Ordered the product January 16, never received tracking information, which was odd, now the -support at preparedhero email -address is listed as no longer valid, and the phone call just ends as they list high call volumes. Now what company?

So far, no response from company on status of my order. Now I see from other reviews that they are taking orders and money without any product to sell, which I believe is illegal. I can understand that things can happen to delay shipment, but to completely ignore customers whose money you have taken is bad business practice. Edit (Feb 18 ) )Ok, I finally did receive an answer and a time of delivery. Once I receive the shipment I’ll edit this review again.

I ordered 2 but somehow it became 2 orders and was being charged for a third that I did not order. I asked to cancel the third and they did so without a hassle. Very professional and polite.

Your support of the California wild fire victims brought me to your organization. Your product brought me the comfort for my family and friends whom I have brought extra to distribute them too. Thank you

I ordered the two fire blankets over a month ago, you charged my credit card but I have received absolutely nothing!! Until I receive my order I can not give you a good review.

This is an excellent company to due business with and they have a necessary product that you hope you never need. We have purchased 12 so far and have given them to our kids and grandkids living on there own.

I just realized that I cancelled the wrong order I wanted to order that I placed with you. What can we do? Kevin Gift

I had seen these fire blankets advertised a number of times and felt they were an important tool to have at home. I bought one for myself and three for my children. The one complaint I have is that the metal grommets are missing on two of the four items. Quality checks are needed prior to shipping. I’m concerned that the bag will tear and they won’t be as accessible as if they are hanging on the side of the fridge.

I haven't used the blanket yet but it is in my kitchen. I hope I never have to use it. It is great idea. So much better than a fire extinguisher.

My order came as described, a d I feel better using my daughter's gas stove with this here. I hope I never have to use it, but am prepared if I do.

Ordering was easy. A bit annoying to keep receiving additional offers but I understand it's how you get additional purchases. I did not give a 5 because you really pushed prompts so I did rethink and order another XL blanket only to find out it's on back order after I asked why it was taking so long from our original delivery. Frustrating.

I placed the order on 01/24. I’ve sent two emails inquiring as to the order status with no response. PayPal shows the charge, but still no order. Disappointed with lack of communication. I was refunded quickly, so I appreciate that. It seems like a great product. If having inventory issues just say so. I think customers will wait for it. On another note I ordered the same product from Amazon and they attempted delivery the next day, today. Unfortunately they tried to deliver it to the wrong town/address. Let’s see if it actually arrives. Must be me.

I ordered at the beginning of December 2024. I waited patiently and it did not arrive in time for Christmas. I waited. at the one month mark, i emailed. I got a prompt email stating that they were experiencing high volume and it would be shipped in the next few days and i would be sent tracking info. Nothing came. Then, at the end of January, I sent another inquiry, where they indicated that they latest delivery date would be Feb 4, 2025. I have checked back a couple of times and it keeps saying "We are currently preparing these items for shipping." Today (mid February) I called and a very polite gentleman answered. After looking into my order number, he informed me that they have been backlogged and it would be shipped in the next 8 days or I could cancel. I really didn't want to cancel, but it felt like a bait and hook. I am very much hoping that the refund show up. Please be honest with people about the ordering and delivery...and maybe send them out in order that they were placed. :(

I am so grateful for this product. i got extras for family. On instructions how to use it would be good to mention that these are reusable.

Error in ordering and a credit was issued to my account to settle the error. Thank you.

Very easy experience purchasing this item. Yes, hoping I don’t have to use it, but having it and a fire extinguisher just makes our home a little safer. Anything to prevent a small fire from expanding is well worth it.

Product is awesome and so many people kept saying they thought about getting one but never did so I surprised them with the blanket. Excellent gifts for family, neighbor's, and friends.

Placed an order with you all on January 10,2025 and have not received it yet, not even a follow-up email to keep me posted I would like a refund asap. Words cannot express how disappointed I am. Your assistance in this matter is appreciated. I. Williams

It's hanging inside my coat closet. Hopefully, I won't have to use it .

Took over a month to get my order, but I am pleased with them, finally.