Unzumutbarer Retoure- Vorgang, unverschämtenr Kundenservice, nach 14 Tagen belegter Zustellung keine Eingangsbestätigung über die Retoure und keine Erstattung. Finger weg von diesem Shop!

La mia recensione, una recensione "preventiva", si riferisce al link barbournow.shop, cui rimanda un profilo che mi è apparso su instagram, invitandomi ad acquistare. Tutto bello, preciso, regolare, testi in inglese corretto, foto, storia dell'azienda ... mi insospettisce però che i prezzi siano stracciati. Una giacca da motocicletta che costa normalmente € 475 viene offerta a 75 €. Non ho avuto bisogno di ordinare; è logico che per quel prezzo non possa trattarsi che di una truffa. Mi dispiace per chi ci è cascato, ma sarebbe troppo bello che la giacca arrivasse anche, a quel prezzo! Dài!

Before you buy a Barbour jacket I suggest you look at photographs of what mine looks like after only three years of winter walks with my dog. Falling to bits. My 35 year old Barbour jacket is still in perfect condition. Are these new jackets made in China now? Barbour used to be a sign of quality - not any more.

Wellies split after 18 months. Contacted Barbour, only 1 year warranty, offered 10% on a new pair. £60.00 for a pair of rubber boots that last a year and a half?? I will be going elsewhere. Have been a fan of Barbour for years, this has tainted my loyalty to them.

Bought a satchel online at xmas, loved it. Unfortunately it came away at the stitching underneath. I contacted Alisha in customer services. I followed the really easy steps supported by Alisha and had a replacement within a week, delivered to my door. Can't get better service, so impressed but wouldn't expect anything else from my favourite brand. Well done for getting it on point. Thank you Louise Fairley

Seit vielen Jahre ein Fan von BARBOUR Produkten. Allerdings hat die Qualität und das Preis-Leistungs-Verhältnis deutlich nachgelassen. BARBOUR-Boots (ca. 180,00 EUR) haben kein halbes Jahr gehalten und eine Reklamation wir wegen "fehlender Pflege" nicht anerkannt. Nie wieder!

Ma che succede? Ho fatto un ordine di due capi di cui uno mi andava stretto! Sono andata sul portale resi ma non prende il codice dell’ordine. Assistenza clienti telefonica inesistente! Mail sbagliata non si capisce se assistenza.clienti ecc… o assistenzaclienti senza il punto…. E non rispondono! Che peccato, vi giocate la clientela stupidamente!!! Mai piu’ comprero’!

Ordered Defence waxed jacket. Came missing a snap and looked used. Sent back and complained. Was told I could have 10% off a full price item. The Defence jacket was on sale. So, % is useless. Not impressed and very disappointed in the 'quality', expected a lot better for the price.

Kept fully up to date with my order. Fast delivery. Quality fantastic. True to size.

I have recently contacted Barbour regarding a damaged part on my Trench coat, and want to thank Lynne in the customer care department for making everything possible to support my request and supply a replacement. The communication was swift and kind and I am so happy and grateful with this service. Another reason why I will stay loyal to this brand.

Vestito mai arrivato, assistenza clienti mi conferma dopo un mese e mezzo che il pacco si e’ perso, mi rassicurano dicendo che mi avrebbero inviato di nuovo il vestito. Richiamo dopo una settimana circa per aggiornamenti e mi dicono che purtroppo il vestito non e’ piu disponibile nella taglia richiesta (sul sito però risulta ancora disponibile) e che avrebbero proceduto al rimborso. Dopo due mesi e mezzo non ho visto ne vestito ne soldi(euro 200). Non acquisterò mai piu e spero non lo facciano neanche le persone che leggeranno la mia recensione.

Dear Alisha, Today I have opened the Barbour bag which contained the two jackets. What a pleasant surprise ! The jackets have returned sound and safely to the Netherlands. I want to congratulate you and your team with this excellent performance. You kept me informed every step of the way . And the jackets smell en look like new. Although the weather doesn’t require such coats I am hanging them in my bedroom wardrobe because they look and smell so wonderful. Great job done !! Thank you very very much. It is highly appreciated. My best and warm regards, Yours truly,

I bought the wellies in green and they looks very smart however only after 2-3 uses the Barbour logo peeled off. Another fault is that the bottom of the boot wear down very quickly and the metal buckle rusted quickly. This could just be a personal problem but I get really bad blisters from these boots where they rub the back off my heel. Other than this they look very smart and are nice boots

Visited their outlet in Clarks Village, staff seemed happier having a chat than helping customers. Shame

I paid £135.00 for boots and £159.00 for a ‘showerproof’ jacket that was described online as a ‘wet-weather essential’ and ‘provides additional protection from the summer downpour’. First sign of rain I wore it for less than a minute and it soaked right through. I returned the jacket for a refund and was told that it was only meant for ‘light rain’. So why is it called Showerproof? And a ‘Downpour’ is described in the dictionary as ‘a heavy fall of rain’. It was unfit for purpose and not as described. Moreover, to charge £159.00 for it is a disgrace. I have more efficient jackets from the supermarkets that cost less than £30.00. Then in store I was told that I had to provide another form of ID with my signature because ‘it’s the law.’ I am middle-aged and this is the first time in my life I’ve been told I had to provide proof of signature. I also can’t find any evidence online to show this is a legal requirement. I had the receipt which should be enough proof that I paid for the item. The staff made me feel like a thief. I won’t be returning - unless the boots fall apart.

I purchased a Barbour Classic Beaufort Jacket when I retired from farming in 2022. Within six months it was leaking badly in even moderate rain. I took this up with Barbour and, eventually, they sent me a replacement once I had despatched the original back to them. The replacement however leaks too, but even more significantly, and yesterday / today I have returned from walking my dog in the rain completely soaked on the inside! As if I'd stepped out of the shower....Absolutely the worst coat(s) I have ever owned and the replacement is now destined for the bin as cannot live with an utterly useless jacket. Barbour claims that 'The Jacket is suitable for wear throughout the year' but should have added 'except when it's raining'! At nearly £300 each they have clearly decided on short-term profit rather than to protect what was, once, an enviable brand position. Avoid Barbour at all costs if it's raining - you'd be better protected wearing a wool sweater! Unless of course you've got spare cash to throw away and don't mind getting soaked.

Great quality, superb service, BUT!! the sizing is so far out of touch, I am a 44inch chest so ordered an XL jacket, it arrived on time, could not get it to zip up, way too tight, so sent it back and ordered a XXL that arrived, great service, this too was too tight, so I asked for a refund, this took just over 2 weeks to organize the returns and getting the replacements, it turns out I need a XXXL there is no way I am that big, shame because I really like Barbour, but, from now on I will choose another brand, Barbour is so out of touch with sizing, such a shame.

Bought a product and the quality wasn’t up to standard. However the customer service was swift and helpful at resolving the problem. Chloe in particular was very helpful.

In January I bought a Barbour Laxdale from a retailer in the Netherlands. Unfortunately, it was a big disappointment because the water came through the sleeves of the jacket. Really low quality. I have other Barbour: Beadale and C.P. Company products and the quality is totally different. The Barbour Laxdale was perfect as far as the design is concerned. Really, perfect for the weather in Amsterdam. Unfortunately, after only 5 uses I found that the sleeves didn't keep the water out. I sent it back to the retailer who added an additional layer of wax applied, but the product was slightly damaged and I returned the Barbour to the store. Still waiting for my money back from the retailer. It's a real shame. Lowering the quality of a product and compromising its performance is really not a sustainable approach. These are jackets that cost and should last. Lowering the quality of the cotton or inner lining or other materials is not the right choice.

Lynne in the customer service team couldn’t have been more helpful. Quick response and had no issue sorting out my problem. True example of how all customer service teams should be.