When there was a problem, they were prompt to solve it satisfactorily via chat

What happened to Migros?

Waited an hour before following up as my order was still only in sent status. Was told delivery driver was on the way and then 15mins later received a phone call to say my order had to be cancelled due to a 'technical issue'. Used uber eats instead and arrived on time with no issue.

Orders arrived late and desserts in a bad condition, no customer support. When you finally speak to somebody they promise a refund for the damaged item that never came. Very disappointing. I will order on other platforms from now on.

ITALIANO PER FAVORE 🙏

Non parlo tedesco inviate in italiano o francese grazie 🙏

Great experience no problems... Great customer service

As usual, the food delivery was over an hour late. this is unacceptable.

Mais quelle catastrophe!! 3h30 pour recevoir une commande incomplète !! Le service client est honteux. J’ai été un client très fidèle mais Il ne propose aucun dédommagement et vous font payer pour les appeler. Les 3 dernières commandes ont été une honte. Je déconseille vivement ce service. Passez votre chemin c’est un conseil à prendre. Optez pour un service qui propose des remboursements en cas de problème et qui ne vous prenne pas pour des abruti. Plus jamais je prendrai un Smood !

Lots of choices in restaurants; always good service in delivery and communication

Smood are awful. And they are getting worse and worse. Every time you order, even if you order hours in advance, the food arrives very very very late and very very very cold. If you complain they give you a token amount back in your smood wallet. This particular time, the driver arrived over an hour late (and 2 hours after I'd been notified by email that the food was ready) and managed to spill to the two main courses over the floor in front of our building. We were left with rice and cold, completely inedible starters containing seafood, which meant we had to get food from somewhere else at 10pm on a Sunday! Their response was first to just refund us the cost of the two spilt dishes to our Smood wallet. Having complained they will refund those dishes to our bank account but it's not good enough. Never ever ever ordering from them again, they are DIRE.

Good customer service

Excellent service

Delivery way too expensive

I regret wasting so much money on such a terrible service. Always late, regularly forget items and absolutely took ages to get a refund. I’ve never deleted my account so fast and will never use them again.

Toujours efficace et sympathique

Très bon service de livraison. SAV très (pro)réactif.

Je suis client smood depuis le début de l'aventure et je commendais très régulièrement. Je vous avoue que j'ai remarqué une baisse dans la qualité des livraisons. Les livreurs arrivent souvent en retard, à la mauvaise adresse ou même parfois laisse le repas devant la (mauvaise) porte.

Déjà cause en français, qu'on comprenne !

Les délais de livraison annoncés ne sont plus respectés est peuvent dépasser 1h de plus.