Fast and efficient service

Always have had a good experience with iSmash. They always get the job done quickly and effectively prolonging the useful life of my iPhone(s)

Edys and Mara were amazing and fixed all my problems in no time. Thank you.

Josh at iSmash Josh at iSmash provided exceptional service when repairing my phone's battery today. Despite a small issue with the camera post-repair, Josh promptly and professionally resolved it. His expertise, dedication, and courteous demeanor made the experience truly commendable. I highly recommend Josh and iSmash for any device repair needs.

Poor, rude staff at the London Bridge branch. Very disappointed by the customer service, it felt that he was accusing me of non existent issues with the phone to make money as my phone was under warranty. I ultimately decided to not get serviced at this branch and go elsewhere.

I popped into iSmash as they are approved by Google to fix my smashed mobile screen. I was unable to get it fixed straightaway but the advice given by Ionut was extremely valuable and informative. I will definitely return to get it fixed once I have bought the required mobile frame

I needed either a phone repair or a new phone and the technician Ray was brilliant. Be explained everything very well and made the experience very pleasant. Couldn’t recommend more.

I went to Cribbs causeway branch to repair my I phone 14 pro . The person on the front desk said unfortunately they can’t fix the screen . But on the website it say they have in stock . Completely unprofessional . It was on 22nd February @4 pm . Then I straight went to Apple Store just next door they fixed my phone in 20 mins . This store is rubbish due to unprofessional staff.

My experience was Excellent You are highly experience and know exactly what to do and very helpful and very kind and polite MR Bashar and the team Thank you so much

As recommended by GOOGLE PIXEL I dropped in to my nearest authorized service centre i.e. i-Smash at the London Bridge. I was told by them that the damaged screen on the PIXEL 7-PRO was not covered in warranty and was quoted £249 to change it. I requested to send the payment link to my email and filled up all the required information & was told it should be received in an hours time but it did not happen. Since then (approximately noon) I had been repeatedly calling the centre number to follow up on the email not received which was never answered. I received a message stating the repair was done. I tried calling that number which was unrecognised. The next day I went to pick up the device and on informing them the email was not received I was told yes the email was bounced back yet no effort was made to resend it or to get in touch by phone. Without making any changes my information given I received the message instantly. A £249 service doesn't have a reachable contact and after paying this much - I feel very unsatisfied with such a service. (the repair is satisfactory)

Fantastic service at the Leeds store, Abu repaired my broken screen really quickly and was a lovely fella!

I made An appointment at Kingston at 10;30 today. A friendly lady greeted me. I had an iPhone 7 replacement battery fitted. I went and had a coffee for 20 minutes. I came back to the shop and the battery and screen cover were replaced. Very pleased with the service. Would recommend this shop.

An appointment was quickly made at the Kingston iSmash branch and the replacement battery ordered. I was informed that the battery had arrived for my appointment. I arrived and left my Samsung mobile. I was informed by email, text and phone that it was ready. I picked it up and now a day later I can confirm that a good job was done. Very professional. Would recommend. Thanks

Great service. Polite and efficient guy working.

Booking reference: 3521916 Arranged through my bank account gadget insurance. Quick, easy and value for money as only had to pay policy excess. Screen just stopped working and arranged on same day! New screen, complete with screen protector (would like to know what screen protector you use?).

Went to ismash kings road Chelsea, to get screen replaced on iPhone 6s. Chap asked me to fill out my details online. I asked him who has access to them. He told that he would tell me AFTER I had given my personal details. I explained that I’d prefer to know first, as I’ve had my phone, email, computer, hacked not so long ago. He then said it’s ismash company policy, that if a potential customer expresses concerns about being hacked, they should take their phone to apple to be repaired instead. I thought this odd, as Ismash look like a professional company on the surface; I would’ve thought they would: 1. Know exactly what happens to personal data & who has access to it. 2. Be able to reassure a customer with regards to the safety of their personal data with ismash. P.s Chap (Zed) also asked me for my phones access code. I unlocked it without any trouble and told him I’d leave it unlocked for him. He took the phone & added his thumbprint to my ‘Touch ID.’ I objected to this, as it gave him access to all of bank accounts etc. I asked that he remove his thumbprint from my list; which he did reluctantly. I explained that I would leave my phone unlocked (with no switch off) for him and that it would give him access to see if the phone worked, without giving access to my bank accounts / personal apps etc. He told me that he would not repair my phone as my asking him to remove his touch access from my phone, proved I didn’t trust him. I am a 68 year old pensioner. I am computer literate (having come up with them since the early 90s at Brunel University.) I am fully aware that Zed could access everything he needed to on the phone when I left it permanently unlocked; he did not need the touch access at all. Be aware people; Zed might be completely above board and just a bit thoughtless, but hey, asking someone to trust in giving you unlimited access to their bank accounts etc, when you’ve only just met in a shop???? Get real.

Booked a visit for an ismash store and provided all of my phone details, only to find out they didn’t have parts to fix my phone, or a record of my booking even though I had an email confirmation. I asked if any other stores in London had the phone parts in store and was advised no other ismash store would have them in stock, and they would not be able to get them in stock for 2 weeks. The store manager was lovely and apologetic, he advised that they’d had issues with their booking system which had been escalated to head office. However it’s wasted 3 hours of my Saturday and a train ticket into London- not happy!

Had my iPhone 14 screen replaced by iSmash today and would highly recommend using them, it’s as good as new! The team were friendly and helpful.

Was helped my a very professional and helpful man called Abu. Overall great service!

Really excellent service from Mo at iSmash Kings Road who repaired the broken camera on my son’s iPhone. Thank you!