Liebes Barbour-Team, ich war seit viele Jahre lang ein treuer Fan eurer Produkte. Kürzlich wollte ich eine verschlissene Border ersetzen und war deshalb bei Frankonia. Die Jacke war dort verfügbar, aber als ich das Etikett ansah fiel mir auf, dass der Hinweis „Made in England“ fehlt. Mir wurde dann von der Verkäuferin gesagt, dass die klassischen Barbour-Wachsjacken mittlerweile in Moldawien gefertigt werden. Die Qualität sei einwandfrei. Ich möchte aber nicht für 399,- eine Jacke aus Moldawien kaufen. Barbour kommt für mich deshalb nicht mehr in die engere Wahl, was ich sehr bedaure.

So, I sent my limited edition Barbour coat for a free wax as offered by Barbour following the shoulder seams failing after owning for less than six months. Result I thought! I sent it off and didn't hear anything further for a couple of weeks.... I emailed for an update after a while as I was worried and was told it was not received. Luckily, I had kept the tracked receipt and also screenshot the royal mail tracker saying it had been delivered. Turns out my jacket was lost! I was so upset. Customer service rang me to offer me a standard replacement or refund, however considering I had been bought the Union Jack lined limited edition from my boyfriend, this was not a like for like replacement. Hats off to Gill at Barbour customer service who took my case on personally and in the end managed to offer a customized jacket with the union jack lining free of charge as a replacement. I received this yesterday and am buzzing it's practically the same as my old one! It took a while and ongoing comms, however then end result was better than I expected and I now have my beloved jacket back. Thought I would post my experience as there's lots of negative regarding the customer services on here, however, I have nothing but praise after their resolution of my lost jacket. Thanks again Gill.

Avrei avuto intenzione di comprare molte altre cose non sapete come mi è arrivato uno zaino molto delicato, senza una protezione una scatola che lo protegesse, mi è arrivato tutto sgualcito piegato in due (ha preso infatti una brutta piega) in una busta di carta grande . Siete la vergogna dell'acquisto online. Miserabili siete dei miserabili è la prima e l'ultima volta che acquisto da voi. NON COMPRATE FATELI FALLIRE QUESTI IGNOBILI VENDITORI, SIETE GIA' SEGNALATI DA PAYPAL

Poor, poor, poor, Do not use Barbour repair service and cleaning, Barbour have had my wax Jacket for over two months with no communication unless it was made by myself then response is poor and no resolution. I understand if they are busy and if they are too busy then stop this service until you can give a satisfactory service.

Barbour is such a good brand. Amazing customer service. Really good quality coats. So pleased with my coat and will always recommend this to anyone looking for a coat.

Fantastic service. I bought a pair of boots from Barbour which unfortunately broke. When I contacted Barbour with the issue they immediately apologized and sent me another pair within 2 weeks. I will use Barbour again. The customer service employees are very helpful.

My mum bought me a barbour braeside Quilt coat for over £300 about 2 years ago. I've looked after it and am in my car a lot, but Last night it was raining not that heavy and I was out for a while. I got home and the rain had gone through my coat soaking my jumper and back of my jeans. I was shocked even more so after just ringing barbour complaints to be told the coat is not a waterproof coat. What!! THEY MUST BE JOKING. I've got a £50 coat I got over 5 years ago in matalan and that's waterproof. This is a company endorsed by the royal family, so how are they allowed to rip people off. That's your response from them no apology nothing disgusting. Oh and funny how John Lewis no longer stock this coat where we got it from, and I can't see it on the Barbour website. I will never buy anything from Barbour again. I feel bad for my mum who Is a pensioner and saved up for ages to get me that coat as a birthday present. Absolute disgrace I am disgusted and very angry. You know a few years ago my sister bought a coat from River Island she had it a few years and the material bobbled, they told her to send it back to them, guess what she got a voucher. And the coat was quarter price of my one. That's what you call customer service. Well you know what Barbour your not doing yourselves any favours, I hope you see and everyone sees just how bad your reviews are that says it all.

Spettabile Barbour, Vi scrivo - in verità ancora incredulo... - per lamentare la scarsa qualità dei Vs. prodotti, che sembra contraddire nei fatti la fama di qualità della quale usate fregiarVi . Circa due anni fa, difatti, presso un negozio del Designer Outlet Castel Romano (RM) ho acquistato una Vs. giacca invernale che, pur scontata, mi è costata 300 E. c.a. Merito del clima mite di questi ultimi anni a Roma, ho però indossato la giacca davvero molto poco. Potrete quindi comprendere il mio stupore nel notare ieri un buco nel tessuto della manica (vd. foto) che in sartoria hanno definito "provocato dall'usura". La sorpresa è aumentata dal fatto che da ieri sto tentando di raggiungere il Vs. "rinomato" Servizio Clienti al numero +39 051 042 0151 al quale, invece, risponde esclusivamente la voce registrata che ripete sine die: "i ns. operatori sono al momento occupati...". Per quel che conta, ci tenevo ad ogni modo ad informarVi che, vedendomi costretto, sto provvedendo in autonomia alla riparazione del capo e che Voi, nel perdere un cliente, acquistate invece chi Vi farà da ora una pessima pubblicità.

Love the jacket weight and style but it tore at the pocket after 4 months. Disappointed given price point

Totally disappointed with Barbour customer services and the quality of a shoulder bag I purchased from John Lewis less than a year ago. Whilst out shopping the bag fell off of my shoulder and onto the pavement, on inspection I noted the stitching had come unravelled. Unfortunately I hadn't kept the receipt as I mistakenly thought a Barbour leather bag would be of good quality. Having emailed Barbour with an image of the faulty product they are now asking for proof of payment from my bank statements, which I could produce but have decided not to. When I worked in retail if a faulty item was returned we immediately issued a refund. This was good customer care and a policy of the company I worked for. I would rather pay for the item to be repaired than faff about with Barbour. Reading other reviews about Barbour i discovered that some of their merchandise is now produced in China, hence this is the first and last time I purchase anything from Barbour, I was also dissatisfied with John Lewis and their lack of customer care.

Do not use their rewax and repair service. It's cheaper to just buy a new coat. £250! Never again. Been stung.

Mi trovo costretto a dare una stella perché di meno non posso dare, purtroppo. Esperienza a dir poco terribile relativa ad un reso, non all'acquisto e alla spedizione dove sono stati ineccepibili.Il loro customer care è inesistente, ogniqualvolta li contatti la voce guida dice che tutti gli operatori sono impegnati e di inviare una mail alla quale però non ti rispondono mai. Un consiglio che posso darvi e di contattarli tramite Messenger di Facebook

Dealt with Jessica from Barbour,excellent customer care and after sales,proper company.

Really happy with Edward from customer services. Such a nice guy and really helpful. Just want to say a big thanks to him for helping me out.

Recently dealt with Jack from CS team and I couldn’t fault it. They really care you as a valued customer rather than another sales being handled. We would definitely shop again with such a great CS behind and the great quality goods from Barbour.

A very good experience dealing with Barbour in customer services. January 2024. Thank you very much Alisha for your efficient and quick response to my issue. A pair of Wellies bought online and found to have a leak in one boot, not until some time later though, due to dry weather and not much wearing of them. Barbour immediately asked me to return them for inspection and with proof of purchase, asked me to pick another pair within the price range and new boots promptly arrived days later. Much appreciated, good service isn’t always the case nowadays, things can be faulty and can be addressed which is what we hope for. I will certainly use Barbour again after this excellent experience. Thank you.

After sales was outstanding!!! Purchased some Wellingtons back in November, but unfortunately I had a problem with them and contacted customer services, I was looked after by Lynne who was brilliant. She arranged for them to be collected from my house and a new pair are now on there way! This kind of customer service is top draw Thanks again Lynne

I bought a pair of gents Barbour 'Bede' wellies in May 2023, so less than a year ago, and as there was no point in reviewing a pair of new, and untested, wellies, I've given them a fair chance, checking their performance and resilience under normal conditions. Since purchase, the boots have been subject to very occasional and light wear: I'm not a farmer or a tradesman, and the boots are only ever worn in really wet weather, mainly when walking two elderly wee dogs who don't walk very far in the first place. Initially, the boots seemed fine: comfy, accurately sized, and in what was always very light 'wet' conditions, kept my feet dry. However, this changed last week, when out of necessity, I had to pick up the dogs and walk through a fairly deep puddle, over a distance of 1 to 2 yards. I could immediately feel the ingress of water into both boots, and just plodded onto the path and walked home, squishing as I went... Anyone with wee dogs or substandard wellies will know the feeling. Being a realist, I checked for any tears in the main body or sole of the boot, with no success, and the integrity of the boot hadn't been accidentally breached. I checked the soles, and while they were intact as such, the wear on them in no way reflected the frequency with which the boots were worn, or, indeed, the environment: short, well drained grass areas and soft pathways. The soles had worn badly, and seemed very thin at that point. Again, concerning, but not the source of the leak. I finally found the breach in the boot, at the heel stop, the raised, hard rubber extrusion at the back, where the intended purpose is to be used to help pull the boot off, by standing on it with your other foot as you remove the welly. On further inspection, I could see that the heel stop area was the site of two parts being glued together, instead of being moulded from a single part, giving it a built-in stress point/ weakness at a part of the boot that would, arguably, be the most stressed in daily use. An obvious design flaw, and obviously the ruination of the boots, worn rarely and only 8 to 9 months old. I tried speaking to the vendor, a large on-line retail company, but they said I had no redress due to the time passing, and suggested I contact Barbour customer service. I did this, but was told my request for help failed on two points: it is the retailer who is responsible for returns and faults, and, again, too much time had passed. I mentioned that I thought a 12 month guarantee would have been a safe assumption on a purchase like this, but was told no. I tried calling them back later in the day to speak with someone else, but couldn't get through. So, all in all, a bit of a duff experience from Barbour: a fatal design/ build flaw from the company whose name is synonymous with outdoor wear, and a complete denial of responsibility for the product. Sadly, as is the case these days of crap/ indifferent customer 'service' I need to put this one down to experience...

ho effettuato un ordine dal sito ufficiale, ed è arrivato tutto e velocemente, purtroppo ho sbagliato taglia e devo effettuare un reso,.... sembra impossibile farlo!! il modulo resi del sito non funziona!! al numero telefonico servizio clienti non risponde mai nessuno, ho mandato mail a destra e a manca senza ottenere altra risposta che da un boot automatico che mi rimanda al sito sezione resi, che purtroppo non va!!

Trovo davvero imbarazzante a dover scrivere una recensione del genere, ma sono obbligato. Ho ordinato 1 mese fa esatto, l’articolo che mi è arrivato era errato, ho fatto il reso, da allora nessuna più risposta, nessun rimborso. Telefono da 1 mese tutti i giorni, non rispondono mai. Email neanche. È il servizio più scadente che mi sia mai capitato di affrontare online.