attention to my specific requests and attention to detail.

I ordered the phone. I received it in time. After it arrived, I did not like the pricing. I thought it would be 39.00 a months but found out it was going to be over 52.00. I called to cancel and send back phone , the customer service man who helped me was excellent with his handling of this matter. I appreciate his understanding and explaining of the process.

It's very easy to contact customer service and get quality service. They work hard to resolve the problem.

The customer service people were nice but I canceled the service since it did not work out for my 90 y/o mom. Her cell phone is sufficient for her phone use. It has been a struggle and hassle to get my one year prepaid service refunded after using for less than one month.

The representatives do not listen to what one says. I called to see if the service would work at my house. The usual internet sources for address (ie google et al) always show the wrong house which is one mile away, in a very different area. For some reason the rep could not understand this. If that is the level of "help" it's probably not a company with whom to do business for anyone in an unusual location.

Very helpful and polite

We purchased this for my mom and it worked well.

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Liked the whole unit. We needed a little assistance to setup. The Gentleman helping us was so patient and kind.

Easy to understand and quick

Fast response, efficient

the technician was very attentive and solved my problem.

I have had to call the company a few times since I switched to this service for many small issues and each time the tech person that helped me was always patient in explaining how to make the corrections to the base which worked.

Jonathan didn't quit helping until the problem was fixed. He worked with me most of the day before we got resolution. He was very helpful.

After chatting with David about system questions I had, the sign up process was easy and straight-forward. When I received my call box, set up was simple and the phone works great. I think the experience would be better with some operational instructions for plan feature step by step execution. A "how to do" site where you can see how to call forward or recover voicemail would be helpful.

As a senior that is not so tech savvy, the associates that worked with me via phone, were very patient and completed my setup.

Support worked out all startup issues.

When I finally talked to someone we were able to hopefully solve the problem. The gentleman I talked to was very nice and professional. Answered my questions and will be sending a new phone.

Beth was absolutely awesome! She answered all of my questions and concerns in great detail. Such a joy to receive excellent customer service and support!!

Very kind and helpful