I had originally received a box about 9 moths ago. The quality was poor and would not wear any of them. The proceeded to give me a credit, and I can shop out of the box. After about 9 months I got tired of not finding anything in my size. (xl shirts, 36/32 pants) not something I would normally have a hard time. With all the recent advertisements about better quality. I tried again to the same result. Save you self time and energy and stick with one of the main companies. Stately will not be around in a year. There customer service was awful.

Platform is designed to be intentionally misleading and charge you for things you don't want, then make it impossibly hard to cancel. DO NOT SIGN UP. AVOID AT ALL COSTS.

The platform is designed to separate you from your money. They advertise high-end brands and send lower middle of the road brands. There’s no place on the platform to review the clothes they’ve sent you in previous boxes. There are no pictures attached to the invoice in the event that you want to return an item, or see what you’ve had before. The accessories they send are Very low quality and cheap and breakdown very quickly. The “stylists” Are just people who pull from boxes, do not look at your “style profile”, and even when you return an item because it is explicitly stated that you do not want a T-shirt or hoodie, they will send you for your exchange, the same type of item. It’s nearly impossible to get anybody on the phone to talk to and when you do, they are not empowered to do anything other than, talk in circles. They do not do refunds of any sort, are extremely slow in processing every request, have made multiple billing errors (always in their favor) And then it takes days and phone calls to rectify. In short: AVOID AT ALL COSTS

I have tried this service multiple times and the clothing options are either very boring or out of style. I have tried to communicate what I am looking for, but after several attempts at getting it right, I plan to cancel my membership.

I’ve tried to initiate an exchange and still have not had a follow up. The communication flow has not been ideal to date. The last box I received – included a shirt that was exactly the same as a previous box – there just appears to be good coordination.

The clothes were individually nice garments. But they were not a cohesive ensemble, nor did they collectively create an outfit. I got a pair of back pants with several shirts. I don’t need a fashion designer to match shirts to black pants.

Seems like a recycling service for Ben Sherman clothing. The cancellation policy and ease are suspect and you'll end up disputing your charges. I don't like half the crap they sent and the "stylist" just throws another piece in when requesting an exchange that matches an item they've already sent you. Don't waste your time or money!

Shoes that were not in my last order and were supposed to be in this order did not arrive as promisee. Upon reaching out to customer service, i now have received 2 of the same pair of shoes. Not happy. Will probably cancel subscription.

The tailor made boxes and quality are unmatched. I’m quite pleased with the selections I’ve gotten so far, and others have noticed as well.

This company scammed me out of a lot of money. I tried their presidential plan and then also a legal plan and I paid for those services happily!. However, their boxes starting getting worse and worse. I started getting a suit that looked like a clown would wear and when I try to return they wouldn't let me. On top of it cancel my service online and then they reactivated my service. When I call them they assured me that The service is canceled. However next month and the following month I get charged again and again. After many conversations, there are fused to accept my items back and charge me the full amount for the regal and presidential plan I did not describe for any longer. Also the items they send were not any Quality anymore. Even if this company was good at certain point it is no longer anything I would put money for. It is unfortunate because it's a very good idea but just the customer service and unauthorized charges on my card are completely unacceptable

Every box I am blown away with the selection, quality, and value. Best shopping experience with very little effort!

The two shirts don't fit my style. The style was too casual. I clarified that I liked a style between professional and casual. You sent me another belt.

The clothes they show through advertisements are extremely different from what they send you. Even if you clarify that in your personal style guide, the stylists just send you whatever they feel like. They rope you in with bonus offers of giving you bonus clothing value for free but it is just the clothes they are trying to get rid of. Then we you don't like the clothes they sent you and try to exchange them, you find out that those items aren't available for exchange. Not satisfied with the service? Well you can only cancel by emailing their concierge service or calling them by phone. Not picking up your call? Too bad! The premise seems to be they'll rope you in with bonus offers and then only let you leave at their discretion.

Your facebooks ads show many different patterns, colors and combinations. Yet, in spite of my prior feedback, you constantly send me blue, black or brown sport jackets. I return them and you replace them with more of the same. On my most recent order I returned a hideous gray sport jacket and you replaced it with a blue jacket, one of the colors I specifically asked you not to send.

Constant sizing issues. It was literally nonstop, every order. I asked to never be sent slim or stretch pants and constantly received them with my orders. I asked for my shirts to be a certain size and I have 4 shirts that I will never wear. This service is not for big or tall people. This service is for people who are average height and build. You should advertise it as such.

Clothes don’t fit and they didn’t seem to care when I gave input.

Are you kidding me? IN ONE BOX: 📦 You get a personalized professional stylist’s combination of GREAT LOOKING clothes, at a decent price, and all you had to do is open the box!!!! These guys are amazing. I think I will be a lifetime member! LOVE IT. Saves time and gives me confidence that someone who knows me and what’s in is doing the picking!

You confirmed the cancellation of my subscription per my request back in Oct 2023. Why are you still sending me clothes? MAKE IT STOP!!!!

Awaiting to return goods and have had no response or received credit

I felt that the regal plan is no different than the lower tier; just more stuff. I will give it one more try, but I am not optimistic.