Excellent service and considering the amount of work my bike required really reasonable price to fully fix. Was a delay in getting my bike repaired but they kept me informed throughout ( during the virus so to be expected) their biggest trump card is being able to speak to an actual human

Had a problem with a relatively new bike. Had trouble finding a local bike shop that is able or willing to help. Came across Havebike via Google search. The process seemed very simple and straightforward and their prices and service timelines seemed too good to be true. I have been very pleasantly surprised. The booking was confirmed by email, I phoned and there was a human voice that answered very quickly. The pick up and drop back worked exactly as they describe on the website. I am v v pleased with their service. Will always try them first for any bike in future...

Fantastic customer service from the get go , in terms of organising logistics for collection, letting me know of additional ( and unsurprising !) work required, and communicating throughout the process . Both bikes I sent in have come back as good as new .I would definitely recommend.

My bike needed some much overdue care, and havebike handled it during the COVID-19 crisis. Service was excellent, the bike looks and feels like new, I'm delighted with the service. Some delays did happen (understandable given the circumstances), but I haven't been informed accordingly passed the spare parts delivery and the collection had to be postponed a couple of times. This is why I can't, in all honesty, give 5 stars. I am otherwise extremely pleased and would recommend havebike anytime. Communication was very courteous, including an apology call afterwards, and the bike return happened after-hours, not to incur further delays. I'm especially grateful for the latter, many thanks for the driver to take on her evening time for the delivery!

I cannot recommend these guys enough. The service, especially welcome due to Corvid-19 - being stuck at home and needing to exercise - was exemplary. They were prompt, reliable and the actual servicing of my bike was excellent. My first ride on getting my bike back was exhilarating - it was like a new bike. All power to your elbow guys. I wish you every success!

havebike: I have found to be really great. Fantastic door to door service, reasonable quote and "STAR" customer service. Thank you havebike.

Fast and reliable service. Picked up and returned my bike to my door step. They called me to let me know my bike needed also two brake cable replacement. I could NOT have done it myself for sure. Total peace of mind. Would recommend to friends and family! Fair price too

I had an issue with this company re the actual work done versus what I had specified. This was purely a misunderstanding and a full refund is being issued. How many big bicycle shops would do this and on the same day. We all know the answer to that. Michael O Connor

I've had the collect and return / deluxe service done twice now and both times it was hassle free, very quick and the bike came back in great condition. I'll definitely use the service again (and again and again).

Excellent service, my bike is look nice now and the price is good for the service that I recieved! Great job.

Great experience. Everything online. The bike went away and came back serviced runnjng as new. Wil use again.

Excellent service. Effortless for the customer, prompt, good communication about extra work that needed doing (I knew it needed it too - completely fair) and a fair price. Thoroughly recommended

An excellent bike collection, servicing, repair and return operation, Run by friendly and professional staff, I highly recommend.

Havebike run an excellent service. I can not fault them. Whenever I have a bike problem I go to them. Plus they collect and return. Fast, efficient, friendly and value for money.

I have been a customer of havebike since JAN 2016. They offered a bike maintenance service in my work building in The City, so gave it a go. Approx. 8-10 services later (I have both my road bike + commuter serviced with them every 6-9 months) and I am extremely happy with the results to date. I get the deluxe service, the bikes always come back spick and span. They call me if I need extra bits replaced (which is often, as I often ride about 100km per week) and advise various levels of replacement (cheap, medium or expensive parts as required.) As I have changed work locations over the years, I use the pickup/dropoff service. So convenient. I couldn't do the work they do, so am very grateful for their help. Keep up the great work guys - much appreciated!

I've used the service after I got injured and couldn't personally transport my bike to a bike shop. Pros: Havebike's door to door service is amazing, a person picked my bike and returned it. I paid everything online. Definitely a big star for the delivery and booking systems. The communication with customer service was good as well, as we had to go through a few back and forth conversations regarding new parts confirmations and such. Cons: What I wasn't really happy about was the quality of the service. I had a handlebar change. * The wiring was hanging loose underneath. * The drops were so low that I couldn't even ride the bike. * The zip ties used for cables were carelessly cut and could easily scratch clothing and flesh. * They emphasise they test bikes before giving them back to the clients, but I received mine with tyre pressure so low that I'm sure nobody got on it to test it out.They woudn't reach the drops anyway. * The premium service states they take down and clean all parts. It didn't happen in my case, as I took pictures before and after. * I requested a cable housing change (for an extra cost of course) and provided the consumables, but got them back without the job being done, nobody bothered to tell me why / what happened for not attempting to do it. I raised all the above with their manager and the only thing they were concerned was the fact that the tyre pressure was low, then they stopped responding. Personally I won't be using this service and I can't recommend it to any of my friends, club mates or race rivals. Update: I changed my review from 3 to 2 stars, after servicing the bike myself and noticed that nobody seem to have bothered to disassemble the DI2 cables and try to run them through the compatible handlebars, nor noticed the big crack on one of the levers (that might make the bike unsafe to ride - and the reason why I wanted a professional check on the bike, that I unfortunately didn’t receive).

Had two services. Great service and very flexible on collection and drop off

Why anyone would even contemplate a high street bike service when these guys are doing what they do, I struggle to understand. Book online, get your bike collected, wait, get it dropped back once they have done their stuff. A great concept & a superb service for bike & owner.

I’ve used havebike for all levels of servicing on my three bikes - single speed commuter, road bike and full sus MTB - for several years now. Excellent customer service, fair pricing, good communication. Their collect and deliver servicing is really convenient and very reliable. Use with confidence.

I can't recommend Nick, Lee and all others at havebike enough. They recently worked on my bike following a very bad crash and their service was exemplary. They are knowledgeable, generous and go out of their way to help.