Took about 2 weeks to get my order. After watching my order status sit at processing for 6 days i had to enquire as to why. I got a response and 7 days later i had my order. I needed 2 more shocks and bought them from someone else and had them in 3 days. Better options for purchase are out there.

Fast and nice to do business with !!!!!!!!

great service at a fair price, no hassle and thank you

The parts eventually arrived (almost a month later), but despite several attempts to contact to inquire as to what was taking so long, and when it would actually be shipped, my communications were ignored by Shockwarehouse.com.

Once I contacted a person everything went good received Parts on time everything fits and Works awesome , they need a good contact number

The shocks were fine, but the springs were too long.

I got the right parts quickly. No need for customer service. I did have to go to hardware store for some nuts and bolts that I thought would come with my shocks, but overall a good job. I will order again.

It took a while to get my order because halfe of it was on back order. But very satisfied with there staff.

Worked great. Greatly improved the ride over the blisten shocks that were on before.

Very good experience you do need to answer phones more effectively!!!! All and good job!!! Ed Pontremoli

The shocks were a good price and were sent very quickly. Will definitely buy from again when I need shocks

I purchased some shocks & struts from shockwarehouse.com. The order took several weeks to be delivered. I took the struts to a local garage and learned that the strut gland nut was missing from the package. Now, I am trying to reach shockwarehouse to see if they can send me another strut gland nut. If i can resolve this issue my rating will improve. No answer on the phones so far.

ship on time . ride on my motorhome went 100%

Customer service experience was terrible. Hard to get ahold of. Long hold times. No email correspondence whatsoever including no order confirmation or shipment confirmation or tracking information. Return/reorder process was terrible. We eventually received correct 4 shocks and finally received credit for 2 returned rear shocks after a solid month of time and many phone calls to customer service.

Very good products. Works great on the car.

Took three weeks to get the order with no contact from the company.

I contacted shock warehouse to send me back a return number I have never heard nothing back no one has made any attempts to contact me I emailed them twice . after looking over all their bad reviews online I would have never bought anything from this company !

Great service. Shipped and arrived on time.

Ford F250 extended cab 4x4 with rear air suspension bags. The OEM shocks were totally worn out. Replaced with Bilstein B6 4600 Heavy Duty Shock Absorbers front & rear. Happily, delivered to door, cheaper than local brick and mortar store, which only carried non USA brand. Comparison: Having replaced another similar truck with Monroe's, the Bilstein's, are equal with perhaps greater longevity, (both USA made products). USA made is very important due to integrity and philosophy, of the product and support of workers and workmanship.

Prompt shipping and product exactly as described.