Britelite Windows

Britelite House, Bircholt Road, Maidstone, Kent, ME15 9XY, GB
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4.50
Based on 765 Reviews

5

68.76%

4

12.81%

3

4.44%

2

4.31%

1

9.67%
About Britelite Windows

For over 50 years it has been Britelite’s policy to be open and honest with every customer. That is why we offer our lowest price ‘first time – every time’ with no hidden extras, and why our price always includes VAT and fitting. We have installed literally hundreds of thousands of windows throughout the South East and we believe our Triple ‘A’ rated service is simply the finest available. The quality of our installations is consistently excellent; every single one of our fitters has the BSI Kitemark for the installation of windows and doors. We are proud to call them fine ambassadors for the company, who will treat you and your home with total respect. Whilst everyone at our company tries their level best to satisfy customers, we are only human and on rare occasions things go wrong. Rest assured, though, that if this happens we put it right as quickly as possible. If you are unhappy with any aspect of the installation carried out by Britelite, we will arrange a visit by a senior manager within 48 hours of your complaint being received.

Contact Info

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Victoria
United Kingdom | 25 January 2025

Excellent job done. Windows look great. Am very happy.

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Eddie Ellis
United Kingdom | 24 January 2025

New roof light installed by Britelite windows. Adam & Paul were very professional and worked to a high standard. Thanks guys!

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EARL
United Kingdom | 24 January 2025

quick, efficient and clean install

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Michael Price
United Kingdom | 24 January 2025

Very professional

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MR MALCOLM
United Kingdom | 22 January 2025

I have used Britelite since 1993 and have always found them to be efficient. By that I mean arrive on time and a speady good Quality Job.

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Ewelina Apanel
United Kingdom | 21 January 2025

The company has fixed, in fact they did new roof for the property I live and I highly recommend them. They very fast, good and clean and the job looks fabulous. Both Adam and Paul are very polite and hardworking. Thank you.

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Trevor and
United Kingdom | 20 January 2025

Delivered on time, very pleasant, tidy and helpful installer. neat and pleasing finish. Well recommended.

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Sharon A
United Kingdom | 19 January 2025

I had a composite front door installed by Britelite in October 2024. However, it had not been installed correctly so Britelite had to arrange for the door and whole frame structure to be removed and reinstalled in December 2024. I was disappointed to hear that, after Britelite fell short of installing the door to correct standard the first time and the inconvenience this caused me - which included having to put up with a draft coming into the house from a gap between the door and the frame until the matter was rectified, Britelite did not consider a small goodwill gesture was appropriate in the circumstances. Therefore, in the spring when I am intending to replace a patio door and possibly windows in my property, I will not be using Britelite. I would, however, say that on the second installation the issue appears to have been rectified.

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Lesley
United Kingdom | 18 January 2025

The work carried out was very professionally executed, very hard working and tidy. Would definitely recommend.

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customer
United Kingdom | 16 January 2025

Quality product, house looks amazing. Britelite Customer Service were very helpful. Lambi and his team did an excellent job, double checked with me that I was happy with the fitting - first class.

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Nataliya
United Kingdom | 16 January 2025

I had a great experience with the Britelite team! The meeting to discuss the plan and take measurements went very smoothly, the installation was expertly done, and the result is fantastic! I was overall very impressed and will be using this company again when I decide to make further improvements to my home.

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Philip Higgins
Portugal | 15 January 2025

Helpful sales manager who assisted in deciding style of windows and provided comprehensive estimate and photos Efficient survey. Good installation

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customer
United Kingdom | 15 January 2025

All the workmen were brilliant. They were very skilled and the work was carried out to a high standard. They were extremely polite, professional and worked constantly. They were all very understanding as I was not well during the whole installation. I cannot thank them enough. Their work has been done to a high standard. Thank you.

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customer
United Kingdom | 14 January 2025

Two doors installed efficiently and quickly on a cold snowy day. Britelite staff were very helpful and kept us informed as to progress and sorted a minor anomaly

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Stephanie Paul
United Kingdom | 10 January 2025

Just coming up to two years of having windows, doors and porch fitted and we are still having problems. #not happy.

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Mick
United Kingdom | 07 January 2025

Everything thank you

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charan shetty
United Kingdom | 06 January 2025

Good Professional work.

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Mr. saha
United Kingdom | 04 January 2025

Britelite Windows completed my conservatory some time ago. I quickly realised that it wasn't the best choice because of the poor workmanship as water leaked through the top and damaged my belongings and I had experience of seeing snowing inside the conservatory. The complaint is not about leaking but the box gutter, that holds two bucket full of water whenever it rains and there is no way for the water to leave because box gutter is flat and has no slope to push the water out. Due to the poor design, they let me suffer for such a long time. My neighbours always been complaining as mosquitoes bred in the stored water. This has resulted in a lot of confrontation between us. I made numerous complaints to the company, yet this problem has not been looked at. Will Britelite put an end to my misery and consider looking into the issue and resolving it to make me a happy customer? 12/01/2025 Thanks for showing concern about my problems. Please share the phone no. email ID with me. 09/02/2025 It has been a month since my post, no reasonable action from the company to investigate the problem.

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Orrin
United Kingdom | 23 December 2024

The initial consultation and followups for taking measurements were excellent, and the final result is really nice, but I had some issues with the installers and site clearup/general consideration for my property. The installation date was also delayed at very short notice, and as they don't work on the weekends, this meant my conservatory which had recently been decorated was left mostly to the elements over a stormy weekend. The installers had covered one wall with a tarp really well, but left the other wall completely bare. This meant that after the work was finished I had to get a builder back in to re-do the walls, costing me an additional £600. Britelite reluctantly offered to reduce the cost by £100 which I took, but honestly that amount is insulting considering the damage to my property and lack of clearup - They did a poor job of cleaning the floor, and the first time I went into the conservatory I didn't realise this and I was barefoot - I cut my feet up pretty badly on stray aluminium curls presumably from where they had cut pieces. They also broke branches on a sentimental tree, and rather than asking me to clear further in my garden when they needed it, they just threw what was in their way into my sleeper planters, damaging more plants. It also seems like the box gutter doesn't drain properly. It doesn't flood over the edges but it's angled in a way that it pools.

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John Lim
United Kingdom | 21 December 2024

Please to provide this review regarding the work undertaken by Adam & Paul, of Britelite windows & Flat roofs Company, Very satisfied with the completion of the warm flat roof using fibreglass & installation of skylight glass widow. (Old one removed). Both complemented each other`s professional skills/competencies and work together effectively. Well done

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