Excellent company. Very professional and accommodating. Bike came back looking like a brand new bike!. I will definitely only use them from now on.

Such a reliable, prompt service and Tom was so helpful. Thank you!

Oh boy, have I been waiting for this company! What a joy to receive two bikes back (after being collected and returned within 48 hours) in pristine condition. Actually rides better than when I bought it. What a small price to pay for such a service. Outstanding. Thank you for making me want to get on my bike again! Patrick Wyatt 10th Dec 2020 Back again to add to the above. Since I posted the above, I've used Havebike several times and recommended them many times. The service is even better than before if that were possible. Dave in the workshop explained that a friend's bike had so much to do it really wasn't worth the outlay. I loved the fact that he straight about it rather than went for the sale as it were. Makes me even more determined to use and recommend them.

Great availablity of work scheduling and pickup. Very competent mechanics. Removes all the hassle from working with a high street bike shop.

Excellent service, pickup and delivery was smooth. Very happy to use them again and to recommend to others. They do need to improve on returning phone calls, however booking via the website was flawless.

Very easy to book and completed the work at the committed time even though it was a fiddly job. Quality of work looks excellent.

Had an insurance assessment done after being hit by a car. Originally tried to book online, but the website wouldn't let me choose it as an option (though it has it's own booking link) so phoned their number instead. Person in office wasn't around at the time, but after trying again a mechanic (Andrea) picked up and went above and beyond in booking everything for me and getting everything sorted. Communication at every step with mechanics was fantastic. Everything was laid out clearly, and everyone I spoke to sincerely wanted to help. Very accommodating for dropping off bike, and helpful insurance advice given over phone. On dropping off the bike, was told that the office was writing the insurance report and it'd be with me soon. 10 days later after paying, I have yet to hear anything. Have called the office and have been told 5 times that someone will call me back about it, but that has not happened once. I will keep chasing them up, and hopefully this will be resolved soon as it's been holding up my insurance claim for a considerable time now. 3 stars because of the excellent service done by the mechanics, all of them are incredibly helpful and went above and beyond. The insurance guy in the office has let them down a lot.

I can not fault Havebike at all. I booked my service really easily online. My bike was collected from my work place. I was informed by the driver when he would collect it. Once it was collected I was informed at every stage of process and then it was delivered to my house. The driver explained the service sheet when he dropped the bike off. I can’t recommend Havebike enough. 1st class service including collection and drop off for the same price I’d pay at a cycle shop.

Second time used , brilliant efficient service, polite staff , no problems if you want a good service on your bike

Excellent service from Tom - my bike feels brand new!

I was apprehensive at first as no-one I knew had used them before, but I needn't have been. Excellent service by drivers and technician who called before changing any parts. However, there was a slight adjustment on front brakes and after an email, the bike was picked up the next day and dropped off the same day, completely to my satisfaction. Definitely will use them again and fully recommend.

Awful customer service... I thought i'd take advantage of an of on the havebike website for a deluxe service; my bike was collected on the 8th Feb and was due to be returned on the 10th. A couple of days later on the 12th Feb, they tried to contact me because their was a structural issue with the bike and it had to be returned, which it was on the 15th. I would've been happy to sign a disclaimer for any repairs, but i understand they don't want to be liable.... The bike was returned and I was expecting a refund on that day but I received nothing, so later I sent an email asking about the refund, no reply. I called on the 15th as well, no one got back to me. I waited a week and called on the 22nd Feb, my number was noted but no one got back to me. I called on the 23rd Feb, the issue was again noted but no one there was able to help and I should expect a call back, no one returned my call. Called again, 1st March, no return call. I called on the 2nd March, now I was told my case had been noted as urgent and I should definitely expect a call back, no reply. Finally, when I called on the 8th March and was put through to someone willing to listen, I received a partial refund (a third of the price I paid) after no service to my bike and almost a month of trying to chase the company for a refund. Next time I'll use my local bike shop...

Great service and speedy resolution to a problem with bottom bracket that developed shortly after after a full bike service. Couldn't ask for better care and attention - top drawer customer experience

fantastic service - repairs and replacement parts all at pretty much cost price. would definitely recommend!

My bike has been returned and is in perfect condition, no problems with hills anymore! Please pass my thanks onto the engineers and delivery drivers they were excellent.

Thank your for an excellent job I will deffinly use your service again Nilson.

Best service i have ever had. Thank you.

I booked for a service and some work to attach components to a new bike. Unfortunately the bike was build a broad and the components were not suitable so i was advised that the bike was not safe. However i was still charged for the service. Inwas also offered replacement tyres would would alleviate the problem. However i was offeres widely availability £20-£22 schwalbe tyres at £35.00 I had also arranged for the bike to be delivered to work however the drivers couldnt be bothered to drive into my offices complex once he arrived. I was told it was because i was unavailable. (i had already advised the driver of this and arranged for a colleague to recieve the bike!). The bike was eventually delivered a day later. With a damaged saddle and 2 missing components. I emailed asking for a refund. But instead of this the MD phoned me up not apologise but to quibble over my complaint. He told me i was not due a refund. I'm of the it was just to torment me. So far havebike have agreed to replace the saddle and hage found the components. The bottom line is that i gave havebike £70 for a service which they did not perform and then returned my bike damaged.