Havebike was professional from start to finish, keeping me informed of the status of my repairs. Renan was a super friendly and helpful during the handoff of my bike!

Great service and great communication

Great communication and customer service from Geraint Lewis and Theo and other drivers , very quick to respond and always there to help when you need them, specially thanks to Geraint ,he is real asset to have bike

I’ve used Havebike before with no issues and generally impressed with the concept. I booked a regular service this time. The collection and delivery of my bike was, as usual very good with super friendly staff. I had to have a shift cable replaced which I knew so again no issues at all with that. However when I received the bike back, the rear derailleur had not been indexed properly, luckily this was a simple fix for me, but it’s just sloppy (and part of their service). It also makes me question what has and has not been checked during this service.

Really smooth service and I was kept up to date at all stages. Very easy to organise

Very pleased with the service of two Frog bikes. Barbara who returned the bikes was great

My experience is very similar to a number of the other negative reviews. I booked the deluxe service at around £100, only to be telephoned and advised that the overall cost would come to nearly double that (parts and labour). Chief among the irritation was a £30 charge/quote for servicing the headset. They have tried to explain it to me, however, I still can't understand how they intended to charge £30 for a service of the headset (which I think is part of the bike) when I had already paid for a deluxe service of you guessed it ... the bike. Other irritations are £20 charges for changing the tyres/tubes. Again, whilst I'm sure these charges are buried somewhere on their website (and obviously their service is directed precisely towards people who don't have time to scour the website) it is irritating to be charged an extortionate amount for a change of tyres when they are pulling the bike to bits in the context of a deluxe service in any case. How is a change of tyres not part of a deluxe service? They are making a margin on the parts (which were quoted well above their high street price - £45 for tyre which I subsequently bought online for £32). Is that not sufficient? If you are going to use these guys, expect extra charges from things which you might assume form part of the service. I think the better advice is to take your bike to your local bike shop face to face, where customer relationships and service might be more highly valued. They get two stars (rather than one) because they refunded the service cost and returned the bike with no argument.

I've used Havebike twice now and the service has been excellent - initial booking queries, bicycle repair as well as the drivers who pick up and drop off - all of them thorough, friendly, receptive and flexible.

Sent the bike, charged extra £80 cost and the bike was returned as fixed but it has not been repaired….

My Brompton was collected in early July for a deluxe service. Got a call saying it needed a lot of work (totalling £400) which I authorised. Got another call asking for more time to do the work, no problem. Got another call saying they had broken the stem of my Brompton but would replace it at their cost. They took payment in JULY however I got the bike back in the last week of September. According to their CEO the stem was ordered August 12th. A whole month after breaking it. Why so long? When I got the bike back the gears didn’t work, the dynamo cabling had been bodged and other minor things were wrong. They kindly offered to take the bike back to look at the faults. However they had had my bike for 2.5 months and I wasn’t keen on letting them near it again. They have lost my trust. They then offered me a free service. Comical, I had to laugh. I used to recommend this outfit to fellow Brompton owners all the time but can’t do that anymore. Breaking the stem I could understand. Accidents happen but to take my money, then go radio silent, blame Brompton but take a MONTH to order the replacement part is bang out of order. To return my bike were I was unable to use it is shocking. Thank the lord for YouTube….

Booked my mountain bike in to get the suspension linkage serviced. Living in London its hard to find someone who can deal with mountain bikes, have sorted it no problem what so ever. Picked up the bike from my house (Norman was the best) phoned before they did any work and dropped it back a few days later good as new. Would 100% Recommend.

Great service - Really easy to use and great customer service. Every time I have had my bike serviced it has been great. Recommended.

Renan from Havebike provided an amazing service, prompt, easy, very fast, bike looks brand new !!

Really recommend HaveBike. All the peoplei spoke to were lovely and helpful, especially Renan who not only changed delivery address last minute, but waited patiently for me, and was super friendly when letting me try the bike and answered all my questions before leaving.

Excellent service, very helpful staff when had to request change of drop off location

My two drivers, Renan to collect and Theo to deliver we lovely and arrived exactly when expected. The service and repair was brilliant. Great system in place!

Fantastic company. Super easy door-to-door service. My driver, Thanos, was warm, friendly and delivered great customer service. I would use this company again and highly recommend.

Great service from Barbara and very helpful. Only improvement could be for the customer having contact details for the driver.

Pick up and drop off were smooth and well communicated. Service was excellent and bikes (all three) in great shape. Renan did a stellar job letting me know in advance when he was arriving for pick up and when he was returning for drop off. Excellent overall service.

I can just say that Havebike is the professional reliable company. They picked and drooped my bike day and time agreed, Matt was patient and helpful over the phone and Barbara explained to me all the service done in a detailed way following all the MOT paperwork. There was a few extra paid jobs but I like my bike to have top-notch, so I don't mind. There was no problem when I asked them to drop my bike to a different address. 5 star from me. Thanks Havebike.