dealership has ever come close to looking after me in terms of trade ins and the purchase of new cars. Cannot recommend highly enough.

I received excellent customer service and communication from all the people at at John Banks Ipswich. Namely both Kymberley Cant and Edward Kreckler. They were fantastic fantastic the whole way through making the experience swift and easy. I really couldn’t recommend them more! A very happy customer

We went into the Cambridge Renault show room and were immediately greeted by a very smiley, joyful lady called Mlayne (beautiful name btw!!). Mlayne dealt with us in a professional manor and was not pressuring us into buying any particular car. She was attentive and took everything we wanted into account when recommending a suitable car. A credit to John Banks.

After an initial visit to the Cambridge showroom to look at one type of car I ended up purchasing a different vehicle after some excellent advice from Mike who outlined all the possibilities and gave excellent advice in an informative and friendly manner, very satisfied with the staff, experience and the Dacia Duster I purchased in the end. I would definitely recommend the dealership.

What can I say about John Banks Honda Ipswich. This is the second time I have ever bought a new car and both of them have been with John Banks. Let start by saying my last new car was 3 years old and needed it first mot as well as service so it was booked in . The service staff are always first class. When we went to collect car we decided to have a look at the new Honda Jazz Hybrid. We were assisted by Kimberley who throughout was very helpful and knowledgeable about the car without being pushy. We were invited to go as far as we wanted in the car and we’re gone about an hour. On returning Kimberley assisted us with some figures and at no time did we feel under any pressure. In fact we left and asked for contact a few days later. We subsequently purchased the car from Kimberley who fully explained everything to us and we are most satisfied. Thank You to all and I love the free coffee they provide