I've recently collected my new Honda CB750 Hornet from John Banks in Bury St Edmuds. James Schollar assisted me with all aspects of my purchase, including purchase and fitment of accessories and trade in of my existing Honda. James is always polite, informative and helpful an absolute pleasure to deal with, guess that's why this is mythic purchase from James. John Banks is a great firm to deal with and I can only recommend without hesitation.thank you for looking after me.

Thanks to Katie at the Cambridge branch of John Banks for making the purchase of my car so straightforward and enjoyable

This is my first car from Honda Ipswich Great service made buying a car extremely easy. Friendly courteous staff and good value. far the most pleasant friendly and helpful dealership I have ever used Thank you Ed and Rhys Measor

Polite helpful and friendly staff

Very welcoming staff extremely helpful and knowledgable about the car! An overall perfect experience would highly recommend

From the moment I telephoned John Banks Honda in Bury St Edmunds, I was confident that I wanted to buy a car from them. I know absolutely nothing about cars and was a bit nervous about the whole process but Steve Ryder in Sales was kind and straightforward, explaining everything without patronising me. He had a great sense of humour and put me at ease. I wouldn't hesitate to recommend John Banks Honda in BSE - in fact I have been telling my friends what great service I had!

As always excellent service

Visited John Banks Hyundai Cambridge with my 2017 Hyundai Ioniq for its 6 years / 60k (early) service, as per personal decision. Detailed quote received prior to the service. All information has been provided in a very customer-friendly way, all my question got answered. The car received an excellent service. Overall experience: 5* above and beyond, highly recommended.

We went to john banks in Ipswich and received outstanding service from sales person Kimberley Cant With the way we were dealt with we ended up buying a Honda crv. Nothing was to much trouble from selecting our new car and part exchanging our old car everything went smoothly.We even had helpful advice from Edward Kreckler the general manager.

What an absolute pleasure has been dealing with John Banks Ipswich. Rhys Measor and Ed Kreckler are by far the best dealership representatives we have ever dealt with. My Wife bought an S2000 from Ed in 2005 and that was seamless. I have just purchased a used Audi Q5 from them and the experience is without doubt way beyond expectations. Ive dealt with Audi both new and used, Mercedes (don't get me started) and Lexus over the years and going back to those guys fills me with dread. JB Ipswich is like a breath of fresh air. Rhys has been superb, answering every detail, doing exactly what was agreed and handing over what looks and feels like a brand new car. Don't think I want to go anywhere else.

Had to redo my MOT so went with JB Cambridge as my car is a Dacia. Matthew explained everything to me in a way I would understand & not like a petrol head. I cannot fault the service I received from Matthew or JB. Everything was broken down. Explained what I needed to do next. Very trustworthy place to go! Thank you!

Visited John Banks, Ipswich after seeing a CR-V online and contacting the Honda dealership. Ended up buying a different CR-V but the service we received from Kymberley was very professional, going the extra mile to make sure we bought the car that suited us. Would add that we also visited John Banks Bury St Edmunds and Cambridge, the staff at all three dealerships were extremely helpful. A special 'Thank You' to Kymberley for her excellent service.

Many thanks to Darren Martin for his excellent recommendations and customer service A*

I arrived at John Banks in quite a distressed frame of mind due to being extremly let down by my local skoda dealers with repairs to my skoda car, I was fortunate enough to be met by Darren Martin who reassured me that they could provide me with a better service, yes I bought a car from them but for me it was the feeling that nothing was too much trouble. Thank-you, Darren.

Saw a car online and messaged the garage in relation to purchasing it. The garage was in the next county so could not just pop down to it, hence emails. Got confirmation email back saying someone would be in touch. Then got numerous emails back asking if I was still interested in the car. I made it very clear I wanted to purchase the car and just needed to make sure they had everything in place for when I came down to collect. No reply from the garage, just the same email over and over asking if I was still interested. That was nearly two weeks ago and still nothing has been sorted. If this is what their customer service is like when buying a new car, I would hate to sort out any issues with them as it would just go on and on.

Customer service sales man was excellent in finding the right car for me with what specifications I had asked for. I have dealt with Rhys several times over the years and always found him very helpful and genuine.

Found a duster going direct to their site. Contacted them directly and was advised that delivery was chargeable. Then searched on another site and found the same car with free delivery. Turned down cash offer based upon wanting to sell finance.

Excellent service from John Banks Honda at Ipswich and Rhys Measor - Senior Sales Specialist.

Poor service. I had to involve Renault head office to try and resolve my issues at which point John Banks back tracked on their original diagnosis, where initially they would have taken at least 2k for a clutch fix on a still new car from me . Lots of stress and hassle on what should have been something very simple. Unless you have purchased your car direct from John Banks they are difficult to deal with. I didn’t buy my new car from John Banks as they were not competitive. It should not matter Renault should be Renault and they should offer first class service. John Banks failed badly for me. Avoid.

From the time my Dacia Duster was ordered to the time I actually drove it out of the showroom, I have had a great time. The staff, especially Manny, have treated me like a human being. I have always been put at ease by the knowledge and professionalism of the staff, who know how stressful it can be to make that commitment to buying a new car. They have been patient with me, especially when I have asked the most inane questions. When I picked up my new Duster, Manny went through all of the things the car could do. I am so thrilled with my purchase and it drives like a dream. Great customer service made this purchase. I felt I was in control and had nothing forced on me.